Using Cases (service) RRS feed

  • Frage

  • Hi Guys, More of a usage issue...

    Getting used to using the cases as a ticketing service ,for my IT company helpdesk... love it.

    One question though... When you send an email to acknowledge new ticket or closed ticet... The template it uses is very basic...

    I need my clients to see what we have done... I.e.: On the closed case acknowledgement email, i need the full case sent to the client so they can see what we have done....

    Pls help

    Thank you in advance





    Freitag, 9. Juli 2010 08:15