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  • Hi,

    I suppose you can reset your computer to factory default. It is called recovery (to the factory settings).
    Please refer to your users' manual. I've found an article (not published by Dell).
    Restore Dell Laptop to Factory Settings
    http://ccm.net/faq/4189-restore-dell-laptop-to-factory-settings 
    # I would like to know model name of your Dell computer.

    Regards,

    Ashidacchi

    Friday, January 5, 2018 6:42 AM
    1. Turn on the computer.
    2. As the computer starts, press < F8 > on the keyboard until the Advanced Boot Options menu appears on the screen.
      You must press F8 before the Windows logo appears on the screen. If you press F8 after the Windows logo appears on the screen, the Advanced Boot Options menu will not appear on the screen. 
    3. Press the < Down Arrow > on the keyboard to select Repair Your Computer on the Advanced Boot Options menuand then press < Enter >.
    4. Specify the language settings that you want, and then click Next.
    5. Log in as a user who has administrative credentials, and then click OK.
    6. Click Dell Factory Image Restore.
    7. In the Dell Factory Image Restore window, click Next.
    8. Click to select the Yes, reformat hard drive and restore system software to factory condition check box.
    9. Click Next.
      The computer is restored to the default factory configuration.
    10. When the restore operation is completed, click Finish to restart the computer.
      The software is now installed as it was when the computer was first received.

    • Edited by Gaffa-R Friday, January 5, 2018 10:47 AM
    Friday, January 5, 2018 10:46 AM
  • I think you should reset your laptop, please specify your model.

    to get full udate about chip level and card level repairing of laptops and get best solution of it. visit here:

     https://www.advance-laptop-repairing-institute.in

    Thursday, July 25, 2019 4:20 PM