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Expression media (Will Brandt [MSFT]) 1/29/2008 4:16 PM PST RRS feed

  • Question

  • By: Will Brandt [MSFT]

    JV,
    
    In order to continue to pursue a resolution to this issue, it would be best 
    to open a support case so we can do an in-depth analysis of your 
    environment.  You can obtain information on how to open a support incident 
    by visiting http://support.microsoft.com and clicking "Contact Microsoft."  
    If you have questions or need assistance creating the support case, please 
    let me know and I would be happy to assist.
    
    Best Regards, 
    
    
    Will Brandt, MCP MCTS
    Online Support Engineer
    
    
    Get Secure! - www.microsoft.com/security 
    ===================================================== 
    When responding to posts, please "Reply to Group" via 
    your newsreader so that others may learn and benefit 
    from your issue. 
    ===================================================== 
    This posting is provided "AS IS" with no warranties, 
    and confers no rights
    Tuesday, February 26, 2008 5:18 PM
    Moderator

Answers

  • By: jv

    Hi,
    
    Leopard #10.5.1, QT #7.4, Installation was erase the drive and install new 
    on an iMac 20".
    
    thanks
    
    "Will Brandt [MSFT]" wrote:
    
    > JV,
    > 
    > Could you provide some additional details about your system?  Please see 
    > the questions below:
    > 
    > 1.  What is the version number of Leopard (this can be found under Apple > 
    > About this Mac)?
    > 2.  What is the version number of QuickTime (Apple > System Preferences > 
    > QuickTime > Register > About QuickTime)?
    > 3.  How was Leopard installed on this system (upgrade, clean install, 
    > pre-installed)?
    > 4.  What type of system is it (MacBook, MacBook Pro, iMac)?
    > 5.  Can you share a sample image which causes this issue?  If so, you can 
    > use a tool like Windows Live Skydrive (http://skydrive.live.com) to share 
    > the file.
    > 
    > Best Regards, 
    > 
    > 
    > Will Brandt, MCP MCTS
    > Online Support Engineer
    > 
    > 
    > Get Secure! - www.microsoft.com/security 
    > ===================================================== 
    > When responding to posts, please "Reply to Group" via 
    > your newsreader so that others may learn and benefit 
    > from your issue. 
    > ===================================================== 
    > This posting is provided "AS IS" with no warranties, 
    > and confers no rights
    Tuesday, February 26, 2008 5:19 PM
    Moderator

All replies

  • By: jv

    Hi,
    
    Leopard #10.5.1, QT #7.4, Installation was erase the drive and install new 
    on an iMac 20".
    
    thanks
    
    "Will Brandt [MSFT]" wrote:
    
    > JV,
    > 
    > Could you provide some additional details about your system?  Please see 
    > the questions below:
    > 
    > 1.  What is the version number of Leopard (this can be found under Apple > 
    > About this Mac)?
    > 2.  What is the version number of QuickTime (Apple > System Preferences > 
    > QuickTime > Register > About QuickTime)?
    > 3.  How was Leopard installed on this system (upgrade, clean install, 
    > pre-installed)?
    > 4.  What type of system is it (MacBook, MacBook Pro, iMac)?
    > 5.  Can you share a sample image which causes this issue?  If so, you can 
    > use a tool like Windows Live Skydrive (http://skydrive.live.com) to share 
    > the file.
    > 
    > Best Regards, 
    > 
    > 
    > Will Brandt, MCP MCTS
    > Online Support Engineer
    > 
    > 
    > Get Secure! - www.microsoft.com/security 
    > ===================================================== 
    > When responding to posts, please "Reply to Group" via 
    > your newsreader so that others may learn and benefit 
    > from your issue. 
    > ===================================================== 
    > This posting is provided "AS IS" with no warranties, 
    > and confers no rights
    Tuesday, February 26, 2008 5:19 PM
    Moderator
  • By: Will Brandt [MSFT]

    JV,
    
    Could you provide some additional details about your system?  Please see 
    the questions below:
    
    1.  What is the version number of Leopard (this can be found under Apple > 
    About this Mac)?
    2.  What is the version number of QuickTime (Apple > System Preferences > 
    QuickTime > Register > About QuickTime)?
    3.  How was Leopard installed on this system (upgrade, clean install, 
    pre-installed)?
    4.  What type of system is it (MacBook, MacBook Pro, iMac)?
    5.  Can you share a sample image which causes this issue?  If so, you can 
    use a tool like Windows Live Skydrive (http://skydrive.live.com) to share 
    the file.
    
    Best Regards, 
    
    
    Will Brandt, MCP MCTS
    Online Support Engineer
    
    
    Get Secure! - www.microsoft.com/security 
    ===================================================== 
    When responding to posts, please "Reply to Group" via 
    your newsreader so that others may learn and benefit 
    from your issue. 
    ===================================================== 
    This posting is provided "AS IS" with no warranties, 
    and confers no rights
    Tuesday, February 26, 2008 5:19 PM
    Moderator
  • By: jv

    Nothing changes. I still get an error message "Unknown Error" and no image
    
    "Will Brandt [MSFT]" wrote:
    
    > Jurgen,
    > 
    > What happens if you check the box to run in Rosetta and then try the 
    > import?  Please let me know.
    > 
    > Best Regards, 
    > 
    > 
    > Will Brandt, MCP MCTS
    > Online Support Engineer
    > 
    > 
    > Get Secure! - www.microsoft.com/security 
    > ===================================================== 
    > When responding to posts, please "Reply to Group" via 
    > your newsreader so that others may learn and benefit 
    > from your issue. 
    > ===================================================== 
    > This posting is provided "AS IS" with no warranties, 
    > and confers no rights
    Tuesday, February 26, 2008 5:20 PM
    Moderator
  • By: Will Brandt [MSFT]

    Jurgen,
    
    What happens if you check the box to run in Rosetta and then try the 
    import?  Please let me know.
    
    Best Regards, 
    
    
    Will Brandt, MCP MCTS
    Online Support Engineer
    
    
    Get Secure! - www.microsoft.com/security 
    ===================================================== 
    When responding to posts, please "Reply to Group" via 
    your newsreader so that others may learn and benefit 
    from your issue. 
    ===================================================== 
    This posting is provided "AS IS" with no warranties, 
    and confers no rights
    Tuesday, February 26, 2008 5:21 PM
    Moderator
  • By: jv

    Hi,
    
    I have tried all the things you suggested. It is not checked to open in 
    Rosetta, and there is no specific file that wont import, all files from the 
    Nikon D300 don't work. They do however import without any problem from the 
    Nikon D2x.
    
    The same D300 NEF files work fine in Adobe Bridge & Photoshop
    
    Jurgen
    
    "Will Brandt [MSFT]" wrote:
    
    > Hello JV,
    > 
    > Please try the following test on your machine:
    > 
    > 1.  Locate the executable for Expression Media (default location is Mac HD 
    > : Applications : Expression Media
    > 2.  Select Expression Media.app and click File > Get Info
    > 3.  Check the box to "Open using Rosetta"
    > 4.  Launch Media and import one of the files which are causing the crash
    > 
    > Please try a single file import and a batch import and let us know the 
    > results of each.  
    > 
    > Best Regards, 
    > 
    > 
    > Will Brandt, MCP MCTS
    > Online Support Engineer
    > 
    > 
    > Get Secure! - www.microsoft.com/security 
    > ===================================================== 
    > When responding to posts, please "Reply to Group" via 
    > your newsreader so that others may learn and benefit 
    > from your issue. 
    > ===================================================== 
    > This posting is provided "AS IS" with no warranties, 
    > and confers no rights
    Tuesday, February 26, 2008 5:22 PM
    Moderator
  • By: Will Brandt [MSFT]

    Hello JV,
    
    Please try the following test on your machine:
    
    1.  Locate the executable for Expression Media (default location is Mac HD 
    : Applications : Expression Media
    2.  Select Expression Media.app and click File > Get Info
    3.  Check the box to "Open using Rosetta"
    4.  Launch Media and import one of the files which are causing the crash
    
    Please try a single file import and a batch import and let us know the 
    results of each.  
    
    Best Regards, 
    
    
    Will Brandt, MCP MCTS
    Online Support Engineer
    
    
    Get Secure! - www.microsoft.com/security 
    ===================================================== 
    When responding to posts, please "Reply to Group" via 
    your newsreader so that others may learn and benefit 
    from your issue. 
    ===================================================== 
    This posting is provided "AS IS" with no warranties, 
    and confers no rights
    Tuesday, February 26, 2008 5:23 PM
    Moderator
  • By: jv

    Hi Anita,
    
    No, my files are Nikon NEF, uncompressed and 14 bit.
    
    "Anita Oakley" wrote:
    
    > Hi JV,
    > 
    > Are your files compressed or non-compressed? Unfortunately, Apple hasn't 
    > updated their RAW support for that camera yet. I was hoping that by 
    > switching to 14 bit or uncompressed files, you would be able to work around 
    > it. 
    > 
    > Regards,
    > Anita Oakley
    > Microsoft Expression Media Support
    Tuesday, February 26, 2008 5:24 PM
    Moderator
  • By: Anita Oakley

    Hi JV,
    
    Are your files compressed or non-compressed? Unfortunately, Apple hasn't 
    updated their RAW support for that camera yet. I was hoping that by 
    switching to 14 bit or uncompressed files, you would be able to work around 
    it. 
    
    Regards,
    Anita Oakley
    Microsoft Expression Media Support
    Tuesday, February 26, 2008 5:25 PM
    Moderator
  • By: jv

    Thank you,
    
    But going back to a pre SP1 version does not help either.
    
    "Finder" wrote:
    
    > JV;  to install an older version of xMedia on mac OS X you have to first 
    > delete the Expression Media PKG file in the Reciepts folder found in the 
    > Library folder of the system.
    > 
    > 
    > "jv" wrote:
    > 
    > > Hi,
    > > 
    > > The images from my Nikon D300 are 14bit. I have tried Apple engine and 
    > > Manufacturer engine in the preferences. Apple does not show anything other 
    > > than Meta data. Manufacturer shows thumbnails but crashes. My system is 
    > > totally up to date. As for going back to pre SP1, that doesn't work. I keep 
    > > on getting messages that say I have a newer version already installed, even 
    > > afer deleting all the files I can find and restarting.
    > > 
    > > "Anita Oakley" wrote:
    > > 
    > > > Hi JV,
    > > > 
    > > > We do have a known problem with 12-bit compressed files from the D300 
    > > > cameras crashing in Expression Media, but the root cause is an 
    > > > incompatibility with the Nikon version 5 importer. If you can go back to 
    > > > the Pre-SP1 version, you may be able to catalog the files. 
    > > > 
    > > > Windows users can switch to using Windows Imaging Components through a 
    > > > registry key, but for Mac, the only thing we can suggest is going to an 
    > > > earlier build of Expression Media, which uses the previous version of the 
    > > > Nikon importer. Or if you use a different compression ratio or uncompressed 
    > > > files, you should be ok on SP1.
    > > > 
    > > > Regards,
    > > > Anita Oakley
    > > > Microsoft Expression Media Online Support
    Tuesday, February 26, 2008 5:25 PM
    Moderator
  • By: Finder

    JV;  to install an older version of xMedia on mac OS X you have to first 
    delete the Expression Media PKG file in the Reciepts folder found in the 
    Library folder of the system.
    
    
    "jv" wrote:
    
    > Hi,
    > 
    > The images from my Nikon D300 are 14bit. I have tried Apple engine and 
    > Manufacturer engine in the preferences. Apple does not show anything other 
    > than Meta data. Manufacturer shows thumbnails but crashes. My system is 
    > totally up to date. As for going back to pre SP1, that doesn't work. I keep 
    > on getting messages that say I have a newer version already installed, even 
    > afer deleting all the files I can find and restarting.
    > 
    > "Anita Oakley" wrote:
    > 
    > > Hi JV,
    > > 
    > > We do have a known problem with 12-bit compressed files from the D300 
    > > cameras crashing in Expression Media, but the root cause is an 
    > > incompatibility with the Nikon version 5 importer. If you can go back to 
    > > the Pre-SP1 version, you may be able to catalog the files. 
    > > 
    > > Windows users can switch to using Windows Imaging Components through a 
    > > registry key, but for Mac, the only thing we can suggest is going to an 
    > > earlier build of Expression Media, which uses the previous version of the 
    > > Nikon importer. Or if you use a different compression ratio or uncompressed 
    > > files, you should be ok on SP1.
    > > 
    > > Regards,
    > > Anita Oakley
    > > Microsoft Expression Media Online Support
    Tuesday, February 26, 2008 5:34 PM
    Moderator
  • By: jv

    Hi,
    
    The images from my Nikon D300 are 14bit. I have tried Apple engine and 
    Manufacturer engine in the preferences. Apple does not show anything other 
    than Meta data. Manufacturer shows thumbnails but crashes. My system is 
    totally up to date. As for going back to pre SP1, that doesn't work. I keep 
    on getting messages that say I have a newer version already installed, even 
    afer deleting all the files I can find and restarting.
    
    "Anita Oakley" wrote:
    
    > Hi JV,
    > 
    > We do have a known problem with 12-bit compressed files from the D300 
    > cameras crashing in Expression Media, but the root cause is an 
    > incompatibility with the Nikon version 5 importer. If you can go back to 
    > the Pre-SP1 version, you may be able to catalog the files. 
    > 
    > Windows users can switch to using Windows Imaging Components through a 
    > registry key, but for Mac, the only thing we can suggest is going to an 
    > earlier build of Expression Media, which uses the previous version of the 
    > Nikon importer. Or if you use a different compression ratio or uncompressed 
    > files, you should be ok on SP1.
    > 
    > Regards,
    > Anita Oakley
    > Microsoft Expression Media Online Support
    Tuesday, February 26, 2008 5:36 PM
    Moderator
  • By: Anita Oakley

    Hi JV,
    
    We do have a known problem with 12-bit compressed files from the D300 
    cameras crashing in Expression Media, but the root cause is an 
    incompatibility with the Nikon version 5 importer. If you can go back to 
    the Pre-SP1 version, you may be able to catalog the files. 
    
    Windows users can switch to using Windows Imaging Components through a 
    registry key, but for Mac, the only thing we can suggest is going to an 
    earlier build of Expression Media, which uses the previous version of the 
    Nikon importer. Or if you use a different compression ratio or uncompressed 
    files, you should be ok on SP1.
    
    Regards,
    Anita Oakley
    Microsoft Expression Media Online Support
    Tuesday, February 26, 2008 5:37 PM
    Moderator
  • By: Finder

    Please go to the xMedia Preferences, Media Rendering and then Raw and let us 
    know if you're set to use Apple Engine or Nikon Engine. I would select 
    Manufacturer (nikon) if you haven't tried this. And make sure your Leopard is 
    10.5.1 with the latest quicktime so xMedia is using the latest Apple software.
    
    
    "jv" wrote:
    
    > I am running Leopard on an iMac Intell machine. Every time I try to import 
    > NEF Images from the new Nikon D300 into ExpressionMedia, it loads one maybe 
    > two images and then crashes. So for me this Application is now totally 
    > unusable. I can still view Nikon D2X NEF, files, jpg, tif and other files.
    > 
    > Is there a fix coming soon?
    Tuesday, February 26, 2008 5:38 PM
    Moderator
  • By: jv

    I am running Leopard on an iMac Intell machine. Every time I try to import 
    NEF Images from the new Nikon D300 into ExpressionMedia, it loads one maybe 
    two images and then crashes. So for me this Application is now totally 
    unusable. I can still view Nikon D2X NEF, files, jpg, tif and other files.
    
    Is there a fix coming soon?
    Tuesday, February 26, 2008 5:39 PM
    Moderator