Installing TFS - Error 28002

Question

Over the past few days we have been installing a single server deployment of TFS on a Win2K3 server with a domain administrator account.  The error we get is Error 28002  (about 90% through) during the install. 

We tried this install many times on two different servers, as well upgraded the Domain Controller from 2000 to 2003.  We even setup the install TFS account to have full domain administration rights. 

The error in the system logs:

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Product: Microsoft Visual Studio 2005 Team Foundation Server - ENU -- Error 28002.Error unknown.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
------------------------------------------------------------------

AND

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F53010: An unexpected condition has occurred in a Team Foundation component. The information contained here should be made available to your site administrative staff.
Technical Information (for the administrative staff):
Date (UTC): 3/27/2006 9:30:04 PM
Machine: SERVER8
Application Domain: TfsGssInit.exe
Assembly: Microsoft.TeamFoundation.Server, Version=8.0.0.0, Culture=neutral, PublicKeyToken=b03f5f7f11d50a3a; v2.0.50727
Process Details:
  Process Name: TfsGssInit
  Process Id: 2192
  Thread Id: 3976
  Account name: DOUS\tfssetup

Detailed Message: TF50621: GSS: Failed to retrieve identity from source : [S-1-5-21-2597610933-2492041022-1848928170-1105]
Exception Message: The specified domain does not exist or cannot be contacted. (type ActiveDirectoryObjectNotFoundException)

Exception Stack Trace:    at System.DirectoryServices.ActiveDirectory.Domain.GetDomain(DirectoryContext context)
   at Microsoft.TeamFoundation.Server.IdentityStoreAccessor.GetDomainDirectoryEntry(String domain)
   at Microsoft.TeamFoundation.Server.IdentityStoreAccessor.ReadIdentityFromAD(String domain, String username)
   at Microsoft.TeamFoundation.Server.IdentityStoreAccessor.ReadIdentityFromSource(String sid)
------------------------------------------------------------------

anyone out there that can help???

Answer 1

We figured it out. Our domain controller did not have the DNS configured correctly.  We checked the application event log viewer and found domain connectivily issues.  

;)

Answer 2

Mark it as answered, so other people can see it.

Answer 3

I have the exact same problem.

can you explain, in a walkthrough, how to solve this problem in the DNS, so I'll be able to explain it to the system guys....

Many thanks,

Guy

Answer 4

To help everyone understand more: We were getting the TFS - Error 28002 because we setup the TFS user accounts in our Domain Controller within Active Directory.  We installed TFS on a separate server and the Active Directory was on another server.

 

Since our internet server provider is managing our DNS we never setup the Domain Controller to be a DNS server.  Because we were getting this error, we decided to turn on the DNS server on our Domain Controller

 

Next we setup the Internal Protocol (TCP/IP) Properties on the TFS Server to use the following DNS server address of the Domain Controller.

 

For example: our DNS server was 192.168.168.1, so we pointed the Preferred DNS Server of the TFS Server to 192.168.168.1 and then we tried to do another install of the software.

 

And guest what, installation was successful.

Answer 5

I have the same error message. The DNS information is correct. the error happens near the end of the installation.

Any info would be much appreciated.

 

Answer 6

I have the same error, I configed everything ok, but it still happened. Any idea plz......

 

Answer 7

 

Hi All,

 

you need to change the SQL Reporting Services logon credentials ,From Specified User name  id to Local system,,Now it will be work fine without error,

 

and the following services will be run by the

 

SQL Services

SQL Server          -specified Account
SQl Agent            -specified Account
SQL analisis services   -specified Account
SQL Reporting services -local syatem

 

IIS Services

Application pool  identity    -N\w services
Report server   identity       -N\w services
Team foundation   identity   - N\w services
sharepoint central               -Different Account which you given at the time of installation
report server                       -n\w services

 

 

 

Thanks

Vijay.k