MSCRM router creates email activity for all email

Question

Hi All,

All incoming mail on a particular email id id getting converted to crm email activity. We have reuirement that only response for  email sent using MSCRM should be converted to MSCRM email activity.

Please help....

 

Regards,

 

Anup

 

Answer 1

Use a forward mailbox and a customized email rule to forward emails to this mailbox. This mailbox should be maintained by the email router

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Gruß Carsten Groth http://carstengroth.spaces.live.com

Answer 2

 

Hi Carsten,

 

Thanks for the reply,

I have used forward mail box with delete mail after processing checked but after that no incoming mail are displayed neither on outlook nor on

CRM. Hope missing to configure customized email rule. Please suggest the steps to configure customized email rule to forward emails to this mailbox.

 

Regards,

Anup

 

Answer 3

Well, it could be a simple rule which checks the subject line for tracking token "CRM:" and then forward this email to mailbox. A second rule should check if TO contains special email address and then also forward this email to forward in box. The second rule would work for emails which response not as answering the first email. The user creates a new email instead of this but enters your special email address in the TO field.

This way it should work.

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Gruß Carsten Groth http://carstengroth.spaces.live.com

Answer 4

Hi,

this is the German Forum for Microsoft Dynamics CRM.

You can ask your english crm questions here: http://social.microsoft.com/Forums/en-US/crm/threads

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Jürgen Beck

Dipl. Kfm./Wirtschaftsinformatik
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