none
We couldn't create your custom domain. Another custom domain with the same host name already exists. RRS feed

  • Question

  • Hi,

    I am receiving the below message when trying to add a CDN to my static website:

    We couldn't create your custom domain. Another custom domain with the same host name already exists.

    I had this working before but removed the profile earlier the day.

    Now it won't let me add as it thinks it is already present. Is there a way of getting them removed so that i can continue?

    Many Thanks

    Ste


    Thursday, September 19, 2019 4:04 PM

All replies

  • Hi, 

    There is nothing much that you can do to get this issue resolved at your end. 

    This needs clean up of the custom domain index record at the backend. I would suggest you to raise a support ticket to get this sorted. If you don't have a support plan, let me know. 

    Regards, 

    Msrini

    Thursday, September 19, 2019 9:21 PM
    Moderator
  • Hi, 

     

    Just checking in if you have had a chance to see the previous response. If this answers your query, do click “Mark as Answer” and Up-Vote for the same.

    Regards, 

    Msrini

    Monday, September 23, 2019 11:33 AM
    Moderator
  • Hi, 

    Do you have any update on this issue?

    Regards, 

    Msrini

    Thursday, September 26, 2019 8:29 PM
    Moderator
  • Hi
    I'm having the same issue but don't have a support plan
    Can you help?
    Friday, November 1, 2019 2:14 PM
  • Hello,

    Is this issue got resolved? or are you looking for some help? Please let us know so that we can dig in to it for further analysis.

    Regards,
    Subhash
    Tuesday, November 26, 2019 2:00 PM
    Moderator