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Problem in Windows Phone Store Error Code 0x800B0114 RRS feed

  • Question

  • We have an app on Windows phone store and in last update we upgraded our app from WP 8.0 to WP 8.1 and it passed certification and it's live on store but some users "Not all" are reporting they get an error trying to clean install app or even update they get the following error

    0x800B0114: ("CERT_E_INVALID_NAME", "The certificate has an invalid name. The name is not included in the permitted list or is explicitly excluded."

    Sunday, July 26, 2015 9:06 AM

All replies

  • please provide the APP ID ... we will investigate it.

    thanks, palash biswas [MSFT]

    This posting is provided "AS IS" with no warranties and confers no rights.

    • Proposed as answer by Sahilchopra Sunday, May 15, 2016 4:09 AM
    Wednesday, July 29, 2015 8:32 AM
  • Please provide the App Id if you are still having the issue? We will investigate for sure.

    thanks, palash biswas [MSFT]

    This posting is provided "AS IS" with no warranties and confers no rights.

    Saturday, August 1, 2015 6:40 AM
  • Here is the App ID:  6e4884a3-aed7-45da-b71f-71ec34a3741f
    • Edited by MohabTarek Sunday, August 2, 2015 8:42 AM Error in App ID
    • Proposed as answer by Shubham Sarda Saturday, May 14, 2016 10:27 AM
    • Unproposed as answer by Shubham Sarda Saturday, May 14, 2016 10:27 AM
    Sunday, August 2, 2015 8:40 AM
  • Are you getting this error on WP81, but not on WP80? If true, then the issue should be resolved by now. we reprocessed your app. please let us know if you are still getting the error.

    thanks, palash biswas [MSFT]

    This posting is provided "AS IS" with no warranties and confers no rights.

    Wednesday, August 5, 2015 3:55 AM
  • I also getting same error while installing instagram on my lumia 730 on windows 10.

    Saturday, May 14, 2016 10:27 AM
  • I have a same problem on my lumia 535 on windows 10.
    • Proposed as answer by steve safari Sunday, May 15, 2016 7:15 PM
    Saturday, May 14, 2016 12:46 PM
  • Same on my 535. Uninstalled the app in the morning and i can't reinstall now. 
    Saturday, May 14, 2016 4:22 PM
  • Me as well!!! Has anyone resolved this issue!?
    Saturday, May 14, 2016 11:29 PM
  • Sorry, I  not know ID, but I can provide the link above for the app in the windows phone store.

    https://www.microsoft.com/ru-ru/store/apps/instagram/9nblggh5l9xt

    • Proposed as answer by steve safari Sunday, May 15, 2016 7:15 PM
    Sunday, May 15, 2016 9:55 AM