Installation Issues: Solutions and Support, plus an important change to the Expression Web Support email process

Question

Good day, all.

Since the release of Expression Web 3, we have encountered several significant issues with the install. Many of you have contacted Microsoft via a dedicated email submission process that we have set up to let us know about your issue and to get help.

We are glad to report that we now have solutions for most of these setup issues, and have documented those in Knowledge Base articles. Please see the list below for topics and links to the related articles.

At this time we will discontinue use of the email process and refer you back to our standard processes for obtaining assisted support.

 

Expression Web 3 crashes during import if the Folder List Panel is closed Describes an application crash that can occur if you import a file or folder while the Folder List Panel is closed. Expression Studio 3 applications take an unusually long time to install Describes a problem where the Expression Web 3 installation takes much longer than normal to install due to a problem in one of the progress notification controls. Expression Web 3 crashes during setup Describes a problem that can occur when the Windows Management Instrumentation (WMI) Service will not start due to the presence of a file called WBEMCOMN.DLL

"Not a Valid Win32 Application" error trying to install Expression Web 3 Describes a problem trying to install Expression Web 3 when running the setup program from the retail DVD disc.

 

“Cannot Find DependencyProperty or PropertyInfo for Property named ‘Effect’” error during Expression Web 3 Setup
Describes a problem that can occur during the install of Expression Web 3 due to a corrupted install of the Microsoft .NET Framework 3.5 SP1.

Error -2147024873 during installation of Expression Web 2 or Studio 2
Describes a problem that can occur during the install of Expression Web 2 or Studio 2 due to corrupted Office 2007 installation files.

Expression Web 3: Cannot Type Accented Characters
Describes a problem where characters with accent marks typed in Microsoft Expression Web 3 appear without the accent marks.

Transitioning from FrontPage to Expression Web
Describes a white paper published by the Expression Web team published specifically to help FrontPage users transition to Expression Web and the current environment of Web standards.  This paper introduces Expression Web and how to work with existing FrontPage web sites in Expression Web.

Online Expression Web training videos
A description of various training videos that will help users get up to speed with Microsoft Expression Web.  Videos include creating page layouts using CSS, creating drop down menus, bringing legacy sites up to a standards compliant site and much more.

Computer restarts or blue screens after launching Expression Web 3 on Windows XP
Describes a problem where the computer restarts or blue screens when launching Expression Web 3 after installing on Windows XP with Service Pack 2.

Expression Web 3 crashes while starting up on Windows XP SP3
Describes a problem where Expression Web 3 crashes when launched following a successful installation on Windows XP SP3 due to a folder named “Common” in the install directory.

How to install the Microsoft Expression Development Server
Describes how to install Microsoft Expression Development Server to allow for local testing of ASP.NET and PHP pages.

Description of the Microsoft Expression Web 3 Service Pack 1
Describes the most significant improvements and fixes provided by Expression Web 3 Service Pack 1.  As well as where to obtain this service pack.

 

Answer 1

Hi there – I am having a very frustrating problem which I have never encountered before. I have been using Expression Web 2 now for about a year, but unfortunately several days ago it suffered a severe crash. I've tried running the repair option off the DVD – but to no avail, and it will not uninstall it either. I can't reinstall it until I uninstall it and it won't uninstall! The crashed EW2 is also affecting other functions in my computer so it is really frustrating. I have tried all the “fixes” I have been able to find through the forum to no avail. The program is “Stuck” on my computer. Neither the installation disc nor the Window’s removal wizard will un-install this program! PLEASE HELP! I am building several web-sites for people and now I am dead in the water!

 

I am running EW2 on a computer with XP service pk3 …I have had no problems till this crash.

If anyone can help me PLEASE thanks!

Answer 2

Agapao,

Edit: I see you already created a new thread. So, disregard all but the tip try System Restore

Please start a separate thread and ask your question there. Be sure to include the text of any error messages and error codes. Also, take a look at Event Viewer in the System and Application tabs and look for errors.

The more info we have, the better we'll be able to assist you.

Just a quick note that may help: Use System Restore at a point when everything was working properly and see if that resolves the problem.

Sorry you're having problems.

--Preston

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Columbia, CA. USA The Gilded Moon-Sierra Nevada Photography