Friday, December 16, 2011 7:42 PM
We have a new Sharepoint 2010 Server setup as a single server, Sharepoint, SQL Server and SMTP Service all on the same box.
The SQL server can send email using the local SMTP server, but the SharePoint server cannot.
Both the SharePoint admin site and the Sharepoint Site post this message:
IE message: "Could not perform this operation because the default mail client is not properly installed"
I tried the SharePoint Server setup for SMTP with both the FQDN of the server and the IP address.
What would cause the SharePoint server to not use the configured SMTP server and cause the browser to try and use an Email client?
Friday, December 16, 2011 7:48 PMModeratorTry using "localhost" as the mail server in Central Admin.
Friday, December 16, 2011 8:02 PM
The admin site will not accept "localhost" (or 127.0.0.1) as a vaild SMTP server, it shows it as a Sharepoint Error
I can ping "localhost" ok...
Friday, December 16, 2011 9:17 PMModeratorDid you try the servers hostname instead of FQDN?
Wednesday, February 08, 2012 4:39 PM
Yes, <hostname>, <Hostname.domain>, <ip address>, nothing works.
It acts like it it might be trying to use the SMTP server and gives up when it fails.
If you are connected from a browser, when it fails it tries to use the "default Mail Client"
If not is installed it gives a default mail client not installed error message
If the local mail client is Outlook, it opens Outlook to send mail.
I am having trouble finding anything in the Sharepoint logs...
Thursday, February 23, 2012 4:09 PM
We are having the same issue. Has anyone found an answer?
Friday, March 16, 2012 11:28 PM
SAME problem, same attempts, same failure... several hours trying to find a solution -- have to look elsewhere.
too bad MS can't be bothered to hire real writers who know how to craft HELP instead of these hokey boards. Too lazy to respond, too.
Thursday, April 19, 2012 8:52 AMCan you please link to a proper solution?
Friday, May 11, 2012 5:37 PM
Well, it cost me a Microsoft technical support incident, but here it is:
There is no solution! This behaviour is by design...
It seems the SharePoint Server can send out email using an SMTP server when it wants to, it just doesnt always want to.
For some unknown (crazy?) reason Microsoft decided that some SharePoint functions will use the SMTP server and some dont. Those that dont must use the local mail client. !?!
Why the incosistancy? Only Microsoft knows for sure - and they dont share that kind of information. I dont know why, we couldnt be more frustrated by Microsoft if they tried...
Alerts will use the SMTP server. Anything other emails may or may not, if they dont a local mail client is required :(
Nothing in any documentation that I could find discusses this, maybe it a new "feature".
My personal opinion of SharePoint Server has been getting worse and worse the more I use it.