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prerequisites (hardware software) for programs using prism.dll

    Frage

  • Hello,

    first of all: I am a enduser, no developer. But I can't get help at Pantone (which doesn't answer my questions anymore, probably they have no idea). So I hope this forum can help me.

    I want to use Pantone Color Manager in Windows. Some days ago I still had Windows XP Home, but the Pantone support gave me the information that this is perhaps tricky. So I bought and installed (only because of Color Manager) Windows 7. And again, the program doesn't work. It hangs some seconds after opening the first splash screen (no exact error message, just Windows standard window). I read the log which I also paste in here. So it seems to be because of prism?

    Do you know the prerequisites of prism? What in my machine is too old? How can I figure it out?

    Or is there "another prism" that could work?

    Kind regards!

    prism.dll:

    Prism Dynamic Link Library
    Version 1.2.0.8217
    Copyright X-Rite 2009
    Size 42,1 MB
    Language EN
    filename prism.dll

    Part of the Log:

    2013-07-14 21:32:58,230 [1] INFO  PantoneColorManager.PantoneColorManagerModule - Continuing initializing module: configuring Prism
    2013-07-14 21:32:58,240 [1] ERROR PantoneColorManager.PantoneColorManagerModule - The user's machine is too old to run Prism
    2013-07-14 21:32:58,382 [1] INFO  PantoneDigitalBridge.Core.Utility.UpdateUtility - Update culture is de (ID: 1031)
    2013-07-14 21:32:58,729 [1] DEBUG PantoneDigitalBridge.Core.Web.RegistrationWebServiceFactory - Creating registration service SOAP client
    2013-07-14 21:32:59,422 [4] DEBUG PantoneDigitalBridge.Core.Models.PaletteSelectionModel - Remembered last selected palette [PANTONE+ Solid Coated].


    Dienstag, 16. Juli 2013 08:09

Alle Antworten

  • >>> ok as I found out in another forum it seems to be not "the" prism? As is says in the error message that Prism couldn't be loaded I thought it is perhaps a known program like prism. If anybody has yet an idea I still read it :) <<<<<<<<<<<<<<<
    Dienstag, 16. Juli 2013 17:41
  • Hello littbarski,

    This is a question more suitable for the http://answers.microsoft.com forums as it is not a development question.

    Thank you and have a nice day,

    Ionut

    Donnerstag, 18. Juli 2013 06:43
    Moderator