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We are sorry, but we are unable to validate your access to benefits. (Message Code: 828-000010). Please contact your school administr RRS feed

  • Question

  • Hi!

    I am a student from BME and I would like to download the windows 10 operating sytem from Microsoft Azure and I can not found it in the list and I get teh enclosed information.(We are sorry, but we are unable to validate your access to benefits. (Message Code: 828-000010). Please contact your school administraion.)

    I did not get any verifying email from nowhere I don´t no what shold I do.



    • Edited by fejesadam99 Monday, February 24, 2020 3:51 PM
    Monday, February 24, 2020 3:50 PM

All replies

  • Hi fejesadam99,

    Thanks you for reaching out.

    Could you please follow below instruction to access the benefit :

    1.Open internet explorer/Microsoft Edge. 

     2.Clear cache,delete Browsing history.
     3.Turn on Inprivate Browsing of Internet Explorer (Ctrl+Shift+P).
     4.Open https://signup.azure.com/studentverification?offerType=3 via Inprivate Browsing.

     

    If you still encounter the same error please advise your program admin to add the user first by following below instruction:

    1. Log in >> go to option “Manage”.
    2. Click on the option “Active” >> “Manage User” >> “Add User”.
    3. Click “Select file”>> click on box “I verify” and save.

    Hope this helps. Please do let us know how it goes..


    Thank you

    If a post helps to resolve your issue, please click the "Mark as Answer" of that post and/or click Answered"Vote as helpful" button of that post. By marking a post as Answered and/or Helpful, you help others find the answer faster.


    Tuesday, February 25, 2020 4:32 AM
  • Hi fejesadam99,

    Following up to see if the above information was helpful to resolve your issue? If you need further assistance, do let us know.

    Thank you

    If a post helps to resolve your issue, please click the "Mark as Answer" of that post and/or click Answered "Vote as helpful" button of that post. By marking a post as Answered and/or Helpful, you help others find the answer faster.

    Wednesday, February 26, 2020 12:37 AM
  • Hi fejesadam99,

    Just checking to see if you issue was resolved? In case if you have found a different solution please do consider to share it here with the community. And if you still need assistance, do let us know.

    Thank you

    If a post helps to resolve your issue, please click the "Mark as Answer" of that post and/or click Answered "Vote as helpful" button of that post. By marking a post as Answered and/or Helpful, you help others find the answer faster.

    Wednesday, February 26, 2020 6:49 PM
  • Hi KranthiPakala-MSFT!

     I apologize for not answering. I cant solve the issue but I wrote an e-mail to the school administrator, and he said  that because the authentication is central they can not add user one by one. In addition they said maybe it has an issue with @edu.bme.hu e-mail user-s. (For example my e-mail user is fejesadam1266@edu.bme.hu. I got the e-mail user form my university.)

    I am enclosed the sreenshot wich I get from they.

    Thank you most cordially for your assistance.

    Tuesday, March 3, 2020 9:46 PM
  • Thanks for your response. I am reaching out to internal team to see how we can unblock you. Will keep you posted once I have further update on this issue.

    Thank you

    If a post helps to resolve your issue, please click the "Mark as Answer" of that post and/or click Answered "Vote as helpful" button of that post. By marking a post as Answered and/or Helpful, you help others find the answer faster.

    Wednesday, March 4, 2020 8:56 PM
  • Hello fejesadam99,

    Thanks for reaching out! We'd like to let you know that the next steps to be followed are as under:

    We would need you to raise a New Support Request with us, filling out all the relevant details as asked on the page. Please ensure that, at a minimum, you provide us with the Error code (the 828-number) and at least either of Transaction ID and the Email that you used to log in (if there’s a log-in). Having either of the Transaction ID or the Email is important to us, or we won’t be able to research them on our end.


    Please ensure that there is no Personally Identifiable Information (PII) (like passwords etc.) in the request details whatsoever anywhere.


    Here is a screenshot of a sample Support case. Please expect an immediate Email acknowledgement post submission with all the Case details and the Support Request Number. Our internal Teams would reach out to you to follow through further and provide a resolution as applicable.


    Thanks again for your patience!

    Thursday, March 5, 2020 11:57 PM
  • Hi KranthiPakala-MSFT!

    The problem has been solved. Thank you so much for the helping.

    Monday, March 9, 2020 6:27 PM
  • Hi fejesadam99,

    Glad to know that your issue was resolved. It would be great if you can the resolution details/steps here, that way it will be helpful for other who experience similar issue in future.

    Thank you

    If a post helps to resolve your issue, please click the "Mark as Answer" of that post and/or click Answered "Vote as helpful" button of that post. By marking a post as Answered and/or Helpful, you help others find the answer faster.

    Monday, March 9, 2020 6:40 PM