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App certified but not appearing on the market. RRS feed

  • Question

  • My app was approved for marketplace placement early Monday morning. It is Wednesday and it still hasn't been added to the market yet. I am curious what the hold up is and how to fix this problem. I have verified that the app was set to manually add and I clicked to add it immediately after I received the conformation email.  Thanks.
    Wednesday, September 26, 2012 5:09 PM

Answers

  • My app was approved for marketplace placement early Monday morning. It is Wednesday and it still hasn't been added to the market yet. I am curious what the hold up is and how to fix this problem. I have verified that the app was set to manually add and I clicked to add it immediately after I received the conformation email.  Thanks.

    If an app ever takes longer than 48 hours to show in the Store after it's in the "published" status, we ask that you submit a support request so we can look into the issue. Please provide the Product ID or App title when contacting us.

    Thanks


    Dev Center Help: http://msdn.microsoft.com/library/windowsphone/help --- Submit Support Request: http://go.microsoft.com/fwlink/?LinkId=256412


    • Edited by Danny G. - MS Thursday, September 27, 2012 5:39 AM
    • Marked as answer by Danny G. - MS Thursday, September 27, 2012 5:39 AM
    Thursday, September 27, 2012 5:38 AM

All replies

  • It can take quite a while to show up.  First check the web marketplace (seems to show up there first for me), then check your phone.  They don't always match up.

    My last new app I published took about 5 days after I hit publish for it to show up.  And it was showing up for others before I could see it.  I have Flurry analytics hooked up so I could see people downloading it, even though I couldn't find it.  The built in downloads counters lag by at least 7 days, so you won't know for a while from that chart when people started seeing it in their marketplace (assuming you published to more than one market).


    Jason Short

    Wednesday, September 26, 2012 10:26 PM
  • My app was approved for marketplace placement early Monday morning. It is Wednesday and it still hasn't been added to the market yet. I am curious what the hold up is and how to fix this problem. I have verified that the app was set to manually add and I clicked to add it immediately after I received the conformation email.  Thanks.

    If an app ever takes longer than 48 hours to show in the Store after it's in the "published" status, we ask that you submit a support request so we can look into the issue. Please provide the Product ID or App title when contacting us.

    Thanks


    Dev Center Help: http://msdn.microsoft.com/library/windowsphone/help --- Submit Support Request: http://go.microsoft.com/fwlink/?LinkId=256412


    • Edited by Danny G. - MS Thursday, September 27, 2012 5:39 AM
    • Marked as answer by Danny G. - MS Thursday, September 27, 2012 5:39 AM
    Thursday, September 27, 2012 5:38 AM