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Case search with Case number for resloved cases RRS feed

  • Frage

  • Hi ,

         I want to provide searching criteria on resolved cases, right now the functionality is available only for active cases, can anyone suggest how to provide this searching for resolved cases also

    Thanks in advance

    Regarads,
    Kumar
    kumar
    Montag, 14. Dezember 2009 07:38

Antworten

  • Hi Sulz,



    Thanks for your response, i got the soltion the method which i followed is

    Update[savequerybase]
    SET Iscustomizable=1
    where Name='Quick Find Active Cases'

    then went to customization of view and modified the filter criteria


    Regards,
    Anil Kumar
    kumar
    Dienstag, 15. Dezember 2009 04:51

Alle Antworten

  • Hi Kumar,

    I don't know exactly, what you want. You want to customize the search parameter of quickfind to find closed cases?

    If yes, you can export the entity case and manuell edit the XML-file to delete the criteriy to search only in open cases.

    Viele Grüße

    Michael Sulz
    axcentro GmbH
    MVP für Microsoft Dynamics CRM
    • Als Antwort vorgeschlagen ckeller Montag, 14. Dezember 2009 08:22
    Montag, 14. Dezember 2009 07:53
  • Hi Sulz,



    Thanks for your response, i got the soltion the method which i followed is

    Update[savequerybase]
    SET Iscustomizable=1
    where Name='Quick Find Active Cases'

    then went to customization of view and modified the filter criteria


    Regards,
    Anil Kumar
    kumar
    Dienstag, 15. Dezember 2009 04:51