Could not Open Document from Share point document Library issue

Question

Hi all,

I am getting an error when i am going to Open Document from Share point 2010 document Library  from other Computer via internet , below pop up shown

 After Pressing  on OK button  again a popup shown for  credentials (User name and Password ) and after providing the User name and password  i am getting the below message like this

"Could not open 'http://SharePointServer/../[DocumentLibrary]/Forms/template.dotx'"

So what could be the reason of this issue?Is there any configuration in share point ?

Regards,

Answer 1

Hi waheedswe,

Did you try to open Word template in document library?

Open Microsoft Office Word and then click File > Options > Trust Center > Trust Center Settings > Protected View and remove all selected options. This will make you document management unsafe so you should consider.

You can come to Save to SharePoint in Microsoft Word and then add document libraries into Microsoft Word.

To identify clearly what happened, download ULS Viewer and track any log related to your issue.

T.s

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SharePoint Vietnam | Blog | Twitter

Answer 2

Thanks for reply

Actually i am accessing the sharponit site from my computer outside the domain via internet . when i am going to open the any document from document Library i am getting the above error i already made suggested configuration in Microsoft word but no luck still i am not able to open the file from Share point document Library in MS word.

Is there any configuration need to implement in share point server for Client MS office access?

Regards,

Answer 3

Hi waheedswe,

Prior to integrating with Microsoft Office, you have to configure User Profile Service Application and then select Connect to Office feature in the Ribbon inside each document library.

By the way, I have just remembered the case similar to your problem. My employee was using Windows 7 64-bit while using Microsoft Office 2010 32-bit. Once she opened a document stored in a document library, she encountered the error like yours. I recommeded using consistently with whether 32-bit or 64-bit versions for Windows 7 and Office 2010. After that, everything was OK. Could you consider this case and let me know if it's similar to yours.

Regards,

T.s

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SharePoint Vietnam | Blog | Twitter

Answer 4

Hi waheedswe,

Open Microsoft Office Word 2010 (assuming you are using) and navigate to File > Help. Under About Microsoft Word, you will get the information, for example like mine: Version: 14.0.6112.5000 (32-bit).

T.s

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SharePoint Vietnam | Blog | Twitter

Answer 5

Thanks for reply thuan Soldier,

Yes My MS Office 2010 Version: 14.0.4373.1000 (32-bit). and Windows 7 64-bit

May i have to install MS office 2010 64-bit ? or some thing else ? some clients have the  MS office 2007 then ?

Regards,

Answer 6

Hi waheedswe,

Try to re-install Microsoft Office 64-bit and see how it goes. I don't know other computers but by now you are using products inconsistently.

T.s

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SharePoint Vietnam | Blog | Twitter

Answer 7

Hi Thuan Soldier,

i reinstalled the MS office 2010 32- bit and error removed  and document is Opening in read only mode by defualt and each time a pop up for credentails (username and password) for each document Opening . i dont know what cause the above issue after reinstallation of MS office it works

only the issue is read only opening of document and avoiding the credentails while opening the document .

Second document is Opening very much slow from Share point site.

is there any way to solve this issue . kindly suggest the best way to improve the usability

Regards,

Answer 8

you can try this... Go to CA and Web applications list...Select your web app and click general settings... Change the browser handling option from Strict to Permissive and try again...

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B Singh