Error Configuring Azure Site Recovery with SCVMM (Check that WS-Management service is installed and running on server)

Question

Hi,

I am trying to configure Azure Site Recovery. The preparations are fine and my SCVMM is available in Azure Site Recovery.
I followed the steps "Prepare Infrastructure" and everything works fine until the step "Associate replication policy"

-- Check protection prerequisities --> successful
-- Prepare the server --> successful
-- Prepare configuration prprotection --> failed

The error is:

Error ID

10003

•
Error Message

Protection couldn't be configured for cloud/site xxxxxxxxxxxxxxxxxxxxxx.

•
Provider error

Provider error code: 31408

Provider error message:
 Failed to fetch the version of Microsoft Azure Recovery Services Agent installed on the Hyper-V host server xxxxxxxxxxxxxxxxxxxxxx. Error: An internal error has occurred trying to contact the xxxxxxxxxxxxxxxxxxxxxx server: : .

WinRM: URL: [http://xxxxxxxxxxxxxxxxxxxxxx:5985], Verb: [INVOKE], Method: [GetStringValue], Resource: [http://schemas.microsoft.com/wbem/wsman/1/wmi/root/cimv2/StdRegProv]

Check that WS-Management service is installed and running on server xxxxxxxxxxxxxxxxxxxxxx. For more information use the command "winrm helpmsg hresult". If xxxxxxxxxxxxxxxxxxxxxx is a host/library/update server or a PXE server role then ensure that VMM agent is installed and running. Refer to http://support.microsoft.com/kb/2742275 for more details.

Provider error possible causes:
 It is possible that Registry provider of WMI is corrupted.

Provider error recommended action:
 Build the repository using MOF compiler and retry the operation.

•
Possible causes

One or more hosts couldn't be prepared. Check the Provider error for more information.

•
Recommendation

Resolve the issue and retry the operation.

VMM Agents are installed
I cannot find any WMI-Problems on the host
I have an SCVMM  with 4 Hosts added

Any ideas?
Thanks so much
Regards
Jochen

Answer 1

The VMM server and the portal you connect from should have the right time. You can be in any timezone but the time should be correct according to that time zone.

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Answer 2

All affected Servers (HyperV-Hosts, SCVMM, Machine from where I access the portal) have exactly the same time

Answer 3

This error may occur if WMI registry broken/corrupted on the server. ASR use the WMI registry provider to get the agent version from the registry.

Run the following PowerShell commands with elevated mode (Run PowerShell as an Administrator) and let us know the output

PS C:\Windows\system32> $hklm = 2147483650

PS C:\Windows\system32> $key = "Software\Microsoft\Windows\CurrentVersion\Uninstall\Windows Azure Backup"

PS C:\Windows\system32> $value = "DisplayVersion"

PS C:\Windows\system32> $wmi = get-wmiobject -list "StdRegProv" -namespace root\cimv2

PS C:\Windows\system32> ($wmi.GetStringValue($hklm,$key,$value)).svalue

Reference:

https://technet.microsoft.com/en-us/library/ff406382.aspx#H27   

https://blogs.technet.microsoft.com/askperf/2014/08/11/wmi-missing-or-failing-wmi-providers-or-invalid-wmi-class/

 

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Answer 4

Hi. I get the following error on every affectet machine (SCVMM and all Hosts)

PS C:\Windows\System32> $hklm = 2147483650
PS C:\Windows\System32> $key = "Software\Microsoft\Windows\CurrentVersion\Uninstall\Windows Azure Backup"
PS C:\Windows\System32> $value = "DisplayVersion"
PS C:\Windows\System32> $wmi = get-wmiobject -list "StdRegProv" -namespace root\cimv2
PS C:\Windows\System32> ($wmi.GetStringValue($hklm,$key,$value)).svalue
Exception calling "GetStringValue" : "Provider not found "
At line:1 char:1
+ ($wmi.GetStringValue($hklm,$key,$value)).svalue
+ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    + CategoryInfo          : NotSpecified: (:) [], MethodInvocationException
    + FullyQualifiedErrorId : WMIMethodException

PS C:\Windows\System32>

Thanks
Regards

Jochen

Answer 5

Im experiencing the same issue! We started out with Hyper-Hosts as a providers but then we installed VMM. We uninstalled the provider and agent from each host. Then we installed and registered the VMM server and installed just the MARS agent on the host. We get the error when we attempt to associate a replication policy with the VMM cloud. Time is in sync and the hosts are responded in VMM.

Answer 6

Run the following commands and retry the operation:

PS C:\Windows\system32> cd wbem

PS C:\Windows\system32\wbem> mofcomp regevent.mof

Microsoft (R) MOF Compiler Version 6.3.9600.16384

Copyright (c) Microsoft Corp. 1997-2006. All rights reserved.

Parsing MOF file: regevent.mof

MOF file has been successfully parsed

Storing data in the repository...

Done!

PS C:\Windows\system32\wbem> $hklm = 2147483650

PS C:\Windows\system32\wbem> $key = "Software\Microsoft\Windows\CurrentVersion\Uninstall\Windows Azure Backup"

PS C:\Windows\system32\wbem> $value = "DisplayVersion"

PS C:\Windows\system32\wbem> $wmi = get-wmiobject -list "StdRegProv" -namespace root\cimv2

PS C:\Windows\system32\wbem> ($wmi.GetStringValue($hklm,$key,$value)).svalue

Output: 2.0.9077.0

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Answer 7

Thank you vikranth s. You did it!!!

After mofcomp regevent.mof on all affected machines I was able to finish the configuration successfully.

Thank you very much!!!

Answer 8

I'm glad to hear that your issue is resolved.

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