Random Vista crashes
- OK, I'm pissed now.
The following is a brief history of my experience with Windows Vista.
1. 6 months ago I set up a dual boot start up on my system between XP Home, and Vista Beta 2. I installed a 2nd. hard drive for Vista, since I didn't want to screw up my system. Beta 2 looked nice, but was very bloated, and a bit unstable. I would get the "Black screen on death" now and then saying I had a USB driver causing the problem.
2. 3 Months ago I installed Windows Vista RC1 over the Beta 2 version. It was more unstable. Actually, it was hardly useable due to the frequent random crashes. For this version, it was just a black screen - then shutdown. It would always happen when either playing a simple game like hearts, or opening a file in Media player.
3. Yesterday, like an idiot, I installed Vista Home Basic over RC1. It is far less bloated, does not take up a lot of space, and therefore, would appear to be more stable.
WRONG! Lucky for me I still kept the dual boot system, and have the good old XP to fall back on. Even the Home Basic version, for no apparent reason - Black Screen - Restart!
WHY THE HELL IS THIS! I did everything right. My Dell Dimension passed all the pre Vista tests.
Does anyone, or everyone, out there have the same issues with Vista? If so, what am I missing, other than the fact that I'm a stupid *** trying to get an overpriced operating system to work as good as a Mac!
All Replies
- I know this won't make you feel any better, but I just built a brand-new machine, loaded Windows Home Premium (OEM) and am experiencing the exact same random crashes that you describe. No video output, then shut-down. At least you're not alone. I'm getting ready to punt, and go back to XP.
Hello Kurt
Aftr doing a lot of research, I'm comming to 2 conclusions. The first one is that Microsoft is covering this one up. I'm sure a lot of people are having this same problem. The second is that during the install, or during Windows update, Direct X is somehow screwing up the registry. (I'm glad I have that dual boot system - XP is quite stable. I can't remember the last time it crashed)
My next attempt to fix this problem, is to search for a good, and free, (I'm not spending any more money on this problem), registry cleaner. If you know of one, please let me know. I did find this:
I'm going to try it this weekend.
Thanks for letting me know I'm not alone.
- I'm having the exact same problem. First I loaded the 64-bit version of Vista Ultimate. Randomly crashed over and over before and after installing all updates. Gave up and tried the 32-bit version thinking that since my XP Pro 32-bit install ran solid on this system for so long that might be the issue. Well the 32-bit version of Vista Ultimate is doing the exact same thing. Just doing basic web browsing and downloads the darn thing goes down just like you are experiencing. Booo! Booo!
- I found the solution to my problem. I changed the power settings from the default "Balanced" plan to the "High Performance" option which minimized the use of power management. I have not had 1 crash since.
d1rk
I took your advice, and changed the power settings to "High Performance" To test for a crash, I opened the HEARTS card game and started playing. The computer crashed about 1/2 way through the game. At least on my machine, it did not solve the problem. Nothing seems to stop this damn crashing! Any more ideas. I also adjusted the performance settings, removing all the VISTA "bells and whistles", to ease up on the system resources. This still did not solve this damn crashing problem.
This seems to be the problem, but the fix cannot be made, since the fix cannot be written to the registry. Do I need a different video card?
http://support.microsoft.com/?kbid=293078
I have the Same problem, only difference.... it happend on XP too.. just started about 2 months ago.. maybe u can help me. heres my Report::
Product
WindowsProblem
Shut down unexpectedlyDate
3/6/2007 9:54 PMStatus
Report SentProblem signature
Problem Event Name: BlueScreen
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 1033Files that help describe the problem (some files may no longer be available)
Mini030607-01.dmp
sysdata.xml
Version.txtExtra information about the problem
BCCode: a
BCP1: 0000001B
BCP2: 00000002
BCP3: 00000001
BCP4: 81FA4E79
OS Version: 6_0_6000
Service Pack: 0_0
Product: 768_1
Server information: aae35466-d242-45c0-85ec-73094cbb0f68- After viewing the following site:
http://support.microsoft.com/?kbid=293078
I realized it was the video card drivers at fault. (AMD RADEON 9800) I then uninstalled the drivers. At that point, the system never crashed again. I was able to load, and run, all my applications. Of course the video refresh rate went to hell without the drivers. But NO MORE CRASHES.
I do know now for a fact, that this problem is a video card / driver issue.
My next step this weekend, will be to install new drivers, that AMD claims will work with VISTA. - I know this doesn't help, but I am experiencing the same problem with Vista randomly rebooting. I have a custom built machine running Vista Ultimate 64bit. I too can have the machine just sitting idle, and then it decides to reboot, but this "feature" seems to occur more frequent when I perform anything graphically intensive.
I have a nVidia 7600GT (Galaxy I think) and I have installed the latest drivers from nVidia for it (100.65).
I tried to follow the up link's work-around, but could not as it was intended for XP? Would this solve the problem in Vista? Also, I do not receive an error message, the PC just randonly reboots! - si77
I finally solved the problem, and now Vista is very stable. My computer is a DELL DIMENSION 4300, (1200 MHz with 1 Gig of RAM). In preparation for VISTA, about 6 months ago I installed an ATI RADEON PRO 9800 video card, (128 Meg). It worked great with XP. VISTA would always crash when doing anything graphically intensive, and sometimes while doing nothing. A week ago, with the computer in the safe mode, I downloaded the latest VISTA drivers for the video card. I thought that was the answer to my problems.
WRONG AGAIN. No change to the problem.
In desperation, I removed the ATI card, and reinstalled the old original video card that came with the computer. PROBLEM SOLVED!
No more crashes, the system is entirely stable. To be sure, I ran multiple applications, video, graphics, downloading and installing large apps., I tried to make it crash, and it wouldn't.
My only issue now is, since the old video card is only 16 Meg, I have to reduce the size of the windows used for video, in order to have an image with good resolution. At least I have a usable, and very stable computer.
Why will a card that works great with XP, cause VISTA to crash? Is it a timing issue? Is a 1200 MHz machine too slow for the ATI card when running in VISTA and fine when running in XP?
I do want to install a better video card, but I don't know which one I should get. Any ideas? All I do know, is I don't want to go through that crashing *** again. - Well would you believe your luck!
As I was reading your post for a second time, my PC reliably rebooted 3 times in succession.
However, before this madness, I was advised to turn off the option of 'automatic rebooting', consequently giving the return of the dreaded BSOD, but at least it contained some information about the cause. In the modern day of technology, I took a quick snap with my phone, and have uploaded them for all to see:
www.SwellDesigns.co.uk/img/BSOD/13-03-07_1846.jpg
www.SwellDesigns.co.uk/img/BSOD/13-03-07_1850.jpg
www.SwellDesigns.co.uk/img/BSOD/13-03-07_1853.jpg
I've looked up the errors, and there seems to be a whole host of reasons, but I'm still of the opinion that is is graphic related. However I am stubborn and refuse to downgrade my new card just because Vista can't handle it, as XP ran with it no problem.
I'm sorry that I can't comment on the compatibility of your PC with your new card, nor can I recommend a card.
I will report back if I find an alternative solution. I looked at your error messages. Although they don't exactly match the ones in this:
http://support.microsoft.com/Default.aspx?kbid=293078
I think that is because the above article refers to XP, and not Vista, but I'm not sure about that. The one thing I am sure of, is that it is a combination of motherboard and video card, that XP has no problem with, but VISTA can't reliably work with.
Prove it to yourself, and temporially put in a downgraded cheap card, (If you have one).
I too, will not live with the downgrade that I installed forever, but for now it's ok, until I find out what card I can use with the motherboard I have, that will be VISTA friendly. I NEVER GIVE UP!
- I found something else that might be a clue to this damn problem, but I'm not quite sure how to do it.
The following was listed on another forum:I had a similar problem when I was trying to install Vista using a Radeon X1600. The solution that I worked out with Microsoft was to go into BIOS and change the AGP Apature Size to the amount of memory on my video card, if your BIOS doesn't go up that high, change the setting to the highest available. Most BIOS defaults is at 64mb, which for some reason doesn't work or play well in Vista. I hope this helps. Thanks, I'll try that.
I tried to install nVidia latest Beta drivers for the GSU (101.45), but my PC keeps crashing at exactly the same place every time!
I also tried to install nVidia's nForceware drivers (I have nVidia MB), but the BSOD appeared even when automatic reboot was switched on, so I rolled back, through a restore point.
And then I read your post again, my G. card is PCI-E, not AGP.
I did read on another forum that somebody reduced the voltage on their CPU, but I'm not going to pursue that avenue as 1), I think it's a red herring!, and 2) I'm not confident enough.
I agree that this is a G. card issue and certianly hardware related. After a recent Vista update, Vista commonly reports a Graphics Card issue about "Thread Exception". I can't remember exactly, I'm at work.
Think I may upgrade the MB rather then downgrading the G. card though, but that is a last resort.
I'm not downgrading either. I reinstalled the ATI RADEON video card. Still works great in XP. I increased the AGP video memory in my bios from 128 to 256 MEG. I thought that was it. DAMN! Vista still crashes! XP still works great. XP does not crash. I won't downgrade my video card again!
WHAT IS THE PROBLEM? I will not give up!
I am doing everything right!
Don't screw with the voltages on your motherboard. That is only looking for more problems. Here is my suggestion before you go to the trouble of replacing the motherboard. Go to STAPLES, and pick up a PNY TECHNOLOGIES Graphics Card, (GeForce FX 5200) It comes in both AGP and PCI formats. It worked for me. Now there are no more crashes with the benefit of a great video card.
I hope this helps. My problem is now solved.
Well Lloyd, your not alone.
I recieve the same problems...random crashes, and more frequently while playing games that use more graphics.
Except, my computer can't create a backup...can't install the game or anything after i full factory recovered it...It just says THERE WAS AN ERROR READING THE FILES, OR INSTALLING THE FILES...and it says different error locations everytime.
Do i need a new hardrive or just somehow find a way to install the game again?
It was WoW and during gameplay i was kicked off to install a new patch, but during that i recieved an error message and had to repair. That didn't work so I had to reinstall it, but thats when the random crashing began, and has never stopped, no matter what I have done, and I think it has screwed up my hard drive.AND I CANT INSTALL THE GAME.
Any Suggestions?
( I have an ATI radeon Xpress 200 grahics card)
- Hi Mike
My suggestion would be the following:
Don't even bother trying to reinstall the game for now. Your real problem at this point is trying to determine the cause of the random crashes.
I assume that the computer was originally running XP, and there were no problems. Then, after an upgrade to VISTA, the random crashing began, probably slowly at first, and then more frequently over time.
In my experience, VISTA is very fussy as to which video card it likes to work with. (XP works great with any card) You need to verify that the video card is the problem. Put in a lower grade card if you have one, 16 or 32 meg). Don't worry about the graphics at this point. (This is what I did to prove the video card was the problem) Run it through its paces, with video and graphics. If it doesn't crash, you know the problem. Get a new card like the one I described in my previous post. (Make sure the box says Windows Vista Ready)
If it still crashes, your problem may be different than mine was. Yes I am in the same boat as all of you. The AMAZING WOW!! Should be Amazing POS. Anyways built a new system, 8800, Raid 0+1, Crosshair AMD5200+, 4GB of Ram. I am thinking of Class Action Suite against microsoft!!!! Anyone want to join?? tostevechandler@hotmail.com.
One cool thing!!! I didnt have to take resposibilty for installing non-compatible drivers... Vista took care of that for me. I want to SUE!!!! For selling me a Lemon Software suite!!
Boraboy
I purchased a new HP laptop from Best Buys with VISTA Home Premium pre-installed on a dv9208nr model.
Recently, the "BLUE SCREEN OF DEATH" appeared. This has only happened while trying to run the game
"EVIDENCE: The Last Ritual" which is "The Aventure Company" game. It is compatble with WIN XP. It isn't new enough to have been VISTA approved. However, I did change the EXEs file properties to 'XP SP2 compatability and to be ran with Sytem Administrator permissions. I have other software from my old XP SP2 system that operates fine with these properties selected in VISTA.
I'm not abig game player but I do like the mystery/crime soving games like CSI, MYST and this recent purchase.
I've been searching the web for some answers to this crash problem. I checked Microsoft for updates, ran the update wizard that checks my Vista OS. It said I'm all up to date. HP has a updating wizard also using a Direct X applet which I downloaded and installed. I ran this update app. . Again, Hp says all driversare OK and up to date.
My next step was to go to the individual device manufacturer webpages. I started NVIDIA's website after getting all the chipset
and driver version info from Vista's System Configuration app. in the Administrative tools Menu.
NVIDIA had it's own Direct X wizard to chaeck out the video chipset or card bein used on the connected machine. My HP uses the NVIDIA GeForce Go 6150 . All rivers detected were up to date. This wizard also checked the following items in the system, checking to see their compatability with VISTA requirement for maximum performance. The results were very surprising.
NVIDIA checks CPU type, CPU Speed, System RAM, Video card/ Chipset + it's available RAM, Video driver version, Sound card, Snd Card driver version, free disk space, Hard disk capacity and DVD drive type. It will inform you in a Pss or Fail listing the final test results and what changes need to be made to your system in order to bring it up to the maximum VISTA OS performance.
To my surprise, four problems were found that are bring my new HP DV9200nr's VISTA performance down to a MINUMUM operating environment.
1) the CPU recommends a Pentium 4/ Athlon FX or better.
I have a AMD Turion 64/x2 Mobile Technologies TL-50
2) Recommended speed is 3.4Ghz
I have 1.61 GHZ dual processor rated at 3.13 Ghz
3) Recommended System RAM is 2GB
I have 1GB RAM
4) Recommended Video RAM (REQUIRED) is 256MB
I have 64 MB.
These results place my new HP laptop, by the way this is one of HP's higher-end systems, functioning
at MINIMUM performance with Window's VISTA.
For some reason I feel like I have been misled. Between Best Buy's Geek Squad, Microsoft's Window's Vista marketing and Hewlitt Packard's sales. I blindly purchased a minimally functioning system.
I don't think I can upgrade the 'VIDEO RAM' without purchasing a new laptop. The CPU speed and performace issues should have been reevaluated by HP and improved before marketing this machine. Also, HP should have used a more robust video chpset or card. NVIDIA recommended Nvidia GeForce 7800 or better. Why couldn't HP have found this information, when it only had taken me a few hours of my time?
The only recommended improvement I can make is increase tjhe systemram from 1GB to 2GB which is about another $125.00.
- You got screwed by HP. (I always go for DELL. At least with DELL, you know what you're getting.
Here is my suggestion. Press F2 during startup. Scroll down to video, or AGP memory. See if you can increase the video memory from 64 to 256 Meg.
(If you are limited to 64 Meg there, the computer is not VISTA ready)
All the other specs in the system should be fine with VISTA.
A rule of thumb is: Have the system set up with at least as much video memory as the video card has, otherwise, a graphically intensive application could crash the system.
The question is: HOW COULD HP PUT A VIDEO CARD WITH 256 Meg of RAM, (That is assumed), INTO A SYSTEM WITH 64 Meg of VIDEO RAM? I looked more closely at the information from the system configuration applications and system error trouble logs.
I, also, took your advice and recheck my system configuration settings. HP uses< F8> to access the PROM settings.
I didn't notice it before; there was, on the second page of settings, a choice to change the Video RAM. The choices where 32MB, 64MB(default)and 128MB. Of course I set it to 128MB and rebooted.
I found the link to The Adventure Company's game "EVIDENCE: The Last Ritual". There was some info regarding system hangs.
The compatability should be set to Windows98/ME, which I changed from Win XP SP2.
I'm running DirectX 10. The games website recommended changing the soundcard acceleration to BASIC ACCELRATION. However, DirectX 10 only provides chipset configuration information with no way to change any settings.
An interesting piece of information DXIAG.EXE brought out was the "Approx. Total Memory" the Geforce Go 6150 chipset has is 313 MB. I didn't check this info when the PROM setting was set to 64MB. It seems this video card information has different values depending upon the diagnostic you chose to run. So the information can be misleading.
I found the NVIDIA adapter 3D settings which can be configured for each game or application. I added the game that crashed VISTA.
I cloned the settings from the "Company of Heros" game and used them for the EVIDENCE game.
After I rebooted and loaded the game, I had no problems with it running. However, when I shutdown the system the final display of the "Shutting Down" screen became corrupted, as if it lost it's vertical sych. This was momentary and repeatable. The laptop did shutdown with no indications of any other problems. If this is the only remaining remnant of the crash problem, I can live with it!
I believe the fault is with BEST BUYS, where I purchased this machine.
I'm handicapped and just spent a few days in the hospital before my birthday. My wife was with me when I made the purchase. Because, I can't drive anymore. I guess, when the salesperson saw me limping into the store with a cane, he saw a big fish!
After my purchase, a couple days of running the laptop, I had the feeling I was taken. One of "THE GEEK SQUAD" had convinced me I needed to spend an added $129.99 for Best Buys' VISTA setup service and system checkout, which included installing Trend's "AntiVirus 2007" an Webroot's "Spy Sweeper". Plus, for them to produce a couple of system restore CDs. The GEEK told me there wasn't any way to make system restore disk anymore, that Windows Vista got rid of this feature. Like an idiot I bought it hook, line and sinker. Not to mention, after dealing with this crash problem Vista wasn't configured to run Vista properly. A job I paid the "GEEK SQUAD" to perform.
BEST BUY caught me at a weak moment! BUYER BEWARE!
Thanks for your input it was helpful!
Maybe, this feedback might be of use to anyone with similar problems...
Glitch
- That sucks that you can't change the DIRECT X settings. I ran into that same problem.
At least it seems you're out of the woods now. As I've learned over the past few months, the video card, how it is set up, and how much video memory you have, has a lot to do with how stable VISTA runs.
A video card that runs perfect on XP, can have major problems on VISTA. Lloyd,
From "INFOPACKETS windows newsletter" an article that touches the heart of the matter of VISTA crashes.
The blame seems to be falling on MicroSoft.
But, I think the real problem lies with the PC systems manufacturers and their marketing.
Down the whole chain of PC/laptop marketing there seems to have been a rush to put
their machines in the real-world users' hands before engineering had completed it's task
of benchmarking the minimal requirements, that all manufacturers should adhere to, in order
to deliver a stable machine to the end-user.
Again, it's the same practice that the end-user has dealt with for years. Systems are put on
the market before they are fully developed. The manufacturers race to beat the competition to
be the first to deploy their wares. The customer is left with the final expense of troubleshooting
these under-developed systems. The manufacturers cull the customers feedback about their
machine fixes. This information is turned around into systems version updates sent out to all
the users before the ....preverbal cow dung hits the fan!
Because developement happens so quickly in the computer market, there is not enough time to
think if this type of marketing is ethically legal. The courts don't have enough technically knowledgable
lawyers or judges to understand the computer/telecommunications industry.
So, the technically trained end-users have to stand in the crowd when
the Emperor passes by. The on-lookers start shouting, "He doesn't have any close on!" ;
and wake the rest of us to the fact that we are being cleverly duped.
Glitch
P.S. My laptop crash seems to have caused me to dump my buffer, also.....
I seem to be having the similar problems as all of you. However, I seem to be having some more too. I am having Windows Explorer stop responding even more that Vista freezing up. It seems about half the time I try to get on the Internet Explorer stops responding and I have to close the program and restart Explorer. Evertime I close Exploere by clicking the X to close the program I get messages Explorer stops Responding.
Does anyone have any clues?
- I too have the same problem with random crashes ever since I've purchased my new graphics card which is the ATI Radeon X1600 XT AGP edition. I've read the thread it appears that both the manufacturer and Microsoft will not fess up to the mess. I'm thinkin of taking this card back for an Nvidia card.
In reviewing all the comments concerning video cards and crashes, I would buy a video card that has the most RAM I could afford.
Addressing Explorer crashes, I have experienced an unusual amount of intermittant Explorer restarts and a couple hangs because of Explorer faults.
I shopped around for more system RAM and was able to find two(2) 1GB PC5300 667Mhz SODIMMS
with lifetime warrenties for $125.00 for both and shipping was free. Compared to $189.00 for HP brand 1Gb cards, I couldn't resist. I've installed the SODIMMs. No memory hiccups have happened and multipass diagnostics ran clean.
At the moment, I have a home network configure with two laptops, a couple printers accessing DSL through a D-LINK router. Low and behold, somehow, when configuring the network, I managed to mess up routing tables. When I was diagnosing the problem, configuring the laptop with XP SP2 the BLUE SCREEN reared it's ugly face on the HP laptop. I was running Network Management software called Network Magic Version 2 on both machines. This network GUI is supposedly VISTA approved, as well as, XP compatible.
Reviewing the errors generated from the minidump, the network interface card for the hardwire(ethernet) network (...which I disabled, because I'm configuring a wireless only LAN) kicked off the system hang.
This says to me that something maybe on the kernal level is not hooked in right.
There are other VISTA development changes that are coming into play here that I'm sure I'm not aware just yet.
I did spring for QUE's
USING WINDOWS VISTA :The only Windows VISTA Book You Need.
...and I hope so at $59.95 a pop. But, I see an O'Reilly's Network Hackers publication in my future too...
I would be interested in a survey of the percentage of problems and failures occuring with different microproccesor controlled systems running the VISTA OS. (ie. AMD vs. Intel)
Another point of interest is MS is going to pull the plug on support for XP. So, get your VISTA hats ready!
I think I can get a pretty good bonfire going with all my XP documentation. I see some Commadore 64 pubs I can add also!
Maybe, I'll save the Commadore stuff for backup to the MS VISTA systems.
Retro Systems: Quasi Redundancy for VISTA OS
sounds like a bestseller!
Hope, I didn't wonder to far off the thread!
Glitch
- I don't think MICROSOFT is pulling the plug on support for XP anytime soon however, they are pulling the plug on new systems shipped with the OEM version of XP. I think I read that it will start taking place in about 2 months. After that, new computers will all be shipped with VISTA.
OOPS!
Sorry for the misinformation, concerning MS dropping support for XP. I had no intentions of misleading anyone. I was up early when I heard a news byte from the TV while I wass distracted with getting the HP up and running.
I guess it is a first step of transitioning to VISTA OS.
I've enjoyed learning the new OS. If It wasn't for the hardware trials and user software incompatability , this would be a great experience.
The longer I run my new laptop, all the error logs and minidump info are confirming that the NVIDIA chipset isn't powerful enough for the Home Premium version of VISTA. I guess I'll make a phone call to HP tech-support ...
Glitch
it crashes when I plug IN a usb device (that does work w/vista)
It crashes when i UN plub the usb device.
it crashes when i put in a DVD movie.
it crashes when i REMOVE a DVD movie
it crashes when i plug IN the speakers
it crashes when i UN plug the speakers
it crashes when i start UP a program
it crashes when i do a windows update
it crashes when i UN do a windows update
Brand new vista premium on a brand NEW Dell XPS 410 - TOP of the line.
yes - it is NOT all the time - but a majority of the time.
ridiculous - when is service pack 2 coming out?
have a good day!
iowa
Due to the problems I had with my DELL Dimension, after upgrading to VISTA, I bought a DELL XPS-410 also, with VISTA HOME PREMIUM. I have had none of the problems you describe. It has never crashed. Since this is a new machine, I suggest you contact DELL for a replacement.
(USB ports can be pluged in and unpluged "hot", but I don't recommend doing that with speakers)
Have you done any modifications to the machine? I myself am not a big fan of DELL, but, unless you have the time to build your own machine, I think it's about the best choice out there for the price. My gripe is the preloaded software they push with a new machine.
Contact DELL. You should be able to get free in home service. It's a new machine.
Iowa,
I'd have to agree ... take it back to DELL nd tell them to fix it up! It their obligation if it's brand new
There are alot of problems with initial installs of VISTA from the manufacturers. PCWorld, PCMAG and many ENEWS
articles mention problems abound in the OEM sector implimenting VISTA. I'm sure in light of the bad pubs they have
been getting they would be more than happy to resolve any issues your having with your VISTA system!
GOODLUCK!
-----------------------------------------------------------------------------------------------------------------
I received the SODIMMS I ordered and installed them. This brings my HP up with 2Gbs of RAM.
I have been running with it for a few days now and have noticed fewer crashes while
running IE browser and other third party non-VISTA type apps Of course this doesn't fix anything!
I did contact HP tech support about my BLUE SCREEN crashes.
They recommended to reinstall the POWER MANAGEMENT DRIVERS and upgrade the CHIPSET DRIVERS.
Stated, also, was that if these fixes do not resolve the issues to reinstall WINDOWS VISTA.
Fortunately, I purchased disk imaging and back-up software.
GLITCH
- I bought 2 computers about 2 months ago. One desktop and one laptop. They have both have had random crashed, blue screen of death, etc. Vista reminds me of windows 98. Always crashing, trys to reload the o.s. , can't find drivers on a random basis, etc. I do not recommend it.
- I as you have been running various Vista systems since Beta came out. Im sure that you have looked at your Vista system files. Anything there pointing to hardware issues or software? Sounds like you have a hardware issue. Im guessing this because of the screen blanking out, as you mentioned. If XP is running also on your platform and has no issues - it is a compatibility issue. I have a DELL 710 maxed to the gills with hardware and software. I must say I do not have any issues at all. I am currently running VISTA Ultimate. I upgraded for XP Home to XP professional to Vista Premium and lastly, VISTA Ultimate. I have had no issues at all with anything. Of course, before each upgrade I did my homework on known issues and compatibility. I would try loading VISTA without the dual boot config. Give it a try. Perhaps it will work. Good luck and don't get so angry. Its only a machine -- and machines are stupid....
Glad to know that i am not the only guy who is REALLY PISSED !! i spen my hard earned money to buy a laptop and this is what we get.. SUDDEN DEATH..Vista crashes left and right for me...reminds me of good ol days of windows 97 when i used to re-boot 10 times a day..the only change i see in myself is that i no longer feel bad...on the conteraty i look forward to it...
Here is the good part, i have HP Laptop and i called up HP support and they "claim" that they have never come across this issue !!! they insisted that i i must have done something wrong and made me format my HDD and re-install all my softwares again...that obvisouly didn't help and the beautifull blue color screen of popup would scream at me....if that wasn't enough the HP Support guy asks me for a screen shot !!! can u believe it...i am telling him that my Vista is crashing and re-booting and he wants screen shots...what in the name of lord is the world comming to ??
good for me..i know that it is an issue with display card...i avoid watching movies...or playing games to keep my laptop alive...i plan to sell my laptop on eBay next or switch back to XP ...haven't made up my mind yet
- I have a Nvidia 8800 GTX - which is one of the problems that is / was causing my NEW Dell 410 to crash - but if I watch (random problem) say 2 google videos on 2 seperate screens - crash.
i have a similar problem, quite often at random times my computer completely freezes, however i don't get any blue screens like many of you are having.
The only things that work are the disk drives and the power button on the front of the computer. I have recently installed new graphics card drivers and adjusted the power settings e.t.c and i haven't had a crash yet so fingers crossed i won't get any more. Then again vista is so unpredictable i don't know what will happen.
It has been over one(1) month since I restored and upgraded my HP laptop.
I haven't had any problems since I implemented the following changes ...
HP Pavillion DV9208nr with AMD TURION 64 X2 / NVIDIA Geforce 6150 video chipset
- Set video RAM BIOS setting to maximum (64 MB increased to128MB)
- All device drivers are the most recent issued by manufacturers
- Restored Windows Vista Home Premium OS to original factory setting
- Restored current system user software from saved image
- Upgraded system RAM from 1GB to 2GB
Errors logged into the "EVENT VIEWER" application also have decreased considerably.
I have a similar problem with a new Gateway Model GT543E that is 30 days old with Vista Home Edition. Happens when I am on mail.aol.com and when playing Free Cell game.
Did anyone get a resolution???
- Get yourself a new video card. It was my only solution. Make sure it says VISTA capable on the box. (It's quite screwed up that a new computer with VISTA pre-installed should have any problems!!) I guess the computer manufactures don't even know what video card will work right with VISTA.
There is a "Class Action" lawsuit that was filed on 03/29/2007 against Microsoft Corporaion.
It is filed at US District Court, Western District of Washington at Seattle.
Entitled:
DIANNE L. KELLEY, Plantiff v. MICROSOFT CORPORATION, a Washington Corporation, Defendant
It is Case 2:07-cv-00475-MJP filed by:
Gordon Murray Tilden LLP
1001 Fourth Avenue, Suite 400
Seattle, WA 98154
email:
The 18 page document explains the complaint against MS and is well worth reading, if you have spent any money on hardware that has corrected VISTA OS errors.
I know I have spent about $150.00 in memory upgrades, well over 24 man-hours in troubleshooting, repair and correspondence with vendors, in order to get my HP laptop to run half-way decently with VISTAHOME PREMIUM.
Of course, I am unable to replace my video chip-set, because it's "hardwired' in the motherboard. I would have to purchase a new laptop to get it to run at more than a marginal pace. I still experience intermittant IE Explorer hangs. I haven't determined the cause of applications freezing . The HP system "Error/Event Logs" don't clearly reflect the problem.
I found it frustraiting dealing with HP tech-support at times. It appears that each time I email, the emailed reply was from a different employee on each received email. They must have a hugh tech payroll!
I had two(2) techs overlap their solutions and were conflicting proceedtures that had caused some confusion in which I emailed them back, only to have a 3rd tech reply, with what I had to assume, was a compromise solution.
This led me to restore my system to the original factory setting, as well as, having to reload all my User applications and restore their configurations and data. This went smoothly, thanks to image backup software I had recently purchased.
Getting back to the lawsuit against Microsoft, a "jury trail" has been demanded. So, look for more developments to come in the future.
I'm hoping to get reimbursed for what I've spent. My big wish is for my laptop to be replaced with one that has a proper video chip set.
But... I'm not going to hold my breath waiting for a verdict!
- It's nice to know that MICROSOFT is being taken to court on this one.
I know that before I installed VISTA on my DELL DIMENSION computer, I ran the VISTA READY application that MICROSOFT supplies as a download on the internet. The information that was outlined, after running that application, told me that my scanner would not run correctly, and I would need new printer drivers, but other than that, my computer was perfectly fine for VISTA! If it was not, I never would have installed it!
Why did THEIR OWN APPLICATION not detect that my video card was not up to the task of running VISTA????
What is the purpose of that application then? They wrote it!
I guess they would rather make the sale, and then make even more money on people buying new computers a little while later, after they screwed up their first one. I have no solution to the problem, however, I have had so many problems I can't begin to count them. The downloads from the MS site have caused the most serious problems with crashes. The last one was a total disaster! When I purchased my computer, I began with Home Basic, then upgraded to Home Premium. Having done so, of course I had to purchase more RAM, purchase a fax because there was none provided in those two editions!!! I read on CNet that Microsoft decided at the last minute not to include fax capabilities in those editions of Vista!!!
The download caused my screen to go blank! I went ballistic because I'm not familiar with the technical aspects of computers. I thought all my information was lost. I went into the safe mode and all the information was there: documents, email, all my programs, etc.
I called MS tech support and was on the phone on the first day for over four hours, then over six hours on the second day. The tech, who was very nice, showed me how to find the problem using the system configuation utility - it took NINE (9) HOURS to find it!!! When all was said and done, there was no way my computer could start in the normal mode without getting a blank screen. He said I'd have to re-install Vista Basic, then upgrade back to Home Premium.
In the end, I had to call the manufacturer to help me re-install Vista!!!!! What a MESS!!!!!! After it was all over, the MS Tech called me back, and I allowed him to take over my computer in order to get my license number for Home Premium in the digital locker!!
The tech from my manufacturer didn't know much about Vista and did not tell me how to re-format the hard drive first. She just told me to insert the system disc and not to pay any attention to all the "old stuff!!!!" I performed a scan today and it scanned exactly 322,769 items!!!!! This...... on a "NEW" system installation!!!! No way is this possible when I haven't downloaded anything except my personal firewall and anti-virus software!!!!!!!!!!!!!!!!! I have no documents saved....... NOTHING!
I need to know what my next step should be! My computer WAS fast but it has slowed down!!!! Do I need to be concerned about all the "old" programs which were in the hard drive? 322,769 items do not sound right to me. Does my hard drive need to be re-formatted?? As I said, I'm not "computer literate" but I DO know when it's not working correctly. I also have XP but am not allowed to put it on two computers! Thanks, Microsoft!!!!!!!!!!!!!!!!!!!!!
Anyone have any answers for me?? Please???
I just sent a message regarding my problems with Vista, but this one is a question for you. When you restored your computer to the factory setting, did you have to re-format your hard drive? How did you do it?
I had the same problems you did with technicians from the manufacturer of my computer. They simply aren't trained enough and admit it. My restoration, in my opinion, was not correct. Exactly 322,769 items were scanned today, and the restoration was yesterday; therefore, nothing has been downloaded except my personal firewall and anti-virus software. All the "old" items, even those I uninstalled, were scanned.
I don't understand the technical aspects at all. I only use the programs I like.
I HATE VISTA! I NEVER had a problem with XP, but unfortunately it's installed on another computer and Microsoft has changed their minds about allowing more than one computer in the household with the same license!!! I'm soooooooo frustrated!
Can you or anyone answer my question(s) about reformatting?
After searching, I found out that there is not much information out there about reformating a hard drive , with VISTA on it, and reinstalling VISTA. I will continue to search, and if I can find anything out I'll let you know.
This is probably a stupid question, but did you try, in the SAFE MODE, going to Accessories - System Tools - System Restore. It should be possible to restore the computer to the date you first turned it on.
I was able to locate reasonably good instructions on reformating, and installing VISTA. See the following link:
http://www.maxitmag.com/forum/maxit-hardware/2219-how-format-hard-drive-install-windows-vista.html
I hope this helps.
Restoring my system settings to the original factory settings was a very straight forward task. However, you MUST have all the tools, knowledge of those tools and a user friendly disk imaging, backup and restore application to do the job properly.
When I purchased my HP Pavillion DV9208nr from Best Buy, I allowed the GEEK SQUAD to upgrade to VISTA from XP.
One thing they told me was that HP does not include system restore CDs with their systems anymore. (All vendors following the same practice of not including the restore CDs, as well, might have something to do with the early VISTA systems release to the market.) If you check out the CDs included with any of the XP and older systems you should find the restore CDs wrapped up with the user guides and coupons.
These restore disks have the VISTA operating system and all other HP third party applications (trial software, subcription offers ISP's, etc) that are put on the disk at the factory and pre-configured, boxed and shipped to the retailers. When you take your machine out of the box and first turn it on, that is the software environment that the customer will first see and in good faith, I might add, expects to operate error free. These disk the customer should have in case of any unforseen catastophic disk or system errors that can occur due to harware, software malfunctions or damage caused by shipping and handling.
BestBuy offers the restore disks now for $59 or by a service bundle that includes virus and spyware software, the system restore CDs are key to restoring the system to the original factory settings. The backuped sytem software and saved configuration files will differ with each vendors' installed hardware, if they have a modified GUI and included third party user applications.
If you have these restore CDs you could restore your system to its' original factory settings.
IF you do not have to worry about any software applications you have added and configured, new harware and harware drivers and/or operating system configuration changes you've made(such as user preferences), as well as, your user data files(text files, databases,etc...) If you don't have any of those files you wish to save mentioned than you may begin the formatting process.
I call formatting a process because most times it requires running more than just a format routine.
CHKDISK and FDISK are two essential routines to run to verify and check your harddrive and log badspots in the drives allocation tables and partition your disk.
OK,,, My keyboard driver has decided to go south at the moment. ISN'T THAT A HOOT!
So ..If you wish... I will continue this information ..If you wish.
Drop me a line if you wish me to continue this info...
I don't know how much basic information you need. I can recommend some backup/restore software you should always have with your system.(I get no profit from this).
I'm retired and have instructed over the years to NASA operations personel, basic UNIX operating systems and configurations and have work as a Field Service engineer repairing PC's, as well as, large mainframe systems. I made alot of overtime aligning 300MB/ 20 r/w head disk drives, reader/punches, card readers. I started in the US NAVY maintaing vacuum tube driven computer/ controllers for gyro-compass systems. I am a disabled veteran with a broken back, shattered knee and failing eyes due to glass splinters. I've also been an Amateur Radio operator for twenty years.
Enough of the resume.... Later
- I was using a Radeon 9500 Pro video card on my Windows Vista Ultimate computer awhile ago, and every so often my computer would just crash and reboot. It seemed to only happen with the Radeon, because as soon as i switched back to my technically inferior Geforce 6200, the problem was suddenly resolved. I didn't look at the BIOS settings with the Radeon in, but is it likely that they were defaulted at 64MB? If so, should I change it to 128MB (the size of the card) or to 256MB (the maximum setting the BIOS offers)?
Thanks guys. - The BIOS settings, (video memory), should, at a minimum, be equal to the memory of the video card. In other words, if the video card is 128 MEG, change the video BIOS settings to at least 128 MEG. (If you have the option to go all the way to 256 MB, that will be better)
By the way, I had the same problem with my Radeon card. That's what started this post in the first place. - Awww cmon Weary, get religion. Convert to Linux and be done with it! Trust me ... trust me ... Linux NEVER behaves like this EVER! So, your steps should be: 1) get the Ubuntu distribution of Linux here using Vista (if Vista works well enough to surf the net, that is) www.ubuntu.com, 2) install it and BLOW AWAY VISTA!!! Problem solved ... got it?
Rambo - Other people have suggested I switch to Linux, however my biggest concern is that ALL my software is Microsoft and I don't know if it is compatible with Linux. I am not sure how to wipe the hard drive clean, e.g., the partitions and if I need to delete one or both; if so which one? Does this mean I would be using Linux exclusively? According to your message, I would. I do know there are people who dual boot but that is for those who know the technical aspects of computers and are able to fix a problem when it arises. I was told Linux is "raw" and it needs someone with computer know-how to use it. And by the way, I BEGAN WRITING A BOOK IN WORD FORMAT and I don't think it can be converted to any other. If so, I don't know of one.
I would need a step by step solution, beginning with the hard drive and the first boot. I honestly have considered it because these crashes have taken hours and DAYS to fix. Between Microsoft and Gateway, I could have taken a mini-vacation for the time I have wasted trying to get this lousy thing working ALL THE TIME!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I am afraid to save any documents on my hard drive, and am sick and tired of having to import/export email addresses from a CD. This is NOT EFFICIENT!!! So..... what software IS compatible with Linux??
- Lloyd - How can I tell if those settings are equal? (video memory/BIOS settings)
Well Mz Weary, you should be happy to know that the OpenOffice suite of applications is very nice *and* compatible with Microjunk binary files (Word, Excel, Powerpoint and likely others). I have opened Word documents with OpenOffice Writer and it looks just fine. Your other option is to run WINE, which is a Windows interpretor that permits Windows applications to run under Linux. However, you might just be better off using OpenOffice.
"Repent your sins. Cast out Windows, the Serpent of Evil"
Rambo - you are talking "Greek", using words like "binary" and WINE. Is WINE free???? Open Office???? I am not spending anymore money on this computer. It is apparent you don't like Windows at all. I have had Windows since Version 3.1 way back in 1992 and have continued to upgrade. NEVER HAVE I HAD A PROBLEM UNTIL VISTA!! For someone with no technical knowledge, XP was a breeze!!! Unfortunately Microsoft won't allow me to use it on this computer unless I stop using it on the other one!!!!!!!!!!! Only one license to a computer in the home!!! It's too bad they changed their policy!! And......I'm not even sure about that!!
I am so sick and tired of having to import/export my email contacts from a CD and afraid to save documents on my hard drive. I bought a notebook this time and use it for my work and use XP for other things. What email program does Linux use? Would I be able to import/export my contacts??? I am at my wits end. As I said, one more crash, and this thing is going back to the manufacturer!!! I have been reading many forums on CNET, PC Magazine, etc., and some explanations are that the manufacturers..... ALL of them... Dell, HP, Gateway..... hurried to get their computers on the market in January, therefore it is quite possible there could be problems not only with Vista, but the hardware as well. I have had two Microsoft technicians who couldn't answer my questions here in the US. The technicians in India are WONDERFUL!! Very knowledgeable!! What gives???????????????
- Your Video card will probably be 128 MB or 256 MB. If you don't know which it is, check on the manufactures web site. (You could probably also tell in "system" - right click on the card icon, and click properties)
Once you know that, restart the computer, and press F2, or F8, depending on your computer. Once in the BIOS, scroll to video memory. Then just set it to 128 or 256. If your computer first had XP installed, it is probably set to 64 MB. - WINE is free; It is all open source. Open Office is free. Windows is okay; I don't particularly care for Microsoft products in general. They are bloated, unreliable and not cutting edge (they are followers). For email I use Evolution and the user manual says it can import Outlook mail folders and address book. But there are other fine email applications (e.g. Thunderbird).
Give it up, Weary. Make the switch! I think Lloyd is steering you in the correct direction.
If you've followed the post on this thread it seems that the biggest (most
common) hangups for VISTA OS operating properly are
1) type of video hardware and the proper video RAM settings in BIOS
2) enough system RAM 1GB or greater depending upon user apps your
running
Also, you should make sure that you have all the "Recommended and Mandatory
updates that have been issued by MS.
There has been some Optional updates that have to do with video cards as
well. If you have overlooked this go to the link below to get the upgrades.
http://support.microsoft.com/ph/6527/en-us/
As far as LINUX is concerned, it is an outstanding OS and has made strides
in making it a lot easier to install with the introduction of the newer UBUNTU-LINUX version.
You can download the version or request a free of charge CD (no shipping fees).
I ordered a CD. It arrived in about 4 weeks. It was very professionally packaged.
Go to the link below and it should answer any questions you have about
UBUNTU LINUX version 7.04...
To download or request a CD go to this next link
I am converting my laptop to a dual boot system. Installing a 2nd 120GB
hard-drive dedicated to UBUNTU. As one of many responsibilities, I was a UNIX system administrator while
working at NASA and attended a few courses by Silione Graphics Corp (Thank You ! ...Tax-Payer). I also
have installed LINUX on a few PC's.
So, from what I gather from what you have posted, I would not change over to LINUX,
at the moment. It's true that LINUX will run MS Windows' software if configured properly.
But, you are well on your way with getting your VISTA system debugged. Just be patient.
That's more than 90% of troubleshooting.
Follow the instructions Lloyd is giving you and you should be alright.
Don't get distracted by the LINUX banter. It's off topic from
this thread and I won't be mentioning LINUX after this post.
GOOD LUCK! ...
Glitch - Thank you for the information. First of all, I have MS automatic updates every day, so my system has been up to date. If you read my first post, you will see my crashes and blank screens were caused by the updates. I will reiterate - the last one took Microsoft techs three days to figure out the problem. Not knowing what else to do, they told me to re-install Vista. The problem was the WLAN Auto Config. I wasn't able to boot my computer in the normal mode at all!
After I read your message, I went to the MS site to check on more updates and there was one for Realtek 802.11 Wireless, which was optional. I downloaded it and it did EXACTLY THE SAME THING IT DID WHEN MY SCREEN WENT BLANK THE LAST TIME. BTW... I cannot use my wireless connection on Vista. But it works with the adapter on XP!!! So right now, I am in the same boat I was originally!!!!!!!!! ::: UPDATE = BLANK SCREEN = NO INTERNET OR DESKTOP!!!!!!!
After the update, I went into the System Configuration Utility (as was told to do by the MS tech the last time) and UN-CHECKED the WLAN Auto Config, then re-booted. Guess what? I was able to see my desktop and get onto the internet with my ethernet connection. What's with these stinking updates???????
As for Linux, that's something I am not ready for. If anything, I'll spend the money and get XP or send this back. I will call Microsoft one more time but honestly, I don't think they can do anything about it. If they couldn't fix it the last time, how in the world can they fix it now? I called my cable company this evening thinking it's their problem; they will be sending someone here but not until July 18th. GREAT! I really don't think it is their problem now. (I haven't a clue.)
Sooooooooo, NOW, and ONCE MORE, My WLAN connection MUST be disabled in order to get onto the internet with this computer and to SEE MY DESKTOP. I forgot to mention... I have one GB of RAM. I haven't bothered to re-install Home Premium again because I can't stand this hassle. If nothing else, I've discovered it has nothing to do with Home Premium!!
I will follow Lloyd's advice and see what happens, but what does video card and WLAN have in common????? I don't think it has any relevance. Perhaps his advice will solve ONE problem??? Or could it be the WLAN problem? Or both?? I suppose I need to use the process of elimination.
Anymore suggestions??? HELP!!!!!!!!!
- P.S..........It is now morning!!!! I HAVE HAD IT!!!!!!!!!!!!!!!!!! YHIS IS YHE THIRD CRASH WITH UPDATES!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
- Hello I'm having random crashes too. Uh, its so fustrating...my problem is that everytime I play a game my computer gives me a random black screen I hate it is there a salution for this?
I'm just thinking about removing windows vista and add XP to my computer...
Vista is so annyoing... Can anyone help me resolve this problem...a Glitch and Lloyd - After my third crash or blue screeen, I called Gateway and they told me to mail my computer to them. They over-nighted the box and within two days they had my computer. I don't know what they will do to resolve this problem. (I am writing this on my other computer which is XP.) Lucky for me nothing was saved on my hard drive. Too risky!!!
I gave them a list of things gone wrong, which filled an 8-1/2 x 11 sheet of paper! Microsoft and Gateway folks have given so many suggestions but deep in my heart I honestly think it's a Microsoft problem. We will see. If the problem persists after three crashes, re-installation two times and a new hard drive, I will write to Microsoft. If anyone is interested in their email address, I'd be happy to give it to them.
I appreciate your expertise but so far nothing has worked. I am so disappointed.
That was good of GATEWAY to help you out like that. I'm sure you will have a "working" computer when they are done. My guess is that they will install a different video card, at which time the problems will be solved.
Good luck, & sorry the suggestions didn't work out.
Lloyd
Lloyd - I have no doubts it will be "working" but for how long is the big $64,000 question. In my list, I mentioned the video card and BIOS information you suggested. So hopefully, it will all work out in the end.
Thank you again. btw... perhaps the above suggestion WILL work.
Hi,
My computer crashes too if I leave it running idle for about a hour. If I leave it running overnight I eventually loose internet connection too and have to restart my computer to fix it. I'm not quite sure what the reason is, I don't know if its even my graphics card or not ( I have a nVidia geforce 6100 nforce 430). In any case if it was my card how would I increase the ram for it (I'm not computer savvy) I think someone said something about going into the bios but I don't know where to go once I'm in there. I couldn't printscreen when it happened so I took pictures. you can see them here;
http://picasaweb.google.com/samantha.holder
Does this happen to anyone when their explorerer crashes? Does anyone know how to fix this?
Thanks
HI
Your pictures came out fine.
If it is your video card causing the crashes, it probably is, then you have to increase the video memory. Did you get a computer with VISTA preinstalled, or did you upgrade?
To increase the video memory, you must go into the BIOS. To do this:
1. Shoutdown, and restart the computer.
2. When the set up screen comes up, press F8, or F2, depending on the computer. That will bring you into the BIOS setup.
3. With the arrow keys, scroll down to Video Memory.
4. With the arrow keys, increase it to the max, or at least to the amount of memoryon your video card.
5. Press Enter to save the settings.
6. Exit
7. Yes to save settings.
Your video memory is increased.
Hope this helped
L
Hello,
I bought my computer with vista premium on it. I have an Acer e380 with "2GB DDR2 SDRAM, 250GB SATA hard drive, DVD-Dual drive (DVD+/-RW), integrated NVIDIA® GeForce® 6100 and NVIDIA® nForce® 430 graphics, gigabit LAN graphics."
I tried looking for the "video memory" but couldn't find it. I found something called video, with options like vga (or avg - I forgot to write it down) but nothing about max or min settings. I went through all the options I had but didn't find anything about changing memory.
I was told that my graphic is actually using some of my ram (I got 2gb but my computer says it has 1.7gb). What can I do here?
Is there anything I can do at all?
- Hi
Since you bought the computer with VISTA preinstalled, all the settings should be correct. I wouldn't try to change anything.
(Usually these type problems only occure when upgrading to a new OS, which can have a problem with the old hardware.)
One potential cause to your problem could be overheating.You did say that everything is ok for about an hour, before it crashes. A faulty fan could be to blame. The computer must still be under warenty,. The best thing for you to do is contact the manufacturer, or the place of purchase, for either repair or replacement.
That's the only thing I can think may be at fault.
L YES!!!!! Add me!!!!
I have been very patient trying to figure this out, but my patience has run out. I bought a Inspiron E1705 Intel Core2 T7200, 2GB powerful notebook.... to run AutoCAD. I than realized it was not compatible with Auto Desk products. Okay, that's my fault for not checking... silly me to think a new system would be compatible with older 2006 software.
So than I started to use this high powdered notebook to surf the net. It is SO SLOW. I checked my internet connection, my router, my network,.... NO IT"S JUST VISTA. My old 2000, basic laptop (running Windows ME... another flop) runs much faster on-line. Than I noticed it was slow with all the programs, not just the internet.
I am now trying to dump the Vista from my new computer and re-install a new XP. Unforturnally, Vista is embedded into my computer. Many conflicts! My video card doesn't work now... and I receive many conflict messages. THIS IS NOT FAIR..... I have a licensed verison of XP, activated and ready to go.... but the F...king Vista won't go away. Since I switched software, my warranty on my new computer is void.
Before I dumped Vista, I spent (lost) many hours with Dell support, but my computer has never run like it should. I am really upset with the lack of support for my problem. I had to hire someone to help try to fix this. With all the time (time = $) I have lost, I should of bought a new computer. If my computer consultant can't remedey this in the next 24 hours ..... I will be switching to Apple.... and I will never go back. I am aware Autodesk products are not compatible with Apple, but neither is Vista.
Everyday I hear at least 1 person complaining about Vista, but Microsoft still acts like Vista is great. Microsoft needs to come clean and help everyone who is using Vista by offering alternate software and tech suppport for free. If Microsoft doesn't admit and remedey there are problems immediately, the company will suffer. Consumers are really upset.
Hi Lloyd,
Gateway sent my computer back with its original factory settings, having checked all the hardware and re-imaging the hard drive. As you know, I originally purchased Home Basic, then upgraded to Home Premium.
Yesterday, I re-installed Home Premium (for the 3rd time!) and when I went to the control panel, clicked on "system," I noticed a message that I had to activate it. I called the third party from whom I purchased it and the person I talked with told me he receives calls everyday about "the blue screen of death." He said it is caused from inactivation of the product which is then stored in the Digital Locker! IF that is so, this would explain why my computer has crashed three times. It now reads "activated." What I don't know is if it is necessary to "activate" when the computer comes with everything installed. ???????
All this makes no sense to me. I dont understand WHY it's even necessary to use a Digital Locker or anything else Microsoft is requiring!!!! They say it is the third party's responsibility and the third party tells me it's Microsoft's responsibility!!!!!
To the gal who is having so many problems with support, I have had no problems insofar as cost is concerned. It all has been free from Microsoft and, of course, Gateway. My issues have been caused by the downloads and the stupid Digital Locker. The phone number I last called was different from the other Microsoft numbers. The Microsoft Digital Locker customer service number is 1-888-346-5229, if this is any help for anyone. As for the other problems, you can write to managers@microsoft.com and make a formal complaint with a COMPLETE list of all your problems. The address was posted on CNET, so I am not passing out anything private.
I just hope to heaven this is the last of my crashes! If not, you will hear from me again. BTW, I have a complete list I am sending to Microsoft.
- Hi
Glad to hear you're up and running, and that Gateway came through for you.
When I first installed VISTA Ultimate, the BETA 2 version, I do remember having to activate it. The ICON to begin the activation process showes up in the Welcome Window, that comes up by default after booting up.
You are given a limited number of days to activate the product. If it is not activated within that time period, you're screwed.
I think Microsoft does this, because they don't want the software installed on more than 1 computer.
When I upgraded my whole system to a new DELL XPX Desktop, I didn't have to activate the OS. (Since it was preinstalled)
Hope your problems are over.
L I get BSOD after installing Adobe updates or installing Ntuner from Nvidia and when I try to uninstall any software on my pc.
I have configured my PC at a internet site. The specs are:
Video: 8600 GTS/720 XT
Processor AMD Athlon 64 X2 4800+
Motherboard: MSI K9N SLI-2F
HD: WD Caviar SE16 250 GB SATA II + WD Caviar SE16 320 GB SATA II + WD 120 GB SATA I
Memory: OZB 2 * 1 Gb
Does anyone have any idea?
I used mdsched.exe to check for memory errors, but it returns no errors on a deep scan repeated 25 times.
my new vista laptop realy does not like my optical mouse, crashing repeatedly over and over again, removing mouse (usb optical) makes syestem more stable. windows XP home or profesional does not object to mouse on the laptop, just vista. i may bin vista all together.
- I bought a new HP laptop two months ago with Vista Home Edition. My laptop also crashes with Freecell and Firefox. I am not a computer geek and in fact have no idea about computers. I need a solution in real simple terms
. Firefox freezes whereas the screen when I'm playing Freecell just blanks out for a second or two. Help!!!!!!!!
- You are not the first person having this type of problem with an HP laptop running VISTA. It smacks of a video card compatability problem with VISTA. I don't think HP did all their upfront homework, and, or, testing on the hardware requirements to run VISTA.
What could solve this problem is cranking up the video memory in the bios. This is not too difficult, and the description on how to do it is in several prior posts in this forum.
My suggestion to you, if that doesn't work, would be to contact HP, and request a replacement. If the machine is only 2 months old, this should not be a problem for HP. By all rights, they should stand behind what they sell.
- Here is a simplified explaination on how to increase the video memory:
Your Video card will probably be 128 MB or 256 MB. If you don't know which it is, check on the manufactures web site. (You could probably also tell in "system" - right click on the card icon, and click properties)
Once you know that, restart the computer, and press F2, or F8, depending on your computer. Once in the BIOS, scroll to video memory. Then just set it to 128 or 256. It could be set to only 64 MB. - Thanks Lloyd, I'll give that a try later if I can work out which one is the video card lol. Thanks again.
I, too, have been suffering from random Vista crashes. My specs (as far as I know):
Vista Business (64 bit, I believe)
GeForce 8600 GT
2GB RAM
Athlon 64 X2 Dual Core 5000+
I've had the computer since June. It used to crash only once in a while, but now it's happening several times per day. Due to the way the computer is configured, I typically can't read the bluescreen as my computer automatically reboots upon crashing. I did catch one blue screen, though, and it complained about an illegal stop, or something along those lines.
I don't believe the problem is caused by a virus. I've run Spybot and Avast! several times recently, and nothing has shown up.
The error solutions that Vista gives me suggests it's a RAM problem, but I've run the Windows memory test twice in the last week and no errors have shown up.
I'm both stumped and frustrated. Please help.
- I have no experience with a 64 bit machine, but I would recommend at least 2 G of RAM. That could help your problem.
- Hey guys,
Got a new Sony Vaio VGN-CR120 about a month or so back. Very popular model this year I'm told.
Anyways, after a week or so I started to get the random BSOD but within the past 2 weeks I'll get one about every other time I turn the power on. There wasn't any changes made to it that week- No hardware installs or software downloaded/installed. So it's been hard for me to try and pinpoint what's going on.
I thought it might be a memory thing so I ran memtest, left it going for about 5 hours not a single error. So I'm guessing it has to be driver related maybe? I know that after a BSOD I'll boot up into safe mode and the Security Loader Driver has a question mark next to it, however when I am able to load up Vista and I look at my device manager it says that it's functioning properly.
Anyways, here's some stuff from the Error Reporting Tool, hopefully someone can decipher it better then myself.
I have a page full of the problem directly below about the Shut down unexpectedly.
-------------------
Product
Windows
Problem
Shut down unexpectedly
Date
9/19/2007 8:20 AM
Status
Report Sent
Problem signature
Problem Event Name: BlueScreen
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 1033
Files that help describe the problem (some files may no longer be available)
Mini091907-02.dmp
sysdata.xml
Version.txt
Extra information about the problem
BCCode: 1000008e
BCP1: C0000005
BCP2: 821570EA
BCP3: 8D6819C4
BCP4: 00000000
OS Version: 6_0_6000
Service Pack: 0_0
Product: 768_1
Server information: fdfee14d-28dc-4e26-a8b4-d53b8817308b
--------------------
Product
Security Processor Loader Driver
Problem
Could not load driver software
Date
9/19/2007 8:43 AM
Status
Not Reported
Description
Windows was able to successfully install device driver software, but the driver software encountered a problem when it tried to run. The problem code is 24.
Problem signature
Problem Event Name: PnPDeviceProblemCode
Architecture: x86
Hardware Id: unknown
Setup class GUID: {8ecc055d-047f-11d1-a537-0000f8753ed1}
PnP problem code: 00000018
Driver name: unknown
Driver version: unknown
Driver date: unknown
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 1033
Files that help describe the problem
DMIC429.tmp.log.xml
-----------------------
Product
Microsoft ISATAP Adapter #2
Problem
Could not load driver software
Date
9/19/2007 8:48 AM
Status
Report Sent
Description
Windows was able to successfully install device driver software, but the driver software encountered a problem when it tried to run. The problem code is 31.
Problem signature
Problem Event Name: PnPDeviceProblemCode
Architecture: x86
Hardware Id: *ISATAP
Setup class GUID: {4d36e972-e325-11ce-bfc1-08002be10318}
PnP problem code: 0000001F
Driver name: tunnel.sys
Driver version: 6.0.6000.16501
Driver date: 08-20-2007
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 1033
Extra information about the problem
Bucket ID: 70865213 I cannot stand VISTA. Internet Explorer is always disabled once I reboot, after having looked at Task Manager. Windows Defender is intrusive and controlling.
Vista constantly disables all the the HP features on this sophistocated computer, including HP support.
It is outrageous how many wasted hours I have spent trying to get Vista to work properly. After purchasing a new $2000 computer with Visa, I am going to have to purchase Windows XP Pro again and blank this new system.
I am totally disatisfied. What's wrong with those people at Microsoft that they allowed Vista to perform like this? Where is the accountability?
FWIW, I bought a brand new Acer laptop with Vista Home Basic preinstalled and it does the same thing. Sometimes it reports that a Microsoft patch will fix the problem. If you download the patch it then reports that it doesn't work on this system!
(I couldn't find an emoticon for barfing).
Hi all,
I too am having this problem. From reading previous posts, I see a lot of Dell machines with ATI/AMD graphics cards. No idea if this has any relevance to this pattern however.
On top of this problem, Windows Problem Reports and Solutions Centre seems to be also telling me that this problem could be linked to the anti-virus software I have installed.
Previously, I was using AVG Free as this was enough for what I used my computer for. Then, I started to receive the blue screen of death (although, it was just a blank blue screen with no error codes or explanation at all).
I at first suspected a virus, so I upgraded my anti-virus software to Norton 2008. Unfortunately, the problem persists. I then went against all of my morals and installed the 90 day trial of Windows Live OneCare, and the problem is still there. You would think that if Microsoft's own software caused a problem then there is little hope!
After installing the trial, the Windows Problem Reports and Solutions Centre stopped telling me anti-virus was the cause and now offers no explanation at all, even thuogh exactly the same problem persists.
Any ideas?
My System:
Dell Dimension 5150C
Intel Pentuim 4 HT 3000ghz
1GB RAM
ATI Radeon X600
I also have this issue with Vista - I come back to my computer and it indicates "Windows had to shut down due to an issue" - when I do an error report it indicates a Blue Screen shutdown... but I have never seen the blue screen.
I am also running Vista Business from a brand new Latitude D620 that was "Vista Ready" - upgraded from Windows XP Professional.
Seems Microsoft only has a work around... not sure if this is a real issue or a minor inconvenience!
Any help from Microsoft would be realllly apprecated... I can see why MAC is making a comeback - heard their new operating system rocks nad runs Vista seemlessly along side it.
I have the same problem with vista. it crashes randomly and shows a blank blue screen even with all the drivers disabled.
i have a dual boot with xp and vista, ATI all-in-wonder 9600 card, intel core 2 duo 1.5GB of ram never had this problem before i reinstalled vista. and xp works fine on the same hardware please help
!!!
The problem is your video card. I'm sure of that. That is the issue that made me start this post in the first place. Go back through the posts. You will see what card works.
Get an NVIDIA GeForce 7300, and you will be fine.
I had nothing but trouble with ATI on VISTA. Once I switched, all was OK. I also did the dual boot thing.
- I've been getting these spazzy crashes on my laptop (Toshiba) with Vista. I'm willing to bet it's the video card stuff, since it crashes more running photoshop than anything else.
Trouble is, when I get into BIOS, I can't for the life of me find any options to change the video memory or whatever it is. F2 brings me to a page where I can set a few options, (passwords, rebooting settings etc, no hardware stuff at all) F8 brings me to a menu geared toward system restore, and starting safe mode and that sort of thing.
Is there something I'm not getting? Is there some other way to change this setting?
I don't have the money to get a new video card. This is a brand new machine, only two weeks out of the box. It crashed the first time only 15 minutes after I first booted up.
And forgive me, but I don't really know how a class action suite works. How would one help out with that... or at least get some benefit when the jury beats Microsoft to the ground with a big stick? - If that is a new machine, you must have the manual that came with it. It should tell you what key to press during boot up, to get into the BIOS. From there you will be able to change the video memory.
Hopefully you have a minimum of 1 GIG of RAM. Less than that is also a problem.
I, myself however, would return the machine, and demand a new one. I think Toshiba is the one to place the blame on. They have no business selling a machine that is not capable of running the operating system.
How obvious. Thanks I'll check that out.
I've got 2 gigs. Luckily I did my research and heard about vista's ram guzzling ways.
If this doesn't fix it I'll definitely will do that. I haven't heard good things about Toshiba's customer service. Heck, I haven't heard good things about any computer customer service. So I'll avoid that time commitment if I can.
Thanks.This reply may be a little out dated to your post. However, it does seem you've isolated the booting problem. So, the 'wireless LAN' hardware is the 'glitch'. So, it could be three things...
1) the vendor's hardware is NOT compatible with VISTA. Microstuff publishes a compatability list of Vendors hardware which is thick as the Bible when printed out. There is an online version. This is a possbility. If so , you should be able to take it back to where you bought it and get a replacement. However, make sure you've got the documentation to prove it. Sometimes you have to get the store Manager involved. The way MS pushed VISTA out the door, it's possible that an incompatablity problem exist.
2) The 'Wireless LAN' configuration is not properly set up. You probably have already discussed this with MS. But, as you have found out you need make sure the tech on the other side of the phone is not BS'ing you.
3) The 'Wireless LAN' hardware Device Driver is correct and up to date. You can download them from the vendor's site usually. I would find out the manufacturer and call their tech support. You usually will get better support from the device manufacturer than from the OS software support. Their are so many hardware vendors out there that that the OS support tech can't keep up with the individual harware docuentation, unless the tech has been in the field long enough to accumulate the experience with the hardware. This is where you get the BS factor from the younger techs. So, not to degress from the topic, call the tech support for the WLAN hardware. This could bring you in to VISTA Nirvana!
By the way, since I upgraded to 2GIGs of RAM my VISTA nightmares have decreased considerably. I did go out and get a second 120GIG hard drive and made my laptop a DUAL-BOOT system with LINUX UBUNTU. I recently upgraded the UBUNTU OS through its auto-download, GRUB. Afterward, the LINUX UBUNTU would not boot up. It uses a small "boot-loader" app called GRUB which was changed. I reconfigured it and finally got it to respond and load. HOWEVER, it HANGS when it gets to "Configuring the System Clock". So life isn't always beautiful on the otherside of the OS. Initial configuration for LINUX can be a nightmare if you don't have enough information and knowledge about configuring the initial "boot loader"
If you think about it. Initial configuration problems are what the user (even newly schooled tech support personnel) experiences when dealing with installing any OS. This is fodder for a different "Thread" (Linux GRUB boot-loader configuration and problems)
Back to the MS VISTA! I would stress ( Well... your probably stresseds already!!...Hi...Hi!) Get on the line with the WLAN vendor tech support!
- If I remember correctly. The "Digital Locker" is a file that has a list of code numbers that correspond to the vendors that are compatable with MS's OS. The OS refers to this file to check if the hardware installed has proper "Vendor Rights" to interface with Microsoft software and OS. It's a way for MS to collect royalties from vendors when they give them the program sources nessasary to interface their hardware and write the interface routines; so, they call up the correct software commands to pass data. It's a way to maintain exclusive rights over their OS and prevent pirating and malicious hacking. ( I don't know if it has!) So, your in the middle of a common hardware vendor/software vendor "finger pointing game".
Got a Sony Laptop with VISTA HOME PREMIUM a few months ago. Like everyone else, the enevitable crash happens after 30 minutes of sitting idle. That never happened with XP.
To make a long story short, the theory is you have to prevent the computer from becoming idle for too long a period. I installed a program about a month ago that I wanted to try with family and friends. That program when left on, prevents your Vista from crashing. You can be away from your computer for hours left in idle mode and come back to whatever you were working on without any crashes. Vista has a bug in it that is causing nightmares for the world of Vista users.
To SOLVE:
Install a small program that keeps running in the background thus fooling Vista that you are still online working away.
The program I have installed is "Eyeball Chat", a free program for people with or without a webcam. I happen to have a webcam with this new Sony Laptop Vaio and simply keep in on running in the background.
If it works for me , there is no reason why it wouldn't work for the rest of the Vista users.
Good Luck - it really does work and saves you taking back an otherwise great computer for the older XP.
I have an HP Pavillion 2048mb, 320gb, AMD Athlon 64*2, Dual core processor 5000+, NVIDIA Geforce 6150 SE graphics.
Windows Home Premium*32 preinstalled. My computer started crashing 1 week after purchase. This is only the 2nd week I have had the computer and it has crashed 6 times. I have been on numerous message boards. Had 2 chats w/HP. They aren't responding to emails and don't give support via the phone on this model.
I did notice one time on the blue screen seeing BIOS and shadowing? perhaps. The first time(s) the computer crashed, I performed system restore. It took many attempts for it to take, but it finally did take. I had 2 days w/o problems. I installed Microsoft Office 2003 (which is compatiable w/ vista) yesterday and my computer crashed a couple hours after installation and 2 more times after that. Here is info from 3 of the 6 crashes....
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 1033Additional information about the problem:
BCCode: 100000b8
BCP1: 81CF8300
BCP2: 83B18030
BCP3: 81CF2000
BCP4: 00000000
OS Version: 6_0_6000
Service Pack: 0_0
Product: 768_1Files that help describe the problem:
C:\Windows\Minidump\Mini030308-01.dmp
C:\Users\mr\AppData\Local\Temp\WER-75223-0.sysdata.xml
C:\Users\mr\AppData\Local\Temp\WER450A.tmp.version.txt
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 1033Additional information about the problem:
BCCode: 100000b8
BCP1: 81CF8300
BCP2: 84F1DB40
BCP3: 81CF2000
BCP4: 00000000
OS Version: 6_0_6000
Service Pack: 0_0
Product: 768_1Files that help describe the problem:
C:\Windows\Minidump\Mini030608-01.dmp
C:\Users\mr\AppData\Local\Temp\WER-208417-0.sysdata.xml
C:\Users\mr\AppData\Local\Temp\WER5C33.tmp.version.txtProblem signature
Problem Event Name: BlueScreen
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 1033Files that help describe the problem
Mini030608-02.dmp
sysdata.xml
Version.txtView a temporary copy of these files
Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.Extra information about the problem
BCCode: 100000b8
BCP1: 85C42208
BCP2: 85601AC0
BCP3: A769C000
BCP4: 00000000
OS Version: 6_0_6000
Service Pack: 0_0
Product: 768_1Does anyone has any suggestions? They would be greatly appreciated!
Thanks ~ Chelle
Chelle,
1) use the maximum BIOS VIDEO ROM setting for your NVIDIA GeForce 6150.
2) make sure you have the latest device driver for the NVIDIA 6150
a) Usually the device driver is located at HP's support website
b) The "Windows Update" function will also download the needed drivers.
3) Go to the 'CONTROL PANEL" click on "Window Updates"
a.) a window appears that will give you options to update VISTA. Plus, you can configure it to load updates automatically, unattended.
b.) their were some updates that addressed problems with the NVIDIA causing problems (such as BLUESCREEN)
c.) depending on how many updates are needed for your OS, the time needed to complete your updates' installation may require a bit of time. So, make sure you sceduled enough time to monitor the process in case some operator intervention is needed. Get the coffee brewing!
My system came with 1gig of RAM. I had to buy another Gig which I installed. VISTA seemed to be a little more compliant.However, the " BLUESCEEN" problem kept nagging me. It wasn't till I installed all the VISTA updates that my HP settled down. I believe, I read somwhere that the NVIDIA 6150 device driver updates were critical to resolving these problems.
If you review some of the post on this message board, you will find alot of information concerning simuliar VISTA OS problems.
PERSEVERANCE!!!
I hope this was of some help to you.....
Richard
- I also purchased my Gateway at BestBuy back on 2/2/08 it is now completely inoperable. When I purchased it they provided me with a restoration cd (extra charge, of course) which may as well be a blank cd. When I contacted Gateway on 4/16/08 they said they are finding that computers with more than one anti virus program on it, is one of the many causes of vista crashing, I have micro trend and spysweeper on mine. Have you come across this yet? Also, as I have been reading through the forums, I found a class action lawsuit against Microsoft due to problems with vista if I understand correctly. The attorneys handling were Gordon, Murray, Tilden LLP, 1001 Fourth Ave, Suite 400, Seattle Washington, 98154.
I have a HP. While playing freecell, I endured many crashes.
HP Notebook PCs
Compatibility Problems
with older software
Applications and Games
in Windows Vista
- Hi,
I have Vista Home Basic, my computer has crashed and at this point all I can get it to do is turn on and off. The warranty has expired, I wasn't playing any video games but I had recently received updates from both Microsoft and AVG (security software). It has crashed several times and I have had problems using my printer, it has to reinstall the driver almost every time I use it. I would appreciate any ideas on how I can get my computer up and running again.
Thanks. If you have a backup image of your hard disk you will have to recover the disk. I have VISTA HOME PREMIUM and the backup system is usually stored on a seperate partition on the disk about 5 to 6 gigs of data. I have yet to use this restore partition. I use a disk imaging applicaton Acronis True Image v10.which is about as good as most imaging software.
If you didn't backup your system you will have restore your system from system /restore media that the vendore usually includes with their system.
I have been experiencing "BLUE SCREEN OF DEATH" intermitant crashes since I owned my HP Pavillion. I managed to capture the error codes from the monitoring diagnostics that VISTA logs and sent copies to HP technical support. HP sent me a free shipping box in which I sent my laptop back to HP for them to repair. Seven (7) days later my laptop was back (via FEDEX) on my desk. I restored my data back. We'll see how it goes.
HP was very responsive and prompt. However, they are not flexable when it comes to answering questions that are out of the scope of the initial service call because the help desk seems to ridgidly follow troubleshooting flowcharts (thank you ISO 9000/1 !!!)
My Pavillion has an IR remote control clicker that was funtional till I sent it in for the interrmittant BSofD problem. They changed the motherboard and upgraded the BIOS firmware. I believe they didn't configure the IR port on the motherboard. So, now I have a new problem, which I believe could have been avoided, if they were able to answer a simple spontainious question that they said they would not answer; because it did not deal with the service problem. Confusing? you bet...
I hope they can just give the info I need to configure the IR and not have to go through the shipping/recceiving routine. Don't get me wrong it's great they service like this. But, I think being a little more flexiable would save some coin and time.
I got sidetracked! The point being I hope you got a good backup and if not it probably looks like a system restore mighgt be in order.
Good-Luck!!
GLITCH / NW3N
no you dont have to format your drive although you know you easily format without restoreing your system go to my computer youll see your C
rive,and D:right click either one scroll down to properties click on that youll see format drive and letter now listen up dont get to technical about it its fustrating i know the c drive if you click on it will format after your os restarts the d :\ you can do from your desktop.I want t=you to know if theres issues put in your sys restore *** and follow windows repair good luck
- Just happened on my Machine here and so still not fixed, hope MS offer free upgrades to something more stable than this Vista!
- we bought a new computer with vista weve had several problems tonite i have no sound. i cant figure it out when thru the steps i guess sound card may be out. wtf. my computer freezes all the time and runs slow
