When can I expect to receive the failed payments? RRS feed

  • Question

  • My August payment was rejected by my bank,

    can these failed payments be sent to a PayPal account? Or when can i expect to receive it? 

    The Case number is 5-0000004291501 please look into it,

    as since July i have not received any payments,

    and these values are important to keep supporting my apps on the store. 

    Tuesday, September 24, 2019 5:34 PM

All replies

  • Hi Marcello00100,
    >The Case number is 5-0000004291501 please look into it,
    Tracking your payment is out of the scope of forum,could you make a support ticket to ask the team who could track your payment process to ask for help directly? If you receive no response from the team for a long time,please post the ticket number here, I will help you to contact the team for help.[steps: Contact us> Dashboard as support topic > Payout as issue type > Submit an incident].

    Best regards

    Daisy  Tian

    MSDN Community Support
    Please remember to click "Mark as Answer" the responses that resolved your issue, and to click "Unmark as Answer" if not. This can be beneficial to other community members reading this thread. If you have any compliments or complaints to MSDN Support, feel free to contact

    Wednesday, September 25, 2019 8:49 AM