PowerPivot v2: Access provider not installed

Question

I just upgraded to the new Powerpivot v2.  I am trying to get data from an access 2003 database.  When I specify the database and click "Test Connection" I get the following error:

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Error Message:
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Cannot connect to the data source because the Access provider is not installed.

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Call Stack:
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   at Microsoft.AnalysisServices.Common.DataSourceBasic.ValidateProviderInformation()
   at Microsoft.AnalysisServices.Common.DataSourceBasic.TestConnection()
   at Microsoft.AnalysisServices.Common.DataSourceBasic.ClickTestConnection(Object progressControl)

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I can successfully load and refresh Excel data but I cannot connect to either Access 2003 or Access 2010 databases.  I have Office 2010 32 bit and it is fully patched.  I even installed the Access Data Engine 2010 thinking it would help but no.

Any ideas how to troubleshoot this?  Do I need to revert to Powerpivot v1?

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cnuk

Answer 1

Correction.  I can't import Excel either now.  Same message as trying Access:  Provider is not installed.

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cnuk

Answer 2

Install Microsoft ACE provider at http://www.microsoft.com/downloads/details.aspx?familyid=C06B8369-60DD-4B64-A44B-84B371EDE16D&displaylang=en

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Answer 3

I did.  Sorry I wasn't specific.  I installed AccessDatabaseEngine.exe or the "Microsoft Access Database Engine 2010 Redistributable" and still the same problem.  For reference in Excel I can import data from an Access database directly to a worksheet using the ACE driver no problem.

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cnuk

Answer 4

Hi cnuk,

Since you have already installed the provider, we can suspect that it is not the issue of Provider, have you uninstall the older add-in before install the newer add-in for PowerPivot? Based on Microsoft document, using the newest features requires that you first uninstall the previous version, and then install the current version. The PowerPivot add-in to Excel cannot be upgraded using a Setup program. Furthermore, you cannot use an older and newer version of the add-in on the same computer. You can refer to this http://msdn.microsoft.com/en-us/library/gg488724.aspx for detail information. Besides, you have to upgrade a workbook to allows the use of new features.

For more information about how to get and use the ACE provider locally and on SharePoint, please see: http://powerpivotgeek.com/2010/08/18/working-with-the-2010-office-ace-provider/

Thanks,

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Challen Fu

TechNet Community Support

Answer 5

Yes I had uninstalled Powerpivot v1 and then installed Powerpivot v2.  I tried an uninstall/reinstall and no luck.   Uninstalled v2 and went back to v1 and it works fine.....v2 not ready for prime time, at least on my machine.

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cnuk