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suddenly i'm told my msdn (subscription) license has gone stale RRS feed

  • Question

  • Hi. I tried opening vs 2017 yesterday over vpn and today from our internal network and got a message on both days saying my msdn (subscription) license has gone stale. 

    One of our infrastructure guys verified my subscription is still active.  I since have also seen it valid thru 3/31/21 at my.visualstudio.com/subscriptions.

    we rdp into a dev box from our pc's to run VS.  one person suggested I choose the guest network because the internal one may be blocking the lookup of my credentials on the internet for license info.  I tried.  I'm not sure the rdp'd "to" machine understood I came in from the guest network.  But I get the same error.

    I have a personal msdn acct but I think I used that for a free trial period of vs when I first got here finding out later that someone had forgotten to five me a subscription as an employee.  I had no problems as an employee for about the last 6 months.  A month or 2 of that was on the free trial.  The rest on the msdn employee subscription.

    I think I'd like to start by asking what is going on?

    I tried following the instructions at https://social.msdn.microsoft.com/Forums/en-US/b9c13102-d78b-4536-95dc-2cd3f14a8e9e/my-license-has-gone-stale-but-i-cant-update-license but that link https://account.microsoft.com/ doesn't know me as my employee user (email).  Interestingly, visualstudio.microsoft.com/subscriptions/ does know me by my employee id (email). 


    • Edited by db042190 Tuesday, January 21, 2020 6:24 PM more info
    Tuesday, January 21, 2020 3:15 PM

All replies

  • You need to sign into visual studio again
    Wednesday, January 22, 2020 1:37 AM
  • Hi db042190,

    Welcome to MSDN forum.

    As your description, you could have a try below steps to re-install your account in VS:

    #1, Open visual studio, then open File->Account Settings... dialog, then logout your account and close VS

    #2, Delete license caches from: 

    • C:\Users\[username]\AppData\Local\.IdentityService
    • C:\Users\[username]\AppData\Local\Microsoft\VSCommon\OnlineLicensing

    #3, restart VS, and login your account

    Any feedback will be expected.

    Best Regards,

    Dylan


    MSDN Community Support Please remember to click "Mark as Answer" the responses that resolved your issue, and to click "Unmark as Answer" if not. This can be beneficial to other community members reading this thread. If you have any compliments or complaints to MSDN Support, feel free to contact MSDNFSF@microsoft.com

    Wednesday, January 22, 2020 2:27 AM
  • thx Ken. Error I get trying to sign in to vs is something like "sorry...online service is unavailable". And that happens all day.
    Wednesday, January 22, 2020 12:21 PM
  • thx Dylan. I'm at the pop up you suggested and I don't see anything suggesting a logout option.  so I assume i'm logged out already.  More importantly what do you mean by caches?  Those paths are folders.  Do I delete the .identityService and OnlineLicensing folders?  Or only their subfolders and contained files?

    Wednesday, January 22, 2020 12:36 PM
  • Hi db042190,

    Thank you for reply.

    >>I don't see anything suggesting a logout option. 

    Please remove your account.

    >>Do I delete the .identityService and OnlineLicensing folders? Or only their subfolders and contained files?

    Both methods work, the folders and files will re-created when you restart your visual studio.

    Looking forward to your feedback.

    Best Regards,

    Dylan


    MSDN Community Support Please remember to click "Mark as Answer" the responses that resolved your issue, and to click "Unmark as Answer" if not. This can be beneficial to other community members reading this thread. If you have any compliments or complaints to MSDN Support, feel free to contact MSDNFSF@microsoft.com

    Thursday, January 23, 2020 10:13 AM
  • no luck after following Dylan's instructions. I got this error when trying to sign in...and I believe it is suddenly always unavailable.

    Thursday, January 23, 2020 12:15 PM
  • Hi db042190,

    Thank you for feedback.

    Please have a try to sign in your account in another method. Please try to go to Help/Send Feedback/Report a problem, then try to login your account in feedback window.

    If it is successful, please check if your account signs into your account.

    If not, maybe you need to follow this steps to collect additional data fiddler, then share it here using OneDrive.

    Look forward to your feedback.

    Best Regards,

    Dyaln


    MSDN Community Support Please remember to click "Mark as Answer" the responses that resolved your issue, and to click "Unmark as Answer" if not. This can be beneficial to other community members reading this thread. If you have any compliments or complaints to MSDN Support, feel free to contact MSDNFSF@microsoft.com

    Friday, January 24, 2020 6:31 AM
  • I am guessing something in your network is blocking visual studio's access to get a fresh license

    https://docs.microsoft.com/en-us/visualstudio/install/install-and-use-visual-studio-behind-a-firewall-or-proxy-server?view=vs-2019



    • Edited by Ken Tucker Friday, January 24, 2020 8:38 AM
    Friday, January 24, 2020 8:36 AM
  • thx Dylan, i'm assuming you mean start in vs 2017 and then click help etc before vs kicks me out.

    Below is proof that is no problem. And as you know I already get thru visualstudio.microsoft.com/subscriptions/ with no problem where I see my subscription is active thru march 2021.  I'm going to look at Ken's link.



    • Edited by db042190 Friday, January 24, 2020 1:49 PM i see what data fiddler is
    Friday, January 24, 2020 12:56 PM
  • thx Ken, that's probably a great guess but it would be really nice if from that long list of urls that need to be allowed, I could identify the one that looks up license info. I'm thinking I could try that url in a browser and conclude you are right if its blocked. I don't see anything in the list that comes close. I feel like there has to be a more direct way of deciding whats wrong here without entering that long list just to find out it was a waste of time.  maybe i'll just click one url at a time from that page on the server.  The wildcards wont work though.


    • Edited by db042190 Friday, January 24, 2020 1:17 PM corection
    Friday, January 24, 2020 1:10 PM
  • browser errors I got from the allowable list at Ken's link which may or may not mean anything:

    for aka.ms

    Selected user account does not exist in tenant 'Microsoft' and cannot access the application 'xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx' in that tenant. The account needs to be added as an external user in the tenant first. Please use a different account.

    for http://vsstartpage.blob.core.windows.net/  , something about xml file not having any style info

    for https://targetednotifications.azurewebsites.net/ you do not have permission...

    for az861674.vo.msecnd.net    not found

    skipping down to identity badge

    http://app.vsspsext.visualstudio.com/  our services aren't available right now

    ns-sb2-prod-ch1-002.cloudapp.net  incorrect uri format

    az700632.vo.msecnd.net  invalid query parameters

    skipping down to windows tools

    http://appdev.microsoft.com/  this site cant be reached

    http://vortex.data.microsoft.com/ this site cant be reached

    https://dc.services.visualstudio.com/ page not found

    ...and so on, I don't feel like i'm any closer to a solution.


    • Edited by db042190 Friday, January 24, 2020 1:42 PM afterthought
    Friday, January 24, 2020 1:41 PM
  • Hi db042190,

    Sorry for delay in reply.

    Have you updated your system recently? I found a similar thread, which mentioned it may be related to windows installation. So you could try to update your windows to latest version.

    And not sure if there is some problems about VS, please have a try to install other account on your VS to check if it could work. If not, please repair your visual studio.

    Any feedback will be expected.

    Best Regards,

    Dylan


    MSDN Community Support Please remember to click "Mark as Answer" the responses that resolved your issue, and to click "Unmark as Answer" if not. This can be beneficial to other community members reading this thread. If you have any compliments or complaints to MSDN Support, feel free to contact MSDNFSF@microsoft.com

    Monday, January 27, 2020 8:56 AM
  • no problem Dylan. The problem magically disappeared over the last couple of days.   Communication here isn't the best so I may never find out why and it's always possible someone is too embarrassed to speak up.

    I'm not sure your readers would understand "If not, please repair your visual studio" when the post was meant to find out how to do that.  But at this point i'm just trying to help. 

    Monday, January 27, 2020 12:21 PM