"help and support" not working

Question

this is what I get when I open help: (on vista RC2)

"Internet explorer cannot download /from help..."

Internet working well and is enabled. How to fix it?

 

 

Answer 1

http://www.thevista.ru/datas/users/50764-help.rar

Such thing happens when the default application assigned for .xml files is replaced with another. This patch will restore default values in your registry. Enjoy!

Answer 2

Excellent, thanks. Solved my problem fine.

Mike

Answer 3

Brilliant, thanks KA-50Hokum.

I can only assume that Dreamweaver did this, but your solution worked on my OEM Vista Ultimate.

Answer 4

Perfect - thanks!

It works fine now on  OEM Vista HomePremium!

I also have dreamweaver, and had the same problem - and have been franticly trying to find a solution, with most answers being to re-install, which i didnt really want to do!

Thanks again KA-50Hokum!

Pete

 

Answer 5

Works a treat with Vista Business. I guess it must be Dreamweaver. C'mon Adobe, get it together. Dreamweaver is a nightmare on Vista!

Answer 6

Thanks for that file, i also use dreamweaver, and this messed me about for hours.

all happy now, i can access my Speech Refference Card

 

Answer 7

I can only assume that Dreamweaver did this, but your solution worked on my OEM Vista Ultimate.

Answer 8

I read your thread and noticed your using Dreamweaver too. Are your usernames and passwords disapearing even when "save" is checked off? Makes working very difficult, not to mention the storing of all those passwords.

 

[e-mail]

Answer 9

Yeah, that's a common problem with 8.0.2. All we can do is to wait for Adobe patch. It really doesn't save FTP parameters under Vista-s.

Answer 10

 

solved!!!!!!

 

ADOBE has a DW8 patch 8.02 which fixes several issues. Even installs if you skipped the 8.01 patch.

Fixed the login issue immediately.

 

Now my only issue is the fingerprint reader in Vista on my D820. Cant install Embassy Trusted suite. Seems blocked. or prohibited by some other installation?

 

Answer 11

I have 8.0.2 installed, but the password problem remains. May be that's because I have Russian version of Vista...

Answer 12

Can only say thank you as well, and well done KA-50Hokum.

Unbelievable that a 3rd part program such as Dreamweaver could produce such an effect and then not be a glitch explained on Microsoft's or Adobe's websites. 2 days of researching finally brought me to this forum and the problem was instantly solved.  Although your text file was unintelligible to me as a English speaking person.

 

 

 

Answer 13

Sorry for that. The instructions are simple - add info to register by clicking on file, and if UAC is on say YES to him.

Answer 14

Dreamweaver has to be the common thread here.

I see that everyone that had this problem also has Dreamweaver. Myself included.

This patch works Great though used it on Vista Ultimate. Fixed the help system perfectly.

Answer 15

Thanks! This solved a few issues i had with help center!

Answer 16

Hi, I need your help. I have Windows Vista Ultimate and you are correct about the Dreamweaver application. I have no problem with any other software that I have installed but DW. But I'm having a hard time bringing up the link that was placed earlier on the forum. I click it and I get " Internet Explorer cannot display the webpage ". I have enabled cookies and evrything else I could think of but it still displayes the same message. Am I suppose to go to another lik of some sort. Thanks for your help. This is the link that I'm clicking on:

http://www.thevista.ru/datas/users/50764-help.rar

 

 

 

 

 

 

Answer 17

It works, try to use download manager or so.

Answer 18

Thank you! Patch worked great on Windows Vista x64, Help and Support is now working..

Answer 19

Many thanks!!!!!!

Fixed the problem.

Guess it is Dreamweaver.  However, I would have been prepared to go without "Help and Support" rather than Dreamweaver..

Answer 20

Rg040 wrote:

Hi, I need your help. I have Windows Vista Ultimate and you are correct about the Dreamweaver application. I have no problem with any other software that I have installed but DW. But I'm having a hard time bringing up the link that was placed earlier on the forum. I click it and I get " Internet Explorer cannot display the webpage ". I have enabled cookies and evrything else I could think of but it still displayes the same message. Am I suppose to go to another lik of some sort. Thanks for your help. This is the link that I'm clicking on:   http://www.thevista.ru/datas/users/50764-help.rar

I am not a very nice person, I clicked on the link with ..
Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9a3) Gecko/20070322 GranParadiso/3.0a3
and it asked if I wanted to open it (with WinRAR) or save it ti disk.  Also Vista will not handle .rar (zip) files, so have you something to open the file?

Give me a break!!!  When I click on 'open in new tab' in Vista IE7 it usually opens a new instance of the application.  Pisses me off.

Answer 21

What I am getting is:

 

"Microsoft Visual C++ Detected help and Support - Runtime Error! Program C:\Windows\Helppane.exe - This Application has requested the Runtime to terminate it in an unsual way. pls contact the application's support team."

 

I have to try yet to see if this gets fixed.

Answer 22

can you explain how to get this patch to work please. I am not very good with computers. WHen i click on it it says it cant find the program to open it on?

Answer 23

i cant run a .rar file in vista so how do install this file. PLZ help me

Answer 24

To open .rar archives you should use WinRar program from www.rarlab.com

 

Answer 25

sorry, but i am also having the same problem. please, where do i extract the file to?

Answer 26

Hi

I see that this the solution but I do not know what to do with it. I would be grateful if you could tell or direct me to where I can get this info.

 

I also noticed That Dreamweaver is the cause. I will stop shout at MS.

 

Thanks

 

Answer 27

Unpack the file anywhere you want, then just run it.

Answer 28

um..what do I do with a .rar?

Answer 29

 My help and support works but there are no images. take a look. I have Norton internet security, could it be blocking the images.

 

 

 

Answer 30

Hi

 

Does anyone have the file that was once accessible from http://www.thevista.ru/datas/users/50764-help.rar ?

For some unknown reason it isn't any longer accessible and it seems to be the only sure fix for the error, "Internet Explorer cannot download / from help" and there aren't any other posts that I have found that even address the problem.

 

It figures that the one resolution has been pulled and there aren't any other recommendations for this. If someone has the file and wouldn't mind e-mailing it to me plz let me know.

 

Thx

 

Answer 31

More like Vista is not compatible with Dreamweaver....

Only had problems with vista...

Just did a disk clean up and it took out hibernation, had use cmd console to rectify problem... ?

Answer 32

Thanks much!

Answer 33

Ok this fixed the help problem. But now it has fucked up my Word 2007 installation. When I start it it complains about that the program associated with the chosen template cannot be started.

Answer 34

 

There is a new windows vista driver for the fingerprint reader..

 

http://www.microsoft.com/hardware/mouseandkeyboard/Download.mspx

Answer 35

 

Thanks it worked great everything fine now

Answer 36

Worked like a Charm!

 

Thanks

Answer 37

when i try to download the link, winrar says something about the file being corrupt.

am i using he right progam or what is wrong?

Answer 38

For the error with help and support not working with the error that Internet Explorer cannot download form the file / Help all you have to do is to re register the msxml3.dll file to do this open command prompt as an administator and type in regsvr32 msxml3.dll

 

Answer 39

Nice work, many thanks, I will get the hang of this Vista O/S one day....

Answer 40

THANK YOU THANK YOU THANK YOU!!!  I spent HOURS working with HP tech people trying to fix the problem and NOTHING worked.  I happened to search for the error in a search engine (should have done that first) and found this forum.  it fixed the problem INSTANTLY!!!!  THANK YOU!!!

 

Answer 41

So pleased I found this forum and the patch. Well done! I also had no idea that Dreamwer could be the cause of this problem. Thank you

Answer 42

Thank you sooooo much!!  I was a little wary of trying this solution since this post is from 2006 and it is now 2008, but it worked a treat!!  Thanks again!!

Answer 43

hey..can u help me out wid one thing..whenever i open windows help n support it opens with a msg that..

 

Help Topic Not Found

This content under construction

We were unable to retrieve the requested topic.

 

what should i do??

i tried everything..installing it again also..using system restore..

i hav windows vista home premium..

plz..help me out..

Answer 44

Waaooow it works in one short. Just 10sec solution. Great. Many Thanks.

Answer 45

Well, this patch doesn't work for me. I still get the same error, and I have never had Dreamweaver on this machine.
Any other ideas?