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  • Question

  • Any Azure staff want to chime in? I've already read: https://social.msdn.microsoft.com/Forums/en-US/d06ebf1f-b867-42b5-97dc-d48012288c1e/azure-dev-tools-for-teaching-acces-denied?forum=AzureKeyVault which is similar to mine and have contacted the administrator of the school I am in but they said it hasn't happened to them yet so it's either me or my account is limited somehow and also have no idea why I've been apparently discriminated.... I've contacted Azure support but they've not responded and replying to replyto@microsoft.com bounces back saying "Unfortunately, you’ve reached an unmonitored mailbox".....

    I quote:

    > Thanks for requesting to meet with an Azure advisor—we look forward to connecting with you. You can expect to hear from a member of the Azure team within two business days.

    Yeah right....two days my ass, it's been over a month and no reply!

    Thursday, September 19, 2019 12:28 PM

All replies

  • Apologies for the inconvenience caused. Can you please share the case number that you have raised with the azure support so that we will look into it and expedite the process?
    Friday, September 20, 2019 6:06 AM
  • Apologies for the inconvenience caused. Can you please share the case number that you have raised with the azure support so that we will look into it and expedite the process?
    Hi, thanks for replying. I did not get a case number.... but you can check this email:
    20029605@tafe.wa.edu.au
    Friday, September 20, 2019 4:57 PM
  • I couldn't find results with the mentioned email Id. I would suggest you file support case using these steps  and share the case number here to expedite the process from my end.
    Monday, September 23, 2019 6:29 AM
  • I couldn't find results with the mentioned email Id. I would suggest you file support case using these steps  and share the case number here to expedite the process from my end.

    Oh....well that would explain why I haven't heard from them.....they either forgot to add me into the role or I somehow went some weird method and got deleted or wasn't added for whatever reasons....

    So I created a new support ticket and linked them this thread: 119092624000732

    Should get you started to check out what's going on with my account. Thanks!

    Thursday, September 26, 2019 9:46 AM
  • Hi Bolt Lightning 69,

    We’re sorry for the inconvenience and the confusion here , but this forum is for Azure Dev Test Labs related questions.  For Azure Dev Tools for teaching related issues, you’ll want to do the following so you can get in touch with the correct people:

     

    Please raise a new support request with the concerned team by filling out all of the relevant details on the page below and ensure that (at a minimum) you provide us with:

     

    • The Error Code (this is the 715-#######)
    • The Transaction ID or the Email that you used to log in (if we don’t have one of these, we won’t be able to look into your issue)

     

    Be careful not to include any personal information (like passwords) when you do this.

     

    Below is a screenshot of a sample support case.  You should get an immediate email acknowledging your application which will include case details and a support request number.  Our internal team will reach out to you to follow up further and provide a resolution.

    Please share the support request number and will make sure to follow up with our internal teams who own this product to get back to you at the earliest time. Hope this helps. 


    Wednesday, October 2, 2019 3:28 PM
    Owner
  • Hi Bolt Lightning 69,

    We’re sorry for the inconvenience and the confusion here , but this forum is for Azure Dev Test Labs related questions.  For Azure Dev Tools for teaching related issues, you’ll want to do the following so you can get in touch with the correct people:

     

    Please raise a new support request with the concerned team by filling out all of the relevant details on the page below and ensure that (at a minimum) you provide us with:

     

    • The Error Code (this is the 715-#######)
    • The Transaction ID or the Email that you used to log in (if we don’t have one of these, we won’t be able to look into your issue)

     

    Be careful not to include any personal information (like passwords) when you do this.

     

    Below is a screenshot of a sample support case.  You should get an immediate email acknowledging your application which will include case details and a support request number.  Our internal team will reach out to you to follow up further and provide a resolution.

    Please share the support request number and will make sure to follow up with our internal teams who own this product to get back to you at the earliest time. Hope this helps. 


    Hi, thanks I already have in the meantime.
    Thursday, October 3, 2019 12:06 AM
  • Sure, thanks Bolt for the update. 
    Thursday, October 3, 2019 3:21 PM
    Owner