We couldn't create your custom domain. Another custom domain with the same host name already exists.

Question

Hi,

I am receiving the below message when trying to add a CDN to my static website:

We couldn't create your custom domain. Another custom domain with the same host name already exists.

I had this working before but removed the profile earlier the day.

Now it won't let me add as it thinks it is already present. Is there a way of getting them removed so that i can continue?

Many Thanks

Ste

Answer 1

Hi, 

There is nothing much that you can do to get this issue resolved at your end. 

This needs clean up of the custom domain index record at the backend. I would suggest you to raise a support ticket to get this sorted. If you don't have a support plan, let me know. 

Regards, 

Msrini

Answer 2

Hi, 

 

Just checking in if you have had a chance to see the previous response. If this answers your query, do click “Mark as Answer” and Up-Vote for the same.

Regards, 

Msrini

Answer 3

Hi, 

Do you have any update on this issue?

Regards, 

Msrini

Answer 4

Hi
I'm having the same issue but don't have a support plan
Can you help?

Answer 5

Hello,

Is this issue got resolved? or are you looking for some help? Please let us know so that we can dig in to it for further analysis.

Regards,
Subhash

Answer 6

I have the same issue mentioned above. I cannot add custom domain to my CDN, I get We couldn't create your custom domain. Another custom domain with the same host name already exists.

I do not have a support plan... any chace you could help?

Thanks!

Akos

Answer 7

Hello,

Is there any update on this issue? Did you try reaching us on that mail?

Regards,
Subhash