Web 3 (617) doesn't automatically upgrade to Web 4 ??

Question

Paul said "One way to check this is to select Help -> About in Expression Web 3.  You should see a product ID there, beginning with a five-digit number, a dash, a three-digit number, a dash, and so on.  If that three-digit number is 617, you should be able to automatically upgrade to version 4."

I have Web 3 with a retail box 617 number.  The trial version download of Web 4 goes through the download process then disappears from my Download file in Windows 7 Ultimate (64).  When I click on the About Web 3 pull-down, it still reads version 3 with SP1.  No trace of version 4.  Why?

Answer 1

The download is a complete separate program. Both programs install side by side. So once you dl the trial version of ew 4 click on the dl file and follow the install instructions. Make sure you also dl the service packs and install them too.

pat

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Pat Geary - Microsoft MVP

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Answer 2

EW4 does not automatically install itself; you must run the downloaded program after you download it. Go here and download the Expression Studio 4 Web Professional package (Ultimate is NOT a free upgrade unless you currently have Expression Studio 3). After you download it, run it and install it. Once you have done so, go here and download the Service Pack 2 update to EW4. After installing the service pack, you will be up to date, and EW4 will activate itself when you run it after the install. You will see no change to the EW3 currently on your machine, since EW4 installs side-by-side.

cheers,
scott

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Answer 3

As I mentioned in my question, I did go through the download process, but it never appeared in my Download folder.  There is no evidence of Web 4.  I have nothing to click on to install.  The download process showed up on my screen, but when finished never showed up.

UPDATE:  I decided to run the download a second time.  That was the charm!  It downloaded and installed.  Plus, it appeared to self activate, as my ABOUT pull-down says Web 4 is fully licensed.

End of inquiry