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Account Renewal Emails RRS feed

  • Question

  • On 12/5/2012 we began sending communication to those developers whose account had expired since
    August. These notifications are to inform you that your account is ready for renewal and that you have 60-days from the date of the email to renew your subscription. If you do not renew right away, you will get another email reminder in 30 days. If you do not renew within the 60-days, your account will be canceled.  Any published apps you have in the Store will be un-published. So please make sure to renew your subscription today to prevent any negative impact to your account and published apps.

    If you have recently renewed your account since August and still received an email renewal notice, this was an error.  Please disregard and accept our apologies for the inconvenience. 

    To renew your account, sign in to Dev Center and go to your Dashboard.  Under message there will be a link to the renewal process.

    Thanks for your patience,

    Tamara



    Thursday, December 6, 2012 10:41 PM
    Moderator

Answers

  • If you do not see a message in your dashboard to renew, please disregard the email. Thanks
    and we are sorry for all the confusion. <o:p></o:p>


    • Proposed as answer by andrewbares7 Friday, December 7, 2012 4:20 PM
    • Marked as answer by Danny G. - MS Tuesday, December 11, 2012 6:37 AM
    Friday, December 7, 2012 4:14 PM
    Moderator
  • Tamara, I got this email yesterday but there's no way to renew my account at all...

    I went into the Dashboard like you said, and all I see under Messages is this:

    "Account: Your account info is up-to-date."

    There's no link to renew the subscription. There aren't any links anywhere on the whole website... The email message could also be better written in the future. It simply says, "To purchase a new subscription, go to Windows Phone Dev Center." Those are very vague instructions! There's a ton of stuff on Dev Center! Where do we go to renew?

    (Note: I'm a college student and registered as a developer for free... maybe that's why I'm not seeing the renew link? Even so, how am I supposed to renew?)

    Thanks! It would be horrible if my account closed... :(

    Edit: For fellow students like myself, this thread helps: http://social.msdn.microsoft.com/Forums/en-US/wpregister/thread/43c10115-6711-440c-9764-f5e978c259d9 However, DreamSpark seems like something is messed up, it's not finding my account anywhere. I contacted DreamSpark's support, so you can ignore my message Tamara, it looks like it's a problem with them.


    Friday, December 7, 2012 5:16 AM
  • If your expiration date changed (even though you had an active subscription) don't worry - this will automatically update to reflect the right date.


    Dev Center Help: http://msdn.microsoft.com/library/windowsphone/help --- Submit Support Request: http://go.microsoft.com/fwlink/?LinkId=256412

    • Marked as answer by Danny G. - MS Thursday, December 13, 2012 5:48 AM
    Tuesday, December 11, 2012 7:53 AM

All replies

  • Tamara, I got this email yesterday but there's no way to renew my account at all...

    I went into the Dashboard like you said, and all I see under Messages is this:

    "Account: Your account info is up-to-date."

    There's no link to renew the subscription. There aren't any links anywhere on the whole website... The email message could also be better written in the future. It simply says, "To purchase a new subscription, go to Windows Phone Dev Center." Those are very vague instructions! There's a ton of stuff on Dev Center! Where do we go to renew?

    (Note: I'm a college student and registered as a developer for free... maybe that's why I'm not seeing the renew link? Even so, how am I supposed to renew?)

    Thanks! It would be horrible if my account closed... :(

    Edit: For fellow students like myself, this thread helps: http://social.msdn.microsoft.com/Forums/en-US/wpregister/thread/43c10115-6711-440c-9764-f5e978c259d9 However, DreamSpark seems like something is messed up, it's not finding my account anywhere. I contacted DreamSpark's support, so you can ignore my message Tamara, it looks like it's a problem with them.


    Friday, December 7, 2012 5:16 AM
  • Hi Tamara,

    I registered at Nokia Developer Program and this includes 1 year account at microsoft. Today I get an email, that my account will expire in 60 days. This is wrong because i registered at 14 Nov 2012. Pleas can you help me?

    regards Josef

    Friday, December 7, 2012 9:14 AM
  • If you have recently renewed your account since August and still received an email renewal notice, this was an error.  Please disregard and accept our apologies for the inconvenience. 

    I'm sure with the computing power available to us these days, we could have the emails only sent to those who actually need renewing.
    Friday, December 7, 2012 11:25 AM
  • Tamara, I got this email yesterday but there's no way to renew my account at all...

    I went into the Dashboard like you said, and all I see under Messages is this:

    i"Account: Your account info is up-to-date."

    There's no link to renew the subscription. There aren't any links anywhere on the whole website... 

    Mine is not a student account but I have the same difficulty. Can anyone help? How do we go about doing this renewal?
    Friday, December 7, 2012 12:01 PM
  • If you do not see a message in your dashboard to renew, please disregard the email. Thanks
    and we are sorry for all the confusion. <o:p></o:p>


    • Proposed as answer by andrewbares7 Friday, December 7, 2012 4:20 PM
    • Marked as answer by Danny G. - MS Tuesday, December 11, 2012 6:37 AM
    Friday, December 7, 2012 4:14 PM
    Moderator
  • Hi Tamara,

    I went to try and renew my subscription but the only option it gives me is to enter a "Promo Code". There is no option to pay by credit card. I don't have a "Promo Code".

    Thanks!

    Daniel

    Friday, December 7, 2012 4:46 PM
  • I am glad to see this is an error.  So I should just disregard that it says my account is expired, and have faith my apps wont get pulled?
    Friday, December 7, 2012 5:27 PM
  • I understand the 99$ fee when signing up, since there's an identity verification process, why you have to pay again to renew is beyond me. 

    You don't have to copy everything Apple does.

    Friday, December 7, 2012 5:56 PM
  • Hello,

    I got this email too and searched for any support email but I can't find it on the whole site so I write in this forum...

    Anyway, the button not appeared at my message area. I registered in august and ordered a year subscription so I realy confused about this message from microsoft. What I should do to avoid the cancelation?.

    In the mail I can see that the apps which I puplished will be removed after canceling of my account. I thougth that they would still be available? Did I missunderstand this behavior? Can I refresh the apps after I would reactivate my account after it was deactivated?

    What to do now?

    Friday, December 7, 2012 6:20 PM
  • I received the e-mail this morning. The expiration date of my Dev Center account was set to yesterday! I renewed my account one month ago. Fortunately, my Microsoft account says the expiration date is set for November 2013. My Dashboard says:

    Messages
    Account
    Your account info is up-to-date.

    There is no link to the renewal process. That is correct! I have already renewed!

    I really hope this issue be solved ASAP. It is frustrating read threads like these:

    Cancelled Windows Phone Dev Center Annual Subscription
    http://social.msdn.microsoft.com/Forums/en-US/wpregister/thread/2bd0db13-e9f6-4d0c-90cb-c4ea3df2e7e7

    Cancelled Subscription
    http://social.msdn.microsoft.com/Forums/en-US/wpregister/thread/db61960b-0d79-47c5-b509-cd010075c1f3

    Our Dev Center account has been canceled?!
    http://social.msdn.microsoft.com/Forums/en-US/wpregister/thread/03e7ac0f-b192-46f6-b4f0-3a75da3cdd2d

    Anybody could be next.

    Friday, December 7, 2012 7:45 PM
  • I paid $99 TWO MONTHS ago. And in my dashboard it says

    Expiration

    12/6/2012

    Why? How do I fix this? Does the subscription last two months? Please explain or give me an real person email address to whom I may address my issue.

    Thanks,

    Vladislav Borovikov

    Saturday, December 8, 2012 10:14 AM
  • I have a similar issue. I renewed a few months ago, and the Microsoft Billing sites says I have a subscription through 2013, yet my Account Dashboard says that my sub expires (or expired) on 12-6-2012. Something is wrong here, I even got an account renewal email on the 6th. It appears my subscription is still active though. What's going on?

    hack - prjkthack


    • Edited by prjkthack Monday, December 10, 2012 4:22 AM
    Monday, December 10, 2012 4:20 AM
  •  

    Dear Tamara,

    I received yesterday and email to inform me that my Windows Phone Dev Center account expires after 60 days.

    In august I renewed my subscription and  payed the required amount.

    I can send if you want the necessary screenshots.

    Could you please check what went wrong.

    Thanks in advanced

    Kind Regards

    Danny Van Neyghem

    Board member at Metro App Development Network (www.madn.be )
    Microsoft Extended Experts Team Member (MEET)


    ----------------- Groeten uit België - Greetings from Belgium

    Monday, December 10, 2012 10:08 AM
  • We have the same case  as vborovikov1 and prjkthack, we paid supbscription one-twonths ago and in dashbord our account expiration date is set to 12/6/2012. Lately MS has many problems with account managment... 
    • Edited by Psiloc Monday, December 10, 2012 10:11 AM
    Monday, December 10, 2012 10:09 AM
  • I have the same issue as above. I paid full fee on 9 September 2012, and my account (still) shows expiry 6 December 2012, and have now also received the email as described by Tamara above.

    Can Someone from MS please update my account details correctly !

    Monday, December 10, 2012 2:35 PM
  • If your expiration date changed (even though you had an active subscription) don't worry - this will automatically update to reflect the right date.


    Dev Center Help: http://msdn.microsoft.com/library/windowsphone/help --- Submit Support Request: http://go.microsoft.com/fwlink/?LinkId=256412

    • Marked as answer by Danny G. - MS Thursday, December 13, 2012 5:48 AM
    Tuesday, December 11, 2012 7:53 AM
  • I am trying to enter my token, which I got a few months before, in the promo-field to renew my account.

    But I am getting the error: "This doesn’t appear to be a valid promo code. Make sure you’ve entered it correctly and try again."

    I entered it correctly and I am shure, it was not used before - so perhaps there might be a difference between promo code and token? So my question is: where may I enter the code of a token I got from Microsoft and which should renew my account for one year?

    Thank you for your help and best greetings from Germany.

    Sunday, December 16, 2012 9:20 PM
  • I haven't received any emails. But when I was trying to deploy an app to my before unlocked developer phone it said my phone was locked. So I logged in and noticed that my account status said expired. 

    I haven't received any email reminding me, and I believe I renewed not too long ago! I used to be registered by dreamspark. I then paid $99 dollars. And now it says it's expired again, which maybe is possible but I can't find any link to renew with creditcard it only gives me an option to do it through dreamspark again. 

    I'm not a student anymore so I'm not signed up with dreamspark anymore.

    Went into my commence.microsoft.com account and says it's cancelled for some reason. Can't renew it from there either :/

    Also my apps are still published so i'm not sure what's going on....

    Cheers


    The best thing about a boolean is even if you are wrong, you are only off by a bit.


    • Edited by LazyDroid Friday, December 21, 2012 11:19 AM
    Friday, December 21, 2012 11:15 AM