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Visual 2010 Professional Error right at beginning of Install - MSI returned error code 1612

    Question

  • I have VS 2010 Professional on DVD. When I try to install on my home computer after I hit the install button, almost immediately I get a message "Setup Failure". I brought my laptop from work home and the DVD install on it perfectly.

    In the past week, I have installed Office 2010 and Microsoft Design 3 on my home computer and both were perfect installs.

    This problem relates back to a couple of months ago when I couldn't install VS2008 after putting a trial of VS2008 pro on and then taking it off and trying to put VS2008 standard back on. I thought VS2010 might get me out of the problem.

    If someone could give me some directions on what to fix on this home computer .... that would be great.

    Top four lines of the Error Log looks like this:

    [05/19/10,08:57:37] Microsoft Application Error Reporting: [2] Error: Installation failed for component Microsoft Application Error Reporting. MSI returned error code 1612
    [05/19/10,08:57:38] VS70pgui: [2] DepCheck indicates Microsoft Application Error Reporting is not installed.
    [05/19/10,08:57:38] VS70pgui: [2] DepCheck indicates VC 9.0 Runtime (x86) was not attempted to be installed.
    [05/19/10,08:57:38] VS70pgui: [2] DepCheck indicates VC 10.0 Runtime (x86) was not attempted to be installed.

    The log file looks like this around the error as well:

    [05/29/10,14:19:33] BWaitForMSI(): Verifying we're the only installation currently in progress.
    [05/29/10,14:19:33] BWaitForMSI(): Ready to proceed with installation.  Continuing...
    [05/29/10,14:19:33] Microsoft Application Error Reporting: (MsiRetryHelper) calling MsiInstallProduct() now.
    [05/29/10,14:19:33] Microsoft Application Error Reporting: Action returned 1612/0 - Retry counters:
    [05/29/10,14:19:33] Microsoft Application Error Reporting: 1618: 0/100
    [05/29/10,14:19:33] Microsoft Application Error Reporting: 1603: 0/0
    [05/29/10,14:19:33] Microsoft Application Error Reporting: 1603/1303: 0/2
    [05/29/10,14:19:33] Microsoft Application Error Reporting: 1603/1306: 0/2
    [05/29/10,14:19:33] Microsoft Application Error Reporting: 1603/1308: 0/2
    [05/29/10,14:19:33] Microsoft Application Error Reporting: 1603/1309: 0/2
    [05/29/10,14:19:33] Microsoft Application Error Reporting: 1603/1310: 0/2
    [05/29/10,14:19:33] Microsoft Application Error Reporting: 1603/1311: 0/2
    [05/29/10,14:19:33] Microsoft Application Error Reporting: 1603/1329: 0/2
    [05/29/10,14:19:33] Microsoft Application Error Reporting: 1603/1330: 0/2
    [05/29/10,14:19:33] Microsoft Application Error Reporting: 1603/1335: 0/2
    [05/29/10,14:19:33] Microsoft Application Error Reporting: 1603/1406: 0/2
    [05/29/10,14:19:33] Microsoft Application Error Reporting: 1603/1706: 0/2
    [05/29/10,14:19:33] Microsoft Application Error Reporting: 1603/1719: 0/2
    [05/29/10,14:19:33] Microsoft Application Error Reporting: 1603/25543: 0/2
    [05/29/10,14:19:33] Microsoft Application Error Reporting: Will not retry.
    [05/29/10,14:19:33] InstallReturnValue: GFN_MID Microsoft Application Error Reporting, 0x64c
    [05/29/10,14:19:33] Setup.exe: GetGlobalCustomProperty - Property: {B7D05DBA-FC13-4B6C-B30E-28967A0FFF4E} - PropertyName: Reboot Count - Value:
    [05/29/10,14:19:33] Microsoft Application Error Reporting: Reboot Counter =
    [05/29/10,14:19:33] Microsoft Application Error Reporting: This component has not yet requested a reboot prior to installation.
    [05/29/10,14:19:33] Setup.exe: AddGlobalCustomProperty
    [05/29/10,14:19:33] Setup.exe: AddGlobalCustomProperty
    [05/29/10,14:19:33] Microsoft Application Error Reporting: ***ERRORLOG EVENT*** : Error: Installation failed for component Microsoft Application Error Reporting. MSI returned error code 1612
    [05/29/10,14:19:33] Setup.exe: GetGlobalCustomProperty - Property: {BBE1827C-F2FD-4FDA-A6D6-C83B62FFFDCA} - PropertyName: compfailed - Value: 0
    [05/29/10,14:19:33] Microsoft Application Error Reporting: CBaseComponent::LaunchWatson() - Obtained CSetupWatson instance

     

    Saturday, May 29, 2010 6:37 PM

Answers

  • Hi JohnFeeney,

    I have some clarification with you:
    What's the OS of your home computer?

    For error code "1612", it means "The installation source for this product is not available."

    Since you can install Visual Studio 2010 Professional Edition via DVD without problem on your laptop, it looks like that the DVD media installer is healthy.

    To isolate the possible cause of the installer itself, please create an ISO image of the DVD. This can be achieved by using for example, Nero Burning ROM, and creating an image of the CD/DVD. Doing this, will help us see if there is a problem with the actual media or something similarly related.
    Then extract the ISO image by using the 3rd-party tools like Winzip and then do the installation from the extracted file on the HDD.

    If there is still any problem during the installation, please follow the following steps to collect the log files for further troubleshooting:

    - Try to clean your "%temp%" folder (Start Menu >> Run >> Type "%temp%")
    - Install VS2010
      (If you're running Windows Vista or later OS, the installer must be run with administrator privileges - Right-click the installer >> "Run as Administrator")
    - Collect the logs from "%temp%" folder
       Collect tool: http://www.microsoft.com/downloads/details.aspx?FamilyID=e0da314f-6216-4a18-bc6b-7d29cf83af20&displaylang=en
    - Send vslogs.cab file to me (v-yicche@microsoft.com)
      Note: Please attach the link of this post in the mail.

    Hope this helps! If you have any concern, please feel free to let me know.

    Best regards,
    Yichun Chen
    MSDN Subscriber Support in Forum
    If you have any feedback on our support, please contact msdnmg@microsoft.com
    Please remember to mark the replies as answers if they help and unmark them if they provide no help.
    Welcome to the All-In-One Code Framework! If you have any feedback, please tell us.
    • Marked as answer by YiChun Chen Friday, June 04, 2010 6:24 AM
    Monday, May 31, 2010 9:31 AM

All replies

  • I have VS 2010 Professional on DVD. When I try to install on my home computer after I hit the install button, almost immediately I get a message "Setup Failure". I brought my laptop from work home and the DVD install on it perfectly.

    In the past week, I have installed Office 2010 and Microsoft Design 3 on my home computer and both were perfect installs.

    This problem relates back to a couple of months ago when I couldn't install VS2008 after putting a trial of VS2008 pro on and then taking it off and trying to put VS2008 standard back on. I thought VS2010 might get me out of the problem.

    If someone could give me some directions on what to fix on this home computer .... that would be great.

    Top four lines of the Error Log looks like this:

    [05/19/10,08:57:37] Microsoft Application Error Reporting: [2] Error: Installation failed for component Microsoft Application Error Reporting. MSI returned error code 1612
    [05/19/10,08:57:38] VS70pgui: [2] DepCheck indicates Microsoft Application Error Reporting is not installed.
    [05/19/10,08:57:38] VS70pgui: [2] DepCheck indicates VC 9.0 Runtime (x86) was not attempted to be installed.
    [05/19/10,08:57:38] VS70pgui: [2] DepCheck indicates VC 10.0 Runtime (x86) was not attempted to be installed.

    The log file looks like this around the error as well:

    [05/29/10,14:19:33] BWaitForMSI(): Verifying we're the only installation currently in progress.
    [05/29/10,14:19:33] BWaitForMSI(): Ready to proceed with installation.  Continuing...
    [05/29/10,14:19:33] Microsoft Application Error Reporting: (MsiRetryHelper) calling MsiInstallProduct() now.
    [05/29/10,14:19:33] Microsoft Application Error Reporting: Action returned 1612/0 - Retry counters:
    [05/29/10,14:19:33] Microsoft Application Error Reporting: 1618: 0/100
    [05/29/10,14:19:33] Microsoft Application Error Reporting: 1603: 0/0
    [05/29/10,14:19:33] Microsoft Application Error Reporting: 1603/1303: 0/2
    [05/29/10,14:19:33] Microsoft Application Error Reporting: 1603/1306: 0/2
    [05/29/10,14:19:33] Microsoft Application Error Reporting: 1603/1308: 0/2
    [05/29/10,14:19:33] Microsoft Application Error Reporting: 1603/1309: 0/2
    [05/29/10,14:19:33] Microsoft Application Error Reporting: 1603/1310: 0/2
    [05/29/10,14:19:33] Microsoft Application Error Reporting: 1603/1311: 0/2
    [05/29/10,14:19:33] Microsoft Application Error Reporting: 1603/1329: 0/2
    [05/29/10,14:19:33] Microsoft Application Error Reporting: 1603/1330: 0/2
    [05/29/10,14:19:33] Microsoft Application Error Reporting: 1603/1335: 0/2
    [05/29/10,14:19:33] Microsoft Application Error Reporting: 1603/1406: 0/2
    [05/29/10,14:19:33] Microsoft Application Error Reporting: 1603/1706: 0/2
    [05/29/10,14:19:33] Microsoft Application Error Reporting: 1603/1719: 0/2
    [05/29/10,14:19:33] Microsoft Application Error Reporting: 1603/25543: 0/2
    [05/29/10,14:19:33] Microsoft Application Error Reporting: Will not retry.
    [05/29/10,14:19:33] InstallReturnValue: GFN_MID Microsoft Application Error Reporting, 0x64c
    [05/29/10,14:19:33] Setup.exe: GetGlobalCustomProperty - Property: {B7D05DBA-FC13-4B6C-B30E-28967A0FFF4E} - PropertyName: Reboot Count - Value:
    [05/29/10,14:19:33] Microsoft Application Error Reporting: Reboot Counter =
    [05/29/10,14:19:33] Microsoft Application Error Reporting: This component has not yet requested a reboot prior to installation.
    [05/29/10,14:19:33] Setup.exe: AddGlobalCustomProperty
    [05/29/10,14:19:33] Setup.exe: AddGlobalCustomProperty
    [05/29/10,14:19:33] Microsoft Application Error Reporting: ***ERRORLOG EVENT*** : Error: Installation failed for component Microsoft Application Error Reporting. MSI returned error code 1612
    [05/29/10,14:19:33] Setup.exe: GetGlobalCustomProperty - Property: {BBE1827C-F2FD-4FDA-A6D6-C83B62FFFDCA} - PropertyName: compfailed - Value: 0
    [05/29/10,14:19:33] Microsoft Application Error Reporting: CBaseComponent::LaunchWatson() - Obtained CSetupWatson instance

     


    Its seems some of the Operating system components are crashed which needs to be repaired with the installation media. Or just simply remove the components from Add/Remove programmes and try the latest one.

    It means take the back of projects and try to remove all the express or trial version with the help of Add/remove wizard. Clear the temp files by typing this command in RUN  and hit enter

    %temp%

    Remove all the files and folder from this location. Reboot the machine when ever required and try to run the setup again

     

     


    Raman Katwal
    Sunday, May 30, 2010 12:44 PM
  • And one more thing make sure windows Error reporting service is running.
    Raman Katwal
    Sunday, May 30, 2010 12:46 PM
  • Hi JohnFeeney,

    I have some clarification with you:
    What's the OS of your home computer?

    For error code "1612", it means "The installation source for this product is not available."

    Since you can install Visual Studio 2010 Professional Edition via DVD without problem on your laptop, it looks like that the DVD media installer is healthy.

    To isolate the possible cause of the installer itself, please create an ISO image of the DVD. This can be achieved by using for example, Nero Burning ROM, and creating an image of the CD/DVD. Doing this, will help us see if there is a problem with the actual media or something similarly related.
    Then extract the ISO image by using the 3rd-party tools like Winzip and then do the installation from the extracted file on the HDD.

    If there is still any problem during the installation, please follow the following steps to collect the log files for further troubleshooting:

    - Try to clean your "%temp%" folder (Start Menu >> Run >> Type "%temp%")
    - Install VS2010
      (If you're running Windows Vista or later OS, the installer must be run with administrator privileges - Right-click the installer >> "Run as Administrator")
    - Collect the logs from "%temp%" folder
       Collect tool: http://www.microsoft.com/downloads/details.aspx?FamilyID=e0da314f-6216-4a18-bc6b-7d29cf83af20&displaylang=en
    - Send vslogs.cab file to me (v-yicche@microsoft.com)
      Note: Please attach the link of this post in the mail.

    Hope this helps! If you have any concern, please feel free to let me know.

    Best regards,
    Yichun Chen
    MSDN Subscriber Support in Forum
    If you have any feedback on our support, please contact msdnmg@microsoft.com
    Please remember to mark the replies as answers if they help and unmark them if they provide no help.
    Welcome to the All-In-One Code Framework! If you have any feedback, please tell us.
    • Marked as answer by YiChun Chen Friday, June 04, 2010 6:24 AM
    Monday, May 31, 2010 9:31 AM
  • Hi JohnFeeney,

    I'm writing to follow up the post. Does the above suggestion work?

    Please feel free to let me know if you need any help.

    Best regards,
    Yichun Chen
    MSDN Subscriber Support in Forum
    If you have any feedback on our support, please contact msdnmg@microsoft.com
    Please remember to mark the replies as answers if they help and unmark them if they provide no help.
    Welcome to the All-In-One Code Framework! If you have any feedback, please tell us.
    Wednesday, June 02, 2010 8:49 AM
  • Hi JohnFeeney,

    I've marked my reply as answer. If you have any concern, you can unmark my reply and let me know.

    Have a nice day!

    Best regards,
    Yichun Chen
    MSDN Subscriber Support in Forum
    If you have any feedback on our support, please contact msdnmg@microsoft.com
    Please remember to mark the replies as answers if they help and unmark them if they provide no help.
    Welcome to the All-In-One Code Framework! If you have any feedback, please tell us.
    Friday, June 04, 2010 6:24 AM