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Outlook Client - CRM 2011 - Rollup 12 - Benutzerdefinierte Entität kann nciht geladen werden

    Frage

  • Hallo zusammen,

    auf einem Outlook Client versuche ich eine benutzerdefinierte Entität aufzurufen:

    Der Ladebalken läuft die ganze Zeit durch und kommt nie zu einem Ergebnis.

    Interessanterweise funktioniert das ganze im Web ( IE ).

    Im folgenden die Log des Clients.

    Hat da jemand eine Idee?

    Danke

    localh0rst

    [2013-04-24 11:31:23.692] Process:OUTLOOK |Thread:0784 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | IRibbonUI::InvalidateRibbonControl('(null)') Function: RibbonManager::InvalidateRibbonControl File: c:\bt\46417\src\application\outlook\addin\ribbonmanager.cpp Line: 61
    [2013-04-24 11:31:23.699] Process:OUTLOOK |Thread:0784 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | IRibbonUI::InvalidateRibbonControl('(null)') Function: RibbonManager::InvalidateRibbonControl File: c:\bt\46417\src\application\outlook\addin\ribbonmanager.cpp Line: 61
    [2013-04-24 11:31:23.741] Process:OUTLOOK |Thread:0784 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.TabSearch Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\46417\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1653
    [2013-04-24 11:31:23.742] Process:OUTLOOK |Thread:0784 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.TabSearch']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\46417\src\application\outlook\addin\cmdbarevthandler.cpp Line: 376
    [2013-04-24 11:31:23.745] Process:OUTLOOK |Thread:0784 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for btn_promote_Mail Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\46417\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1653
    [2013-04-24 11:31:23.747] Process:OUTLOOK |Thread:0784 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for btn_promote_Mail Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\46417\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1653
    [2013-04-24 11:31:23.748] Process:OUTLOOK |Thread:0784 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for btn_setregarding_Mail Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\46417\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1653
    [2013-04-24 11:31:23.750] Process:OUTLOOK |Thread:0784 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for btn_setregarding_Mail Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\46417\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1653
    [2013-04-24 11:31:23.752] Process:OUTLOOK |Thread:0784 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.Explorer.Mail.ConvertTo.Opportunity Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\46417\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1653
    [2013-04-24 11:31:23.753] Process:OUTLOOK |Thread:0784 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Mail.ConvertTo.Opportunity']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\46417\src\application\outlook\addin\cmdbarevthandler.cpp Line: 376
    [2013-04-24 11:31:23.756] Process:OUTLOOK |Thread:0784 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.Explorer.Mail.ConvertTo Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\46417\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1653
    [2013-04-24 11:31:23.757] Process:OUTLOOK |Thread:0784 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Mail.ConvertTo']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\46417\src\application\outlook\addin\cmdbarevthandler.cpp Line: 376
    [2013-04-24 11:31:23.758] Process:OUTLOOK |Thread:0784 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.Explorer.Actions.Menu.AddConnection.Mail Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\46417\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1653
    [2013-04-24 11:31:23.759] Process:OUTLOOK |Thread:0784 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Actions.Menu.AddConnection.Mail']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\46417\src\application\outlook\addin\cmdbarevthandler.cpp Line: 376
    [2013-04-24 11:31:23.760] Process:OUTLOOK |Thread:0784 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.Explorer.Mail.ViewInCrm Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\46417\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1653
    [2013-04-24 11:31:23.761] Process:OUTLOOK |Thread:0784 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Mail.ViewInCrm']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\46417\src\application\outlook\addin\cmdbarevthandler.cpp Line: 376
    [2013-04-24 11:31:58.56] Process:OUTLOOK |Thread:5412 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | CMAPIEventsListener::OnStoreNotify() received a notification of type 16 Function: CMAPIEventsListener::OnStoreNotify File: c:\bt\46417\src\application\outlook\addin\mapieventslistener.cpp Line: 491
    [2013-04-24 11:31:58.56] Process:OUTLOOK |Thread:5412 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | CMAPIEventsListener::OnStoreNotify() received a notification of type 16 Function: CMAPIEventsListener::OnStoreNotify File: c:\bt\46417\src\application\outlook\addin\mapieventslistener.cpp Line: 491
    [2013-04-24 11:31:58.57] Process:OUTLOOK |Thread:5412 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | CMAPIEventsListener::OnStoreNotify() received a notification of type 16 Function: CMAPIEventsListener::OnStoreNotify File: c:\bt\46417\src\application\outlook\addin\mapieventslistener.cpp Line: 491
    [2013-04-24 11:32:03.142] Process:OUTLOOK |Thread:3136 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | CMAPIEventsListener::OnStoreNotify() received a notification of type 16 Function: CMAPIEventsListener::OnStoreNotify File: c:\bt\46417\src\application\outlook\addin\mapieventslistener.cpp Line: 491
    [2013-04-24 11:32:03.143] Process:OUTLOOK |Thread:3136 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | CMAPIEventsListener::OnStoreNotify() received a notification of type 16 Function: CMAPIEventsListener::OnStoreNotify File: c:\bt\46417\src\application\outlook\addin\mapieventslistener.cpp Line: 491
    [2013-04-24 11:32:03.143] Process:OUTLOOK |Thread:3136 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | CMAPIEventsListener::OnStoreNotify() received a notification of type 16 Function: CMAPIEventsListener::OnStoreNotify File: c:\bt\46417\src\application\outlook\addin\mapieventslistener.cpp Line: 491
    [2013-04-24 11:32:03.143] Process:OUTLOOK |Thread:3136 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | CMAPIEventsListener::OnStoreNotify() received a notification of type 16 Function: CMAPIEventsListener::OnStoreNotify File: c:\bt\46417\src\application\outlook\addin\mapieventslistener.cpp Line: 491
    [2013-04-24 11:32:03.143] Process:OUTLOOK |Thread:3136 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | CMAPIEventsListener::OnStoreNotify() received a notification of type 16 Function: CMAPIEventsListener::OnStoreNotify File: c:\bt\46417\src\application\outlook\addin\mapieventslistener.cpp Line: 491
    [2013-04-24 11:32:33.353] Process:OUTLOOK |Thread:5224 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | MAPI Event for Email in sent items folder Function: CMailItemHelper::HrHandleEvent File: c:\bt\46417\src\application\outlook\addin\emailhelper.cpp Line: 79
    [2013-04-24 11:32:40.539] Process:OUTLOOK |Thread:0784 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | IRibbonUI::InvalidateRibbonControl('(null)') Function: RibbonManager::InvalidateRibbonControl File: c:\bt\46417\src\application\outlook\addin\ribbonmanager.cpp Line: 61
    [2013-04-24 11:32:40.539] Process:OUTLOOK |Thread:0784 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | CExplorerEventsRoot::FolderSwitchInternal File: c:\bt\46417\src\application\outlook\addin\explorerevents.cpp Line: 272
    >hr = 0x80070057
    [2013-04-24 11:32:41.223] Process:OUTLOOK |Thread:0784 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.TabSearch Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\46417\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1653
    [2013-04-24 11:32:41.226] Process:OUTLOOK |Thread:0784 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.TabSearch']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\46417\src\application\outlook\addin\cmdbarevthandler.cpp Line: 376
    [2013-04-24 11:32:43.809] Process:OUTLOOK |Thread:5224 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | MAPI Event for Email in sent items folder Function: CMailItemHelper::HrHandleEvent File: c:\bt\46417\src\application\outlook\addin\emailhelper.cpp Line: 79

    Mittwoch, 24. April 2013 09:38

Antworten

  • Cache leeren hat an dieser Stelle nichts gebracht.

    Es gibt aber trotzdem eine Lösung. 

    Anscheinend hatte der Client das Problem die Ribbonleiste ordentlich zu lesen ( aber wirklich nur für diesen einen Nutzer ).

    Nachdem ich temporär einen neuen Button in die Ribbonleiste eingefügt hab und es veröffentlicht hab, läuft es nun...

    Gruß

    localh0rst

    • Als Antwort markiert localh0rst Mittwoch, 24. April 2013 17:52
    Mittwoch, 24. April 2013 17:52

Alle Antworten

  • ich habe keine lösung, kann aber bestätigen, dass dies bei mir auch auftritt. genau so.

    danke für hilfe. gruss peter

    Mittwoch, 24. April 2013 15:57
  • Hallo,

    löscht einmal sowohl den IE Cache als auch den Outlook Cache für das CRM, dann sollte es wieder funktionieren.


    Viele Grüße

    Michael Sulz
    MVP für Microsoft Dynamics CRM
    Blog
    Website XING LinkedIn Facebook Twitter

    Mittwoch, 24. April 2013 16:12
    Moderator
  • Cache leeren hat an dieser Stelle nichts gebracht.

    Es gibt aber trotzdem eine Lösung. 

    Anscheinend hatte der Client das Problem die Ribbonleiste ordentlich zu lesen ( aber wirklich nur für diesen einen Nutzer ).

    Nachdem ich temporär einen neuen Button in die Ribbonleiste eingefügt hab und es veröffentlicht hab, läuft es nun...

    Gruß

    localh0rst

    • Als Antwort markiert localh0rst Mittwoch, 24. April 2013 17:52
    Mittwoch, 24. April 2013 17:52