Get "Microsoft Dynamics CRM server was not found on the server" error when trying to install Mobile Express

Question

I receive the error message above when trying to install the Mobile Express for MS Dynamics CRM 4 package on our CRM server.

MSCRM version is 4.0.7333.1644 (German)
OS is Windows Server 2008 Standard 64bit english

Tried to run the installation from the desktop as well as from the MSCRM directory (which is D:\Microsoft Dynamics CRM 4\) with no success. MSCRM is up and running and can be accesse via web as well as via Outlook CRM client.

Any ideas?

Thanks in advance.
Martin

Answer 1

Hi Martin,


i think, you have a dns-resolution problem. Check the DNS-resolution for the crm server with this tool:
http://support.microsoft.com/kb/321045/de

 

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Viele Grüße

Michael Sulz
axcentro GmbH
MVP für Microsoft Dynamics CRM

Answer 2

It seems as it is not available for any other language as english. I tried to install it on a german server and it fails with the same message.

The description says 'The current release of Mobile Express for Microsoft Dynamics CRM 4.0 is available in English only' and also that it will install Rollup 5.

If you try to install Rollup 5 ENU (English) on a german server (which seems is the first step of the setup) it will fail with a messagebox 'Microsoft Dynamics CRM server was not found on the server'

If you install the german rollup 5 yourself it tries to update your installation and failes again with the same message

Answer 3

I did search via Google about this issue (English/German) but I couldn't find an definitive statement that it won't work. To be honest, this is very disappointing if really the language makes the difference.

Answer 4

Hi Michael, thanks for your suggestion but I couldn't find any DNS issues.

Answer 5

Hi,

ckeller is right. The mobile express client only works on a english CRM implementation.

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Viele Grüße

Michael Sulz
axcentro GmbH
MVP für Microsoft Dynamics CRM

Answer 6

Thanks for the clarification, Disappointing anyway.

Do you know if there's a proposed release date for a localized version? Or is it possible to change the language in MS CRM to english and can we use Mobile Express then?

Answer 7

Hi,

after you have installed crm, you can't change the base language, you have to uninstall crm and then reinstall it with the english base language.

At the moment i don't know anything about a localization version of the mobile express client but i will try to get more information from microsoft,

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Viele Grüße

Michael Sulz
axcentro GmbH
MVP für Microsoft Dynamics CRM

Answer 8

Would be great if you could get some more information. Not haveing a mobile client is IMHO a little bit riddiculous these days.

Thanks in advance for sharing any information regarding Mobile Express.

Answer 9

For your information

"Update Rollup 6 and all future Update Rollups will contain Mobile Express

The CRM team released the English version of Mobile Express on July 8, 2009 as an update to the CRM Server. Since Mobile Express is now part of the Server product it will be installed and updated as part of all Update Rollups going forward. There is a Getting Started: CRM Mobile Express blog that has some pointers on how to get started. The localized versions of Mobile Express will be delivered in a future update rollup."

See http://blogs.msdn.com/crm/archive/2009/08/28/update-rollup-6-for-microsoft-dynamics-crm-4-0.aspx

Answer 10

Thanks for the information, I received this also via email from Microsoft. Unfortunately still noc proposed release date for the localized versions.