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Cant purge, getting error GatewayTimeout RRS feed

  • Question

  • Since 10 hours I have been unable to purge my content of my cdn. 

    I'm getting the following error information:

    Error code    GatewayTimeout
    Message       The gateway did not receive a response from 'Microsoft.Cdn' within the specified time period.

    What might be causing this in your environment?


    • Edited by machop, Tuesday, October 29, 2019 8:49 AM
    Tuesday, October 29, 2019 8:48 AM

All replies

  • Hi, 

    We are aware of this issue. We have applied a hotfix and it will take some hours to complete. Will update this thread once the hotfix is completed. You can re-try and let me know if you have any questions. 

    Regards, 

    Msrini

    Tuesday, October 29, 2019 9:22 AM
    Moderator
  • Hi,

    Tried to purge after your message but it's still running...

    Best,

    Rolf

    Tuesday, October 29, 2019 10:44 AM
  • Hi, 

    The issue is not mitigated yet. I will update once the issue is mitigated. Stay tuned. 

    Regards, 

    Msrini

    Tuesday, October 29, 2019 11:43 AM
    Moderator
  • Hi, 

    The issue seems to be mitigated. Can you try now?

    Regards, 

    Msrini

    Wednesday, October 30, 2019 4:41 AM
    Moderator
  • Hi, 

    Just checking in if you have had a chance to see the previous response. If this answers your query, do click “Mark as Answer” and Up-Vote for the same.

    Regards, 

    Msrini

    Friday, November 1, 2019 1:19 PM
    Moderator