Existing Profile can not found in "Manage User Profile" page

Question

Hi all,

My SharePoint farm have about 9000 users. I configured User Profile Service, import and synchronize users from AD. It is all OK.

Last week, I found a very strange specific case: I have a user (called it AAA). I can see the "My profile" of AAA, but I can not search this user profile in "Manage User Profile" page of the User Profile Service Application.

After doing further investigation, I found that:

• All other users can be searched in "Manage User Profile" page.
• The number of profile imported from AD is correct (that means it include AAA profile)
• I tried to "Create a new profile" in "Manage User Profile" for AAA but get this error "The user you were trying to create already exists."
• Using PowerShell, I found that AAA's user profile exists and I can get all information of AAA profile.
• I can edit AAA's user profile by access directly this link:
  http://<central_administration_url>/_layouts/ProfAdminEdit.aspx?guid=<AAA_user_profile_ID>&q=<AAA_login_name>&ConsoleView=Active&ProfileType=User&ApplicationID=<user_profile_service_application_id>
• I check the User profile connection to AD, the OU that contains user AAA is checked.
• I ran full profile synchronization many times but can not search AAA user profile in "Manage User Profile" page

How can I fix it? This issue is very very strange!!!

Thanks,

Nhat Phan

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Nhat Phan

Answer 1

In Manage User Profile page, did you select the sub-type: Profile Missing from Import while searching for the user? Is the user profile marked for deletion?

Is the My Site clean up job running?

As outlined in http://technet.microsoft.com/en-us/library/ff681014.aspx, you can view and purge such non-imported objects with the below commands

To view the users and groups to delete:

Set-SPProfileServiceApplication $upa -GetNonImportedObjects $true

To delete the obsolete users and groups:

Set-SPProfileServiceApplication $upa -PurgeNonImportedObjects $true

http://www.harbar.net/articles/sp2010ups.aspx

Answer 2

Hi Guru,

Thanks for you reply.

1. I did selelect the sub-type: Profile Missing from Import while searching for the user but I still can not find.

2. I use your cmdlet to check, the user profile is NOT marked for deletion.

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Nhat Phan

Answer 3

Hi,

What is the text you typed in the Find profile textbox when searching the people?

Please try to use fuzzy query when searching.

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Xue-mei Chang

TechNet Community Support

Answer 4

Hi Xue-mei,

I typed the account name, login name, and even first name, last name,... of this person but can not find. For the others, it is OK.

I don not understand the meaning of "fuzzy query", can you explain with more details?

Thanks

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Nhat Phan

Answer 5

Hi Nhat,

sorry I'm not able to help. But I have exactly the same issue.

Kind regards

Denis