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SPLWOW64.exe causing high memory utilization on windows 2008 R2 server causing printing to stop on SAPSPRINT

    Question

  • Following errors were detected on windows 2008 R2 Sp1 print server:-

    Log Name:      Application
    Source:        Application Error
    Date:          18-6-2013 18:01:17
    Event ID:      1000
    Task Category: (100)
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      HWUVN802.d30.intra
    Description:
    Faulting application name: splwow64.exe, version: 6.1.7601.17777, time stamp: 0x4f35fbfe
    Faulting module name: KERNELBASE.dll, version: 6.1.7601.18015, time stamp: 0x50b8479b
    Exception code: 0xc0000005
    Fault offset: 0x0000000000009e5d
    Faulting process id: 0x5c4
    Faulting application start time: 0x01ce5abb3fc42981
    Faulting application path: C:\Windows\splwow64.exe
    Faulting module path: C:\Windows\system32\KERNELBASE.dll
    Report Id: 4ecfea12-d830-11e2-84ed-005056977653
    Event Xml:
      <System>
        <Provider Name="Application Error" />
        <EventID Qualifiers="0">1000</EventID>
        <Level>2</Level>
        <Task>100</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2013-06-18T16:01:17.000000000Z" />
        <EventRecordID>4824</EventRecordID>
        <Channel>Application</Channel>
        <Computer>HWUVN802.d30.intra</Computer>
        <Security />
      </System>
      <EventData>
        <Data>splwow64.exe</Data>
        <Data>6.1.7601.17777</Data>
        <Data>4f35fbfe</Data>
        <Data>KERNELBASE.dll</Data>
        <Data>6.1.7601.18015</Data>
        <Data>50b8479b</Data>
        <Data>c0000005</Data>
        <Data>0000000000009e5d</Data>
        <Data>5c4</Data>
        <Data>01ce5abb3fc42981</Data>
        <Data>C:\Windows\splwow64.exe</Data>
        <Data>C:\Windows\system32\KERNELBASE.dll</Data>
        <Data>4ecfea12-d830-11e2-84ed-005056977653</Data>
      </EventData>
    </Event>

    After restarting SAPSPRINT and Print spooler service on server, memory utilization reduced and we were able to start printing using SAP. Now again splwow64.exe is still consuming high memory on server and is gradually increasing.

    Hence a reply to permanently resolve the issue will be high appreciated.

    Thanks in advance.

    Regards, Bunty Shah


    Regards, Bunty Shah

    Thursday, June 20, 2013 3:02 PM

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