Unable to get outgoing e-mail alerts working

Question

Hi,  I'm a new to windows sharepoint services 3.0.

I have an install that is working great, the only problem is that I have been completely unable to get outgoing e-mail alerts to work.

I created a workflow using sharepoint designer 2007 to e-mail my group whenever a shared document is changed.   The workflow always says completed, but when you click on the word completed the "Workflow history" says "Error", UserID "System Account", The e-mail message cannot be sent.  Make sure the outgoing e-mail settings for the server are configured correctly.

Any tips on where I should start troubleshooting?  I set up the WSS install using the wizard suggested settings only on a clean install of windows server 2003.

I have checked and port 25 outgoing is working just fine.  In fact I even was able to set up the SMTP service, and configure it to relay through a local smarthost.  So telneting to localhost on 25 and sending an e-mail manually works.

In sharepoint in both the top level and application level settings I have set the outgoing server to the hostname of the machine running sharepoint, with the intention that messages will be routed through the local SMTP service, then on to the smarthost.

Answer 1

So you set your outgoing email settings to the SharePoint server itself?  That may be the part that isn't set up right. Are you not able to set your Outgoing email settings in Central Admin to point to an exchange server or equivalent?

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SharePoint Architect || My Blog

Answer 2

Hi,

 

I suggest you double check the configuration of outgoing email by following the Technet document below:

http://technet.microsoft.com/en-us/library/cc263462.aspx

 

If you ensure that all the configurations are right as above, you need to check the following settings:

1.         Go to SSP-> User Profile and Properties-> View User Profiles to check whether the E-mail address property is imported without any problem. If not, please run a full import to import user profile again.

2.         Check timer service job in the “Central Administration”à “Operations” à “Timer job status” to see if the immediate alerts are succeeded with 100%.

3.         Please go to “Web Application Outgoing E-mail Settings” to check the configuration there especially the name of Outbound SMTP server

4.         Ensure the account of receiver have at least read permission on the list

After check the settings above, then try to use one user account to configure alerts of a document item to see if the user can receive the alerts when the document changes. Make sure you have configured the mailbox account for this user in POP3 Service.

 

Hope this helps.

 

Lu Zou