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  • Question

  • hello I am unable to get into my hotmail account not sure if you can help keeps going to some microsoft account settings and is asking for a code and has a weird e-mail that is not me...what do i do i have tried to access it from my husbands account and it is not working either please help i would like to get to my e-mails
    Tuesday, April 8, 2014 1:56 PM

All replies

  • Hello Debra,

    You will want to go through the account recovery process at If you believe that your account has been compromised you will want to select, "Can't access account?" and then select "I think someone else is using my Microsoft Account". This will then take you trough the account recovery and it will get you in touch with the support group that can further assist in this instance.

    Best Regards,


    Windows Phone Developer Support

    Wednesday, April 9, 2014 7:07 PM