User Profile Full Sync is getting failed with Event ID 6401

Question

Hi,

We have configured multiple Synchronisation connection with multiple domains.This is the first time we are importing the user

profiles of different domains into sharepoint,

Full sync is running fine and its showing message at 8PM daily as the stopped-service-shutdown with an unexpected error.

When I looked at the event logs,Event ID 6401 logged as below

The management agent controller encountered an unexpected error.

"BAIL: MMS(5364): extensionmanager.cpp(546): 0x80230825 (The management agent run was terminated by the user.)

BAIL: MMS(5364): extensionmanager.cpp(1236): 0x80230825 (The management agent run was terminated by the user.)

BAIL: MMS(5364): export.cpp(814): 0x80230825 (The management agent run was terminated by the user.)

BAIL: MMS(5364): export.cpp(183): 0x80230808 (The management agent run was terminated as there were unspecified management agent errors.)

ERR: MMS(5364): cntrler.cpp(6085): Invalid export error code received: 0x 80230808

ERR: MMS(5364): cntrler.cpp(6982): Invalid error code from MA 'MOSS-<GUID>' while running run profile 'MOSS_EXPORT_<GUID>'.

ERR: MMS(5364): cntrler.cpp(6988): Additional information MA error string: <error-code>0x80230808</error-code><error-literal>Unknown error</error-literal>

Forefront Identity Manager 4.0.2450.34"

Does anyone have any idea about this error message? and none of the users terminated/stopped the sync

Looking forward for your cooperation.Thanks a lot .

Answer 1

 

Hello,

 

I assume that youare using different Sync connection for these other domains? Is there anyrelevant information in the ULS logs? i would start with changing the user for the Sync connection from DOMAIN\ACCOUNT to FQDN\ACCOUNT

Answer 2

Hi Considine,

Yes We configured diffrent sync connections for these other domains,There is no info logged in ULS logs related to this error ,The error message which I mentioned above is only getting logged in Event viewer.

Answer 3

Hi Venu,

May this help you http://blogs.technet.com/b/steve_chen/archive/2010/10/11/user-profile-import-from-bdc-fails-on-sharepoint-server-2010-with-event-id-6301.aspx

http://blogs.technet.com/b/steve_chen/archive/2010/10/13/troubleshooting-user-profile-sync-issues-on-sharepoint-2010.aspx

Regards

Senthil

Answer 4

Hi Senthil,

if this could be a known issue,its working fine in another farm.Not sure what is different from here to there

Answer 5

I'm sure this has long since been resolved but in case anyone else come across this in future, I beleive this happens when the Farm admin account (or the account used to run the User Profile Sync Service if you've been crazy enought to change it) is no longer a member of the local administrators group.

I can't be 100% and I know it's not supposed to need to stay in there but I've seen this after the account was taken out of this group but with no reboot to force the change to take effect.

Adding it back in and rebooting seemed to resolve the problem.

For what it's worth...

N03L.