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Azure ML Workbench Installation RRS feed

  • Question

  • Hi,

    I recently got a new PC, just finished updated to the latest version 1703. I tried running the .msi installer but it failed at 20%.

    The only message that I got is "Installation Failed". I tried installing using the terminal and the command msiexec, with the log option so I can check the error codes, here's what I got in the log:

    === Logging stopped: 9/28/2017  12:47:54 ===
    MSI (c) (70:C4) [12:47:54:674]: Note: 1: 1728 
    MSI (c) (70:C4) [12:47:54:674]: Note: 1: 2205 2:  3: Error 
    MSI (c) (70:C4) [12:47:54:674]: Note: 1: 2228 2:  3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1728 
    MSI (c) (70:C4) [12:47:54:674]: Note: 1: 2205 2:  3: Error 
    MSI (c) (70:C4) [12:47:54:674]: Note: 1: 2228 2:  3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1709 
    MSI (c) (70:C4) [12:47:54:674]: Product: Azure Machine Learning Workbench -- Configuration completed successfully.

    MSI (c) (70:C4) [12:47:54:674]: Windows Installer reconfigured the product. Product Name: Azure Machine Learning Workbench. Product Version: 1.1.157.14043. Product Language: 1033. Manufacturer: Microsoft Corporation. Reconfiguration success or error status: 0.

    MSI (c) (70:C4) [12:47:54:674]: Grabbed execution mutex.
    MSI (c) (70:C4) [12:47:54:674]: Cleaning up uninstalled install packages, if any exist
    MSI (c) (70:C4) [12:47:54:674]: MainEngineThread is returning 0
    === Verbose logging stopped: 9/28/2017  12:47:54 ===

    Any advise is greatly appreciated. Thanks!

    Thursday, September 28, 2017 7:28 PM

All replies

  • Hi, Gary. Can you send me the contents of the most recent log file under %TEMP%\amlinstaller\logs?
    Thursday, September 28, 2017 9:24 PM
  • 9/28/2017 5:21:24 PM 1: Installer [Information] - 0: Creating engine
    9/28/2017 5:21:24 PM 1: Installer [Verbose] - 0: Setting environment
    9/28/2017 5:21:24 PM 1: Installer [Verbose] - 0: Setting up command line args
    9/28/2017 5:21:24 PM 1: Installer [Information] - 0: Invoked with command line arguments: ""
    9/28/2017 5:21:24 PM 1: Installer [Verbose] - 0: Setting up operations to take
    9/28/2017 5:21:24 PM 1: Installer [Verbose] - 0: Creating datastore
    9/28/2017 5:21:24 PM 1: Installer [Information] - 0: Primary datastore located at C:\Users\Dai Dao\AppData\Local\AmlInstaller\.datastore\amlworkbench-primary.json
    9/28/2017 5:21:24 PM 1: Installer [Information] - 0: Secondary datastore located at C:\Users\Dai Dao\AppData\Local\AmlInstaller\.datastore\amlworkbench-secondary.json
    9/28/2017 5:21:25 PM 1: Installer [Information] - 0: Using channel "amlworkbench"
    9/28/2017 5:21:25 PM 1: Installer [Information] - 0: Install Id is 239c794d-2ed5-4f5a-9d7f-b455e01dd505
    9/28/2017 5:21:25 PM 1: Installer [Verbose] - 0: Plan engine
    9/28/2017 5:21:25 PM 1: Installer [Verbose] - 0: Install data
    9/28/2017 5:21:25 PM 1: Installer [Information] - 0: Starting UI
    9/28/2017 5:21:25 PM 3: Installer [Verbose] - 0: Starting System.Func`1[System.Threading.Tasks.Task] from RunStartupTasks (C:\swarm\workspace\Installer-1.2\Installer.Windows\App.xaml.cs line 56)
    9/28/2017 5:21:27 PM 8: Installer [Verbose] - 0: Finished executing System.Func`1[System.Threading.Tasks.Task] in 0:00:01.8063639
    9/28/2017 5:21:27 PM 8: Installer [Verbose] - 0: Starting System.Action from RunStartupTasks (C:\swarm\workspace\Installer-1.2\Installer.Windows\App.xaml.cs line 57)
    9/28/2017 5:21:27 PM 8: Installer [Verbose] - 0: Finished executing System.Action in 0:00:00.0012377
    9/28/2017 5:21:37 PM 4: Installer [Information] - 0: AML Workbench: Install
    9/28/2017 5:21:37 PM 4: Installer [Information] - 0: 539819607 bytes to download
    9/28/2017 5:22:08 PM 20: Installer [Information] - 0: 
    Download Complete.
    9/28/2017 5:22:08 PM 20: Installer [Information] - 0: Download of miniconda3.windows took 00:00:00
    9/28/2017 5:22:08 PM 20: Installer [Information] - 0: Apply Component: miniconda3.windows
    9/28/2017 5:22:08 PM 22: Installer [Information] - 0: Begin extraction of C:\Users\Dai Dao\AppData\Local\Temp\AmlInstaller\miniconda3.windows-4.2.12.zip
    9/28/2017 5:22:31 PM 4: Installer [Information] - 0: Extraction of miniconda3.windows took 00:00:22.2286510
    9/28/2017 5:22:40 PM 6: Installer [Information] - 0: Application of miniconda3.windows took 00:00:09.8139839
    9/28/2017 5:22:44 PM 4: Installer [Information] - 0: 
    Download Complete.
    9/28/2017 5:22:44 PM 4: Installer [Information] - 0: Download of six.windows took 00:00:00
    9/28/2017 5:22:44 PM 4: Installer [Information] - 0: Apply Component: six.windows
    9/28/2017 5:22:44 PM 15: Installer [Information] - 0: Begin extraction of C:\Users\Dai Dao\AppData\Local\Temp\AmlInstaller\six.windows-1.11.0.zip
    9/28/2017 5:22:44 PM 15: Installer [Information] - 0: Extraction of six.windows took 00:00:00.0087255
    9/28/2017 5:22:50 PM 8: Installer [Information] - 0: Returned exit code 1
    9/28/2017 5:22:50 PM 8: Installer [Information] - 0: Output: [17:22:50] StandardError: Invalid requirement: 'C:\Users\Dai'
    [17:22:50] StandardError: It looks like a path. Does it exist ?
    [17:22:50] StandardError: You are using pip version 8.1.2, however version 9.0.1 is available.
    [17:22:50] StandardError: You should consider upgrading via the 'python -m pip install --upgrade pip' command.
    9/28/2017 5:22:50 PM 8: Installer [Error] - 0: Failed to rollback the action
    9/28/2017 5:22:50 PM 8: Installer [Information] - 0: Application of six.windows took 00:00:05.5952440
    9/28/2017 5:22:50 PM 8: Installer [Error] - 0: Error installing component: six.windows "Failed"
    9/28/2017 5:22:50 PM 8: Installer [Error] - 0: Install failed with Failed
    9/28/2017 5:22:50 PM 8: Installer [Information] - 0: Run Complete
    9/28/2017 5:22:52 PM 1: Installer [Information] - 0: Exiting installer with exit code: 2
    Thursday, September 28, 2017 10:23 PM
  • Looks like the error with the path, since I put my user name as a 2-letter word. Gotta change it to 1-word and see :). Thanks for pointing out the log
    Thursday, September 28, 2017 10:24 PM
  • this is a known bug. the installer fails if your username has a space in it since we install in your home directory c:\users\<username>. 

    this will be fixed in an update release. sorry about the inconvenience. 

    Friday, September 29, 2017 1:31 AM
    Moderator
  • Any workarounds while we wait for an update? Passing TARGETDIR or INSTALLDIR to the installer is ignored.

    I've got a class for which I have to install this but our company username naming convention is making it impossible. <argh>

    Wednesday, October 4, 2017 8:04 PM
  • Excuse me Microsoft, so how do we fix this <username with space> error...?

    • Edited by Kennedy1944 Sunday, October 8, 2017 1:05 PM
    Sunday, October 8, 2017 1:04 PM
  • @ Hai Ning,When shall we expect the release which has the fix for this issue?

    Anagha Bharadwaj

    Thursday, October 12, 2017 6:49 AM
  • Hi Ning,

    When can we expect the updated release? Is there any turn around for over coming this problem?

    Thanks

    Thursday, October 12, 2017 2:49 PM
  • We are targeting end of this month.
    Friday, October 13, 2017 2:57 AM
    Moderator
  • as a workaround, you can create a local user with a username that doesn't include a space, then log in as that user and install the app. this is not a great workaround, i know. sorry...
    Friday, October 13, 2017 2:59 AM
    Moderator
  • Oh, don't worry.
    As soon as you fix your username the installation is going to explode in your face on ca-certificates 2017.7.27 installation.

    I don't know where Microsoft is hiring their programmers and QA from, but I am certain that they need to seriously review their hiring processes since they are hitting 3rd world code quality.
    Trust me!
    I've been an MS developer since 1989 and I see the accelerating decline!
    What a shame. It could be a great company.

    Here is my error:

    *** ca-certificates 2017.7.27.1 ***
    11/26/2017 9:51:23 AM 10: Installer [Information] - 0: Downloading ca-certificates 2017.7.27.1
    11/26/2017 9:51:23 AM 11: Installer [Information] - 0: Download of ca-certificates.windows took 00:00:00.0179582
    11/26/2017 9:51:23 AM 11: Installer [Information] - 0: Extracting Component: ca-certificates.windows
    11/26/2017 9:51:23 AM 29: Installer [Information] - 0: Begin extraction of C:\Users\IvanF\AppData\Local\Temp\AmlInstaller\ca-certificates.windows-2017.7.27.1.zip
    11/26/2017 9:51:23 AM 29: Installer [Information] - 0: Extraction of ca-certificates.windows took 00:00:00.0086201
    11/26/2017 9:51:23 AM 29: Installer [Information] - 0: Apply component: ca-certificates.windows
    11/26/2017 9:51:23 AM 29: Installer [Information] - 0: Executing command: C:\Users\IvanF\AppData\Local\amlworkbench\Python\Scripts\conda.exe install --no-deps --offline --yes --force "C:\Users\IvanF\AppData\Local\Temp\AmlInstaller\ca-certificates.windows-2017.7.27.1\ca-certificates-2017.7.27.1-0.tar.bz2"
    11/26/2017 9:51:24 AM 11: Installer [Information] - 0: Returned exit code 1
    11/26/2017 9:51:24 AM 11: Installer [Information] - 0: Output: [09:51:24] StandardError: An unexpected error has occurred.
    [09:51:24] StandardError: Please consider posting the following information to the
    [09:51:24] StandardError: conda GitHub issue tracker at:
    [09:51:24] StandardError: 
    [09:51:24] StandardError:     https://github.com/conda/conda/issues
    [09:51:24] StandardError: 
    [09:51:24] StandardError: 
    [09:51:24] StandardError: 
    [09:51:24] StandardError: Current conda install:
    [09:51:24] StandardError: 
    [09:51:24] StandardError:                platform : win-64
    [09:51:24] StandardError:           conda version : 4.3.27
    [09:51:24] StandardError:        conda is private : False
    [09:51:24] StandardError:       conda-env version : 4.3.27
    [09:51:24] StandardError:     conda-build version : not installed
    [09:51:24] StandardError:          python version : 3.5.2.final.0
    [09:51:24] StandardError:        requests version : 2.11.1
    [09:51:24] StandardError:        root environment : C:\Users\IvanF\AppData\Local\amlworkbench\Python  (writable)
    [09:51:24] StandardError:     default environment : C:\Users\IvanF\AppData\Local\amlworkbench\Python
    [09:51:24] StandardError:        envs directories : C:\Users\IvanF\AppData\Local\amlworkbench\Python\envs
    [09:51:24] StandardError:                           C:\Users\IvanF\AppData\Local\conda\conda\envs
    [09:51:24] StandardError:                           C:\Users\IvanF\.conda\envs
    [09:51:24] StandardError:           package cache : C:\Users\IvanF\AppData\Local\amlworkbench\Python\pkgs
    [09:51:24] StandardError:                           C:\Users\IvanF\AppData\Local\conda\conda\pkgs
    [09:51:24] StandardError:            channel URLs : https://repo.continuum.io/pkgs/main/win-64  (offline)
    [09:51:24] StandardError:                           https://repo.continuum.io/pkgs/main/noarch  (offline)
    [09:51:24] StandardError:                           https://repo.continuum.io/pkgs/free/win-64  (offline)
    [09:51:24] StandardError:                           https://repo.continuum.io/pkgs/free/noarch  (offline)
    [09:51:24] StandardError:                           https://repo.continuum.io/pkgs/r/win-64  (offline)
    [09:51:24] StandardError:                           https://repo.continuum.io/pkgs/r/noarch  (offline)
    [09:51:24] StandardError:                           https://repo.continuum.io/pkgs/pro/win-64  (offline)
    [09:51:24] StandardError:                           https://repo.continuum.io/pkgs/pro/noarch  (offline)
    [09:51:24] StandardError:                           https://repo.continuum.io/pkgs/msys2/win-64  (offline)
    [09:51:24] StandardError:                           https://repo.continuum.io/pkgs/msys2/noarch  (offline)
    [09:51:24] StandardError:                           https://conda.anaconda.org/pypi/win-64  (offline)
    [09:51:24] StandardError:                           https://conda.anaconda.org/pypi/noarch  (offline)
    [09:51:24] StandardError:             config file : C:\Users\IvanF\.condarc
    [09:51:24] StandardError:              netrc file : None
    [09:51:24] StandardError:            offline mode : True
    [09:51:24] StandardError:              user-agent : conda/4.3.27 requests/2.11.1 CPython/3.5.2 Windows/10 Windows/10.0.16299    
    [09:51:24] StandardError:           administrator : False
    [09:51:24] StandardError: 
    [09:51:24] StandardError: `$ C:\Users\IvanF\AppData\Local\amlworkbench\Python\Scripts\conda install --no-deps --offline --yes --force C:\Users\IvanF\AppData\Local\Temp\AmlInstaller\ca-certificates.windows-2017.7.27.1\ca-certificates-2017.7.27.1-0.tar.bz2`
    [09:51:24] StandardError: 
    [09:51:24] StandardError: 
    [09:51:24] StandardError: 
    [09:51:24] StandardError: 
    [09:51:24] StandardError:     Traceback (most recent call last):
    [09:51:24] StandardError:       File "C:\Users\IvanF\AppData\Local\amlworkbench\Python\lib\site-packages\conda\exceptions.py", line 640, in conda_exception_handler
    [09:51:24] StandardError:         return_value = func(*args, **kwargs)
    [09:51:24] StandardError:       File "C:\Users\IvanF\AppData\Local\amlworkbench\Python\lib\site-packages\conda\cli\main.py", line 140, in _main
    [09:51:24] StandardError:         exit_code = args.func(args, p)
    [09:51:24] StandardError:       File "C:\Users\IvanF\AppData\Local\amlworkbench\Python\lib\site-packages\conda\cli\main_install.py", line 80, in execute
    [09:51:24] StandardError:         install(args, parser, 'install')
    [09:51:24] StandardError:       File "C:\Users\IvanF\AppData\Local\amlworkbench\Python\lib\site-packages\conda\cli\install.py", line 210, in install
    [09:51:24] StandardError:         explicit(args_packages, prefix, verbose=not context.quiet)
    [09:51:24] StandardError:       File "C:\Users\IvanF\AppData\Local\amlworkbench\Python\lib\site-packages\conda\misc.py", line 100, in explicit
    [09:51:24] StandardError:         link_names = {index[d]['name'] for d in link_dists}
    [09:51:24] StandardError:       File "C:\Users\IvanF\AppData\Local\amlworkbench\Python\lib\site-packages\conda\misc.py", line 100, in <setcomp>
    [09:51:24] StandardError:         link_names = {index[d]['name'] for d in link_dists}
    [09:51:24] StandardError:     KeyError: Dist(_Dist__initd=True, channel='<unknown>', dist_name='ca-certificates-2017.7.27.1-0', name='ca-certificates', version='2017.7.27.1', build_string='0', build_number=0, with_features_depends=None, base_url='file:///C:/Users/IvanF/AppData/Local/Temp/AmlInstaller/ca-certificates.windows-2017.7.27.1', platform=None)
    [09:51:24] StandardError: 





    • Edited by TeleCuris Sunday, November 26, 2017 3:15 PM
    Sunday, November 26, 2017 3:11 PM