User Won't Sync but will Create RRS feed

  • Question

  • Hi Guys,

    After much searching and scratching head, I'm a little bit lost,

    I've setup AD sync for our enterprise, something which I will openly admit - I've no prior experience with, although do see the benefits of.

    It does work in the way I expect it to, i.e When I create a user account in the on-site AD forest it shoots it up into the cloud as I expect and anticipate.

    However i'm trying to link existing on-prem AD account with an existing o365 account.

    I've specified UPN and smtp must match for a soft match but i'm getting the below;

    Unable to update this object because the following attributes associated with this object have values that may already be associated with another object in your local directory services: [ProxyAddresses SMTP:user@domain.com;].  Correct or remove the duplicate values in your local directory.  Please refer to http://support.microsoft.com/kb/2647098 for more information on identifying objects with duplicate attribute values.
    Tracking Id: aff860a4-9718-48d7-9261-467a36411b9d

    When I remove the duplicate information, it goes to create me a new o365 account - which I don't want, as I have mail data and application data associated with the original o365 account, Basically just need to link my on prem source anchor to my cloud anchor and away I go?

    Am I being dense and missing a trick here?

    (apologies for my ignorance/noob) questions; everything I read or source tell me to do different things.

    Monday, November 11, 2019 2:55 PM

All replies

  • Soft match only works if the object doesn't have an ImmutableID, so check for that first.
    Monday, November 11, 2019 6:09 PM
  • Hi,

    You can check this MSDN thread which offers a couple of solutions to help you with the matching. 

    I would also recommend reading this article which explains the process of a hard match and soft match in detail along with the limitations involved in the process.

    Please take a moment to "Mark as Answer" and/or "Vote as Helpful" wherever applicable. Thanks!

    Tuesday, November 12, 2019 6:14 AM
  • I'm having no joy whatso ever.

    Soft match doesn't work in any case.

    I look at the Immutable ID for the client which is ZU1Pla88zkGbeix8nlX2GA==

    which converts back to my AD Object GUID = 954f4d65-3caf-41ce-9b7a-2c7c9e55f618

    Don't understand why there's no link up, and why it insists on creating a new account in the cloud when everything 'looks' to be OK

    Tuesday, November 12, 2019 2:04 PM
  • Soft match wont work if the ImmutableID is populated. Are you saying that it matches the object ID of the On-Prem user?
    Wednesday, November 13, 2019 6:14 PM
  • Please let us know if you were able to resolve the issue from the replies before. If you still have more questions please let us know with some additional information regarding your question and we'll try to resolve it. It may require additional support escalation if we are unable to resolve this on this msdn thread. 

    If there's no more follow ups in regards to this, I will be marking an answer as answer. If you feel your question has not been answered please let us know anymore pending asks and we can try to follow up accordingly. 


    - Frank H.

    Tuesday, November 26, 2019 8:07 PM
  • I'm following up on this please let us know if there are anymore questions. In order to progress this issue forward, we will need you to reply/respond in regards to the replies above. Thanks
    Wednesday, December 11, 2019 7:11 PM