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Server 2012 vm shutdown unexpectedly

    Question

  • We have deployed a windows 2012 vm last week. It has shutdown unexpectedly 2 times without a visible cause. No windows updates where running at that time.
    
    Eventlog:
    
    The previous system shutdown at 7:39:41 AM on ‎11/‎12/‎2012 was unexpected.
    
    The previous system shutdown at 12:10:32 AM on ‎11/‎12/‎2012 was unexpected.
    Is there any way to see what caused this?

    Monday, November 12, 2012 9:25 AM

Answers

  • Coen,

    it is possible to investigate the root cause, but not likely to bring useful information at this point. Looking at the timeframes, the most common cause would be a problem with the hardware hosting your VM. At this point the self recovery probably moved you VM to a new host and the issue should be resolved.


    Flavio Muratore Sr. Support Escalation Engineer Windows Azure Technical Support

    Tuesday, November 13, 2012 3:42 PM

All replies

  • Coen,

    it is possible to investigate the root cause, but not likely to bring useful information at this point. Looking at the timeframes, the most common cause would be a problem with the hardware hosting your VM. At this point the self recovery probably moved you VM to a new host and the issue should be resolved.


    Flavio Muratore Sr. Support Escalation Engineer Windows Azure Technical Support

    Tuesday, November 13, 2012 3:42 PM
  • Thanks for your answer Flavio.

    Could you allso tell me if it's safe to run production systems atm? i want to use the vm to host a website for a customer. An occasional reboot doesn't matter but they can't afford extended periods of down time and data loss. We would allso like to know when azure will go out of preview and if the vm's will continue to function after the preview is over.

    • Edited by Coen80 Tuesday, November 13, 2012 8:41 PM
    Tuesday, November 13, 2012 8:39 PM
  • Coen,

    for as long as Windows Azure Virtual Machines is in Preview, you should NOT run production environments on it.
    When it is ready for production environments we will go to General Availability.


    Flavio Muratore Sr. Support Escalation Engineer Windows Azure Technical Support

    Tuesday, November 13, 2012 8:44 PM
  • I missed your second question.

    We do not expect you to have to re-create the Virtual Machines when we go GA.


    Flavio Muratore Sr. Support Escalation Engineer Windows Azure Technical Support

    Tuesday, November 13, 2012 8:46 PM
  • Hi Coen,

    This may be of interest.  From:  Manage the Availability of Virtual Machines.  You can ensure the availability of your application by using multiple Windows Azure Virtual Machines. By using multiple virtual machines in your application, you can make sure that your application is available during local network failures, local disk hardware failures, and any planned downtime that the platform may require.

    Followed by instructions on how to implement.

    John

    Wednesday, November 14, 2012 6:03 PM
  • Thanks for the replies. We would have preferred azure, but the NOT running production environments on it will probably force us to choose ec2.
    Thursday, November 15, 2012 12:47 PM