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Error Configuring Azure Site Recovery with SCVMM (Check that WS-Management service is installed and running on server)

    Question

  • Hi,

    I am trying to configure Azure Site Recovery. The preparations are fine and my SCVMM is available in Azure Site Recovery.
    I followed the steps "Prepare Infrastructure" and everything works fine until the step "Associate replication policy"

    -- Check protection prerequisities --> successful
    -- Prepare the server --> successful
    -- Prepare configuration prprotection --> failed

    The error is:


    Error ID


    10003


    Error Message

    Protection couldn't be configured for cloud/site xxxxxxxxxxxxxxxxxxxxxx.


    Provider error

    Provider error code: 31408

    Provider error message:
     Failed to fetch the version of Microsoft Azure Recovery Services Agent installed on the Hyper-V host server xxxxxxxxxxxxxxxxxxxxxx. Error: An internal error has occurred trying to contact the xxxxxxxxxxxxxxxxxxxxxx server: : .

    WinRM: URL: [http://xxxxxxxxxxxxxxxxxxxxxx:5985], Verb: [INVOKE], Method: [GetStringValue], Resource: [http://schemas.microsoft.com/wbem/wsman/1/wmi/root/cimv2/StdRegProv]

    Check that WS-Management service is installed and running on server xxxxxxxxxxxxxxxxxxxxxx. For more information use the command "winrm helpmsg hresult". If xxxxxxxxxxxxxxxxxxxxxx is a host/library/update server or a PXE server role then ensure that VMM agent is installed and running. Refer to http://support.microsoft.com/kb/2742275 for more details.

    Provider error possible causes:
     It is possible that Registry provider of WMI is corrupted.

    Provider error recommended action:
     Build the repository using MOF compiler and retry the operation.


    Possible causes

    One or more hosts couldn't be prepared. Check the Provider error for more information.


    Recommendation

    Resolve the issue and retry the operation.

    VMM Agents are installed
    I cannot find any WMI-Problems on the host
    I have an SCVMM  with 4 Hosts added

    Any ideas?
    Thanks so much
    Regards
    Jochen

    Friday, July 21, 2017 1:30 PM

Answers

  • Run the following commands and retry the operation:

    PS C:\Windows\system32> cd wbem

    PS C:\Windows\system32\wbem> mofcomp regevent.mof

    Microsoft (R) MOF Compiler Version 6.3.9600.16384

    Copyright (c) Microsoft Corp. 1997-2006. All rights reserved.

    Parsing MOF file: regevent.mof

    MOF file has been successfully parsed

    Storing data in the repository...

    Done!

    PS C:\Windows\system32\wbem> $hklm = 2147483650

    PS C:\Windows\system32\wbem> $key = "Software\Microsoft\Windows\CurrentVersion\Uninstall\Windows Azure Backup"

    PS C:\Windows\system32\wbem> $value = "DisplayVersion"

    PS C:\Windows\system32\wbem> $wmi = get-wmiobject -list "StdRegProv" -namespace root\cimv2

    PS C:\Windows\system32\wbem> ($wmi.GetStringValue($hklm,$key,$value)).svalue

    Output: 2.0.9077.0

    Do click on "Mark as Answer" on the post that helps you, this can be beneficial to other community members.

    • Marked as answer by Jochen (MSDN) Wednesday, July 26, 2017 6:14 AM
    Tuesday, July 25, 2017 7:18 PM
    Moderator

All replies

  • The VMM server and the portal you connect from should have the right time. You can be in any timezone but the time should be correct according to that time zone.

    ----------------------------------------------------------------------------------
    Do click on "Mark as Answer" on the post that helps you, this can be beneficial to other community members.

    Friday, July 21, 2017 4:02 PM
  • All affected Servers (HyperV-Hosts, SCVMM, Machine from where I access the portal) have exactly the same time
    Monday, July 24, 2017 6:03 AM
  • This error may occur if WMI registry broken/corrupted on the server. ASR use the WMI registry provider to get the agent version from the registry.

    Run the following PowerShell commands with elevated mode (Run PowerShell as an Administrator) and let us know the output

    PS C:\Windows\system32> $hklm = 2147483650

    PS C:\Windows\system32> $key = "Software\Microsoft\Windows\CurrentVersion\Uninstall\Windows Azure Backup"

    PS C:\Windows\system32> $value = "DisplayVersion"

    PS C:\Windows\system32> $wmi = get-wmiobject -list "StdRegProv" -namespace root\cimv2

    PS C:\Windows\system32> ($wmi.GetStringValue($hklm,$key,$value)).svalue

    Reference:

    https://technet.microsoft.com/en-us/library/ff406382.aspx#H27   

    https://blogs.technet.microsoft.com/askperf/2014/08/11/wmi-missing-or-failing-wmi-providers-or-invalid-wmi-class/

     

    Do click on "Mark as Answer" on the post that helps you, this can be beneficial to other community members.

    Monday, July 24, 2017 2:23 PM
    Moderator
  • Hi. I get the following error on every affectet machine (SCVMM and all Hosts)

    PS C:\Windows\System32> $hklm = 2147483650
    PS C:\Windows\System32> $key = "Software\Microsoft\Windows\CurrentVersion\Uninstall\Windows Azure Backup"
    PS C:\Windows\System32> $value = "DisplayVersion"
    PS C:\Windows\System32> $wmi = get-wmiobject -list "StdRegProv" -namespace root\cimv2
    PS C:\Windows\System32> ($wmi.GetStringValue($hklm,$key,$value)).svalue
    Exception calling "GetStringValue" : "Provider not found "
    At line:1 char:1
    + ($wmi.GetStringValue($hklm,$key,$value)).svalue
    + ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
        + CategoryInfo          : NotSpecified: (:) [], MethodInvocationException
        + FullyQualifiedErrorId : WMIMethodException

    PS C:\Windows\System32>

    Thanks
    Regards

    Jochen

    Monday, July 24, 2017 5:24 PM
  • Im experiencing the same issue! We started out with Hyper-Hosts as a providers but then we installed VMM. We uninstalled the provider and agent from each host. Then we installed and registered the VMM server and installed just the MARS agent on the host. We get the error when we attempt to associate a replication policy with the VMM cloud. Time is in sync and the hosts are responded in VMM.
    Tuesday, July 25, 2017 2:46 PM
  • Run the following commands and retry the operation:

    PS C:\Windows\system32> cd wbem

    PS C:\Windows\system32\wbem> mofcomp regevent.mof

    Microsoft (R) MOF Compiler Version 6.3.9600.16384

    Copyright (c) Microsoft Corp. 1997-2006. All rights reserved.

    Parsing MOF file: regevent.mof

    MOF file has been successfully parsed

    Storing data in the repository...

    Done!

    PS C:\Windows\system32\wbem> $hklm = 2147483650

    PS C:\Windows\system32\wbem> $key = "Software\Microsoft\Windows\CurrentVersion\Uninstall\Windows Azure Backup"

    PS C:\Windows\system32\wbem> $value = "DisplayVersion"

    PS C:\Windows\system32\wbem> $wmi = get-wmiobject -list "StdRegProv" -namespace root\cimv2

    PS C:\Windows\system32\wbem> ($wmi.GetStringValue($hklm,$key,$value)).svalue

    Output: 2.0.9077.0

    Do click on "Mark as Answer" on the post that helps you, this can be beneficial to other community members.

    • Marked as answer by Jochen (MSDN) Wednesday, July 26, 2017 6:14 AM
    Tuesday, July 25, 2017 7:18 PM
    Moderator
  • Thank you vikranth s. You did it!!!

    After mofcomp regevent.mof on all affected machines I was able to finish the configuration successfully.

    Thank you very much!!!

    Wednesday, July 26, 2017 6:16 AM
  • I'm glad to hear that your issue is resolved.

    Do click on "Mark as Answer" on the post that helps you, this can be beneficial to other community members.

    Wednesday, July 26, 2017 6:21 AM
    Moderator