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Data Explorere Online Search not working

    Question

  • Hello,
    I have just installed the Office 2010 Data Explorer add-in 32 bits. 
    When I try to use the Online search functionality I type the search term but the tools answes "An unexpected error occurred when contacting the data explorer  service"
    I thought it could be some problem with our proxy but i don't see anyway to introduce this information. I have Internet Explorer 8 as default browser with a correct proxy configuration
    Wednesday, May 29, 2013 12:19 PM

Answers

  • Hi David,

    Thanks for reporting this error. In order to investigate this issue, can you use the "send a frown" feature from the Data Explorer client. So we will know more about your current version and will be able to get more details.

    To do that, click on "Send feedback" button in the Data Explorer ribbon, then choose "Send a frown". It will open a new email message with some details from your current session. Feel free to add any comment in that email.

    Thanks,

    Jean-Sébastien

    Thursday, May 30, 2013 5:14 AM