Sharepoint 2010 Enterprise Ribbon Not Loading

Question

Hi,

We have a medium Sharepoint 2010 SP1 Enterprise farm with 2 virtual load balanced front ends, some application servers to support Sharepoint functions such as BI and a clustered SQL2008R2 backend.

We are experiencing issues with the Sharepoint 2010 ribbon not loading for some users.  Not in IE, not in Firefox.  We can not naarow it down to an OS, Office version or IE version.  We have very little customisation, and certainly not in the ribbon area.

We have also tried to go around the load balancer, but this does not improve the situation.

BING returns quite some results but nothing really bundled.  I was hoping for a step by step guide to resolve this issue ?

 

If you require any additional information let me know.

Thanks,

Gunther Coppens

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Gunther Coppens

Answer 1

The ribbon is created and displayed by JavaScript running on the user's browser.

Has the master page been customized? Has a site owner added JavaScript to a page using a Content Editor Web Part or SharePoint Designer?

Check the browser for JavaScript errors.

 

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Mike Smith TechTrainingNotes.blogspot.com

Answer 2

Hi - Thanks for the feedback.   The master page has been configured, not customized.  I will check for the rest.

We did have a JSON error at some point in the browser.

 

For the rest it seems we have found a workaround by deleting the browser history for most people ... very odd ...

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Gunther Coppens

Answer 3

Hi - Answer from the admin :

No, we didn’t add any javascript in the content editor web part.

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Gunther Coppens

Answer 4

 

Hi Mike,

I am working on sharepoint development for the first time.

I have used a custom master page(with custom css and jquery )

After completion of development, with the admin credentials i was able to see the page working properly in IE9 and Safari.

But for some of the users , js is not working or not loaded, can you please tell me where did i go wrong / how to fix this?

Answer 5

We too have a customized masterpage with additional js.  *Sometimes* core SharePoint js functionality will not load.  It seems completely random.  I can be using SharePoint for hours then I won't be able to get ribbons or menus to work.  I'll check and it will have js errors.  I can reload the page 1-10 times and it will come back and work fine.  My added code is designed to wait for sp.js to load but the problem is with sp.js and sp.core.js not loading EVERY time like it should be.

I've tried to force sp.js to load, but then if it tries to load the *.debug.js it blows up.

Please help if anyone knows how to reliably get SharePoint to load it's core JS EVERYTIME a page loads.

Answer 6

Two things to check..

1) JavaScript can be a bit fragile. If any line fails (without error handling) then no JavaScript past that point will run. Example, if a Content Editor Web Part has been added with some JavaScript that fails, then other JavaScript based features like menus and the ribbon will not run.

2) You may be getting timeouts. A page loads a number of files such as images, CSS and JavaScript libraries. Sometimes a page will load, but one of the linked files will time out. Use one of the browser tools to monitor the linked files and load times

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Mike Smith TechTrainingNotes.blogspot.com