SS7020 HDD Replacement RRS feed

  • Question

  • We have StorSimple 7020A. Two HDD crashed at the same time. Can we replace the HDD with a different part number?

    Crashed HDD: Seagate Constellation ES.3; 6Gb/s SAS; Model ST2000NM0023; PN 9ZM275-080

    Replacement HDD: Dell Constellation ES; 6Gb/s SAS; Model ST32000444SS; PN BJX240-150

    Both made in Thailand. The Dell Constellation has a label "Manufactured by Seagate Technology Int'l"

    Does the StorSimple 7020A require the same exact HDD replacement to work? Thank you.
    • Edited by Sherwin W Wednesday, September 12, 2018 7:56 AM
    Wednesday, September 12, 2018 7:55 AM

All replies

  • @Sherwin, This shouldn't be a problem as long as they are the same size and technology (HDD/SSD)  Please ensure that a replacement SSD should always be placed in the slot that previously contained an SSD. Likewise a replacement HDD should be placed in a slot that previously contained an HDD. Please let me know if you need any help upon receiving the replacement.

    Friday, September 14, 2018 11:37 PM
  • Dear Adam,

    Thank you for your reply.

    We replaced the HDD exactly on the same slot of the defective units, did a factory reset but it came back to offline condition.

    We put back the defective units on the StorSimple 7020A and it shows failure:

    =========================== Disks (StorSimple Model 7020A) ================================

    Slot Device   WWN               Size        Serial Number        Vendor   Product          Version  Dongle

    S-0  /dev/sdj 5000c5003011b9f9  200.05 GB   Z3E011120000Z3E01112 SEAGATE  ST200FM0073      XGEC

    S-1  /dev/sde 5000c50030118cf9  200.05 GB   Z3E010AH0000Z3E010AH SEAGATE  ST200FM0073      XGEB

    S-2  /dev/sdb 5000c5003011894d  200.05 GB   Z3E0107B0000Z3E0107B SEAGATE  ST200FM0073      XGEB

    S-3  /dev/sda 5000c50057c4e171  2000.40 GB  Z1X1DS3Z0000C418DMJ4 SEAGATE  ST2000NM0023     XMGF

    READ CAPACITY (16) failed, device not ready

    S-4  /dev/sdi 5000c50057cd31e1              Z1X1EGHP0000C407DT2E SEAGATE  ST2000NM0023     XMGF

    S-5  /dev/sdf 5000c50057cd3269  2000.40 GB  Z1X1EGHM0000C416D6M1 SEAGATE  ST2000NM0023     XMGF

    S-6  /dev/sdd 5000c50057c51075  2000.40 GB  Z1X1CTTX0000C418DMWK SEAGATE  ST2000NM0023     XMGF

    S-7  /dev/sdc 5000c50057c51035  2000.40 GB  Z1X1DH160000C418DMPL SEAGATE  ST2000NM0023     XMGF

    READ CAPACITY (16) failed, device not ready

    S-8  /dev/sdh 5000c50057cd3241              Z1X1EGHA0000C4190FCU SEAGATE  ST2000NM0023     XMGF

    S-9  /dev/sdg 5000c50057cd3301  2000.40 GB  Z1X1EGJ50000C419B94F SEAGATE  ST2000NM0023     XMGF

    The one assisting us concluded factory reset will not work with ST32000444SS with firmware KS68 and it will only work if the disks are ST2000NM0023 with firmware XMGF.

    Our problem is that it is very hard for us to find and replace with the exact HDD. We purchased SS8000 to replace SS7000 but unfortunately, during the migration, SS7000 conked out and we were unable to complete. We just need to turn SS7000 up and running to finish the migration (about 3TB of data remaining). After that we will decommission SS7000.

    I hope you (or anyone on this forum) might be able to point us in the right direction and suggest other options.

    Thank you very much,


    • Edited by Sherwin W Sunday, September 16, 2018 9:05 AM
    Sunday, September 16, 2018 9:04 AM
  • Hi Sherwin, Do you have an Azure support plan by any chance ? Was the person helping you from Azure support ? If you don't have a Support plan, Could you send me your subscription ID, link to this thread, and include attn Adam in the subject to AzCommunity@microsoft.com ? 
    I'll enable a free support ticket to quickly escalate it.
    Monday, September 17, 2018 9:51 PM
  • Dear Adam,

    We have an Azure support plan for StorSimple 8000. For the StorSimple 7000, we have a separate contract which expired... and then six days after expiration, StorSimple 7000 HDDs crashed. We are caught between to renew (and spend a small fortune) or try to replace the HDD ourselves (and save some money for our school).

    I will send more information on the email. And thanks for your help. Appreciate it.

    Kind regards,


    Wednesday, September 19, 2018 8:08 AM