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install Microsoft Application Error Reporting fail , dw20shared.msi

    Question

  •  
    msiexec /i dw20shared.msi /lx xxx.log
    


    MSI (c) (28:FC) [17:16:36:296]: Enabling baseline caching for this transaction since all active patches are MSI 3.0 style MSPs or at least one MSI 3.0 minor update patch is active
    === Logging started: 12-01-17  17:16:36 ===
    Action start 17:16:36: INSTALL.
    MSI (s) (98:90) [17:16:36:312]: Setting cached product context: User non-assigned for product: 0B436121B4F23D11DA3A000CF425DD25
    MSI (s) (98:90) [17:16:36:312]: Using cached product context: User non-assigned for product: 0B436121B4F23D11DA3A000CF425DD25
    MSI (s) (98:90) [17:16:36:312]: Setting cached product context: machine assigned for product: 00002109120000000000000000F01FEC
    MSI (s) (98:90) [17:16:36:312]: Using cached product context: machine assigned for product: 00002109120000000000000000F01FEC
    MSI (s) (98:90) [17:16:36:328]: Setting cached product context: machine assigned for product: 00002109120040800000000000F01FEC
    MSI (s) (98:90) [17:16:36:328]: Using cached product context: machine assigned for product: 00002109120040800000000000F01FEC
    MSI (s) (98:90) [17:16:36:328]: Setting cached product context: machine assigned for product: 000021094A0090400000000000F01FEC
    MSI (s) (98:90) [17:16:36:328]: Using cached product context: machine assigned for product: 000021094A0090400000000000F01FEC
    MSI (s) (98:90) [17:16:36:328]: Setting cached product context: machine assigned for product: 00002109E60040800000000000F01FEC
    MSI (s) (98:90) [17:16:36:328]: Using cached product context: machine assigned for product: 00002109E60040800000000000F01FEC
    MSI (s) (98:90) [17:16:36:328]: Setting cached product context: machine assigned for product: 0390FB79BAA6F9230946F122CC80D32E
    MSI (s) (98:90) [17:16:36:328]: Using cached product context: machine assigned for product: 0390FB79BAA6F9230946F122CC80D32E
    MSI (s) (98:90) [17:16:36:328]: Setting cached product context: machine assigned for product: 07F090D480F606B439751AFD4D54F890
    MSI (s) (98:90) [17:16:36:328]: Using cached product context: machine assigned for product: 07F090D480F606B439751AFD4D54F890
    MSI (s) (98:90) [17:16:36:328]: Setting cached product context: machine assigned for product: 0C161BD5C9C77D14D81ABC11F20649B6
    MSI (s) (98:90) [17:16:36:328]: Using cached product context: machine assigned for product: 0C161BD5C9C77D14D81ABC11F20649B6
    MSI (s) (98:90) [17:16:36:328]: Setting cached product context: machine assigned for product: 0DC1503A46F231838AD88BCDDC8E8F7C
    MSI (s) (98:90) [17:16:36:328]: Using cached product context: machine assigned for product: 0DC1503A46F231838AD88BCDDC8E8F7C
    MSI (s) (98:90) [17:16:36:328]: Setting cached product context: machine assigned for product: 0E23E40C6140D434FA9B96967D309AFE
    MSI (s) (98:90) [17:16:36:328]: Using cached product context: machine assigned for product: 0E23E40C6140D434FA9B96967D309AFE
    MSI (s) (98:90) [17:16:36:328]: Setting cached product context: machine assigned for product: 26DDC2EC4210AC63483DF9D4FCC5B59D
    MSI (s) (98:90) [17:16:36:328]: Using cached product context: machine assigned for product: 26DDC2EC4210AC63483DF9D4FCC5B59D
    MSI (s) (98:90) [17:16:36:328]: Setting cached product context: machine assigned for product: 2FF3A97AC2B4BD8469D1E0DECD39044B
    MSI (s) (98:90) [17:16:36:328]: Using cached product context: machine assigned for product: 2FF3A97AC2B4BD8469D1E0DECD39044B
    MSI (s) (98:90) [17:16:36:328]: Setting cached product context: machine assigned for product: 4BF57031FA7D0E14DB4EF4C9007DC2FF
    MSI (s) (98:90) [17:16:36:328]: Using cached product context: machine assigned for product: 4BF57031FA7D0E14DB4EF4C9007DC2FF
    MSI (s) (98:90) [17:16:36:328]: Setting cached product context: machine assigned for product: 4EA42A62D9304AC4784BF238120692FF
    MSI (s) (98:90) [17:16:36:328]: Using cached product context: machine assigned for product: 4EA42A62D9304AC4784BF238120692FF
    MSI (s) (98:90) [17:16:36:328]: Setting cached product context: machine assigned for product: 4F4A3A23297B6D117AA8000B0D612006
    MSI (s) (98:90) [17:16:36:328]: Using cached product context: machine assigned for product: 4F4A3A23297B6D117AA8000B0D612006
    MSI (s) (98:90) [17:16:36:328]: Setting cached product context: machine assigned for product: 5C1093C35543A0E32A41B090A305076A
    MSI (s) (98:90) [17:16:36:328]: Using cached product context: machine assigned for product: 5C1093C35543A0E32A41B090A305076A
    MSI (s) (98:90) [17:16:36:328]: Setting cached product context: machine assigned for product: 60A26258C8D21CB46BDEA507D590FCCF
    MSI (s) (98:90) [17:16:36:328]: Using cached product context: machine assigned for product: 60A26258C8D21CB46BDEA507D590FCCF
    MSI (s) (98:90) [17:16:36:328]: Setting cached product context: machine assigned for product: 60B7ADEC0C6AF0C4B9A5B9F7861D019F
    MSI (s) (98:90) [17:16:36:328]: Using cached product context: machine assigned for product: 60B7ADEC0C6AF0C4B9A5B9F7861D019F
    MSI (s) (98:90) [17:16:36:328]: Setting cached product context: machine assigned for product: 6471EC68FFE9C9C3785518AE9830CA43
    MSI (s) (98:90) [17:16:36:328]: Using cached product context: machine assigned for product: 6471EC68FFE9C9C3785518AE9830CA43
    MSI (s) (98:90) [17:16:36:328]: Setting cached product context: machine assigned for product: 6E8A266FCD4F2A1409E1C8110F44DBCE
    MSI (s) (98:90) [17:16:36:328]: Using cached product context: machine assigned for product: 6E8A266FCD4F2A1409E1C8110F44DBCE
    MSI (s) (98:90) [17:16:36:328]: Setting cached product context: machine assigned for product: 76C16DD89A2172F4EA7495A3703F4D37
    MSI (s) (98:90) [17:16:36:328]: Using cached product context: machine assigned for product: 76C16DD89A2172F4EA7495A3703F4D37
    MSI (s) (98:90) [17:16:36:328]: Setting cached product context: machine assigned for product: 7D2F387510304080002000060BECB6AB
    MSI (s) (98:90) [17:16:36:328]: Using cached product context: machine assigned for product: 7D2F387510304080002000060BECB6AB
    MSI (s) (98:90) [17:16:36:328]: Setting cached product context: machine assigned for product: 8613EDC4060DC7B4CB47D4F8B90BA1DF
    MSI (s) (98:90) [17:16:36:328]: Using cached product context: machine assigned for product: 8613EDC4060DC7B4CB47D4F8B90BA1DF
    MSI (s) (98:90) [17:16:36:328]: Setting cached product context: machine assigned for product: 8C6FE8E17CD1AED47A67E4FD879B56B4
    MSI (s) (98:90) [17:16:36:328]: Using cached product context: machine assigned for product: 8C6FE8E17CD1AED47A67E4FD879B56B4
    MSI (s) (98:90) [17:16:36:328]: Setting cached product context: machine assigned for product: 97D56275F8A27C648863FF2F1C60D9F4
    MSI (s) (98:90) [17:16:36:328]: Using cached product context: machine assigned for product: 97D56275F8A27C648863FF2F1C60D9F4
    MSI (s) (98:90) [17:16:36:328]: Setting cached product context: machine assigned for product: 999B152F9A80407499C999260FFD8DE8
    MSI (s) (98:90) [17:16:36:328]: Using cached product context: machine assigned for product: 999B152F9A80407499C999260FFD8DE8
    MSI (s) (98:90) [17:16:36:328]: Setting cached product context: machine assigned for product: 99BED1C9A78B1853DACC27D43593A968
    MSI (s) (98:90) [17:16:36:328]: Using cached product context: machine assigned for product: 99BED1C9A78B1853DACC27D43593A968
    MSI (s) (98:90) [17:16:36:328]: Setting cached product context: machine assigned for product: A60759196BEC88B458EC3DEB1BF9114C
    MSI (s) (98:90) [17:16:36:328]: Using cached product context: machine assigned for product: A60759196BEC88B458EC3DEB1BF9114C
    MSI (s) (98:90) [17:16:36:328]: Setting cached product context: machine assigned for product: AE7B715230C668D41A1B3FEFC1B30CB3
    MSI (s) (98:90) [17:16:36:328]: Using cached product context: machine assigned for product: AE7B715230C668D41A1B3FEFC1B30CB3
    MSI (s) (98:90) [17:16:36:328]: Setting cached product context: machine assigned for product: C04B3576DBF0DEB3A8D9A0AC2CCD8DD5
    MSI (s) (98:90) [17:16:36:328]: Using cached product context: machine assigned for product: C04B3576DBF0DEB3A8D9A0AC2CCD8DD5
    MSI (s) (98:90) [17:16:36:328]: Setting cached product context: machine assigned for product: C136E23E6FE024B4593E32970A2F28BB
    MSI (s) (98:90) [17:16:36:328]: Using cached product context: machine assigned for product: C136E23E6FE024B4593E32970A2F28BB
    MSI (s) (98:90) [17:16:36:328]: Setting cached product context: machine assigned for product: C6600F663293B1442A340409C67098C9
    MSI (s) (98:90) [17:16:36:328]: Using cached product context: machine assigned for product: C6600F663293B1442A340409C67098C9
    MSI (s) (98:90) [17:16:36:328]: Setting cached product context: machine assigned for product: CF186A3C751ABC33495EB8104FF271C8
    MSI (s) (98:90) [17:16:36:328]: Using cached product context: machine assigned for product: CF186A3C751ABC33495EB8104FF271C8
    MSI (s) (98:90) [17:16:36:328]: Setting cached product context: machine assigned for product: CFE98E2070B7A5D4AA30E90C099241EE
    MSI (s) (98:90) [17:16:36:328]: Using cached product context: machine assigned for product: CFE98E2070B7A5D4AA30E90C099241EE
    MSI (s) (98:90) [17:16:36:328]: Setting cached product context: machine assigned for product: D20352A90C039D93DBF6126ECE614057
    MSI (s) (98:90) [17:16:36:328]: Using cached product context: machine assigned for product: D20352A90C039D93DBF6126ECE614057
    MSI (s) (98:90) [17:16:36:328]: Setting cached product context: machine assigned for product: D9F135BCCA8A62E3B8E8CD059A1B26B7
    MSI (s) (98:90) [17:16:36:328]: Using cached product context: machine assigned for product: D9F135BCCA8A62E3B8E8CD059A1B26B7
    MSI (s) (98:90) [17:16:36:328]: Setting cached product context: machine assigned for product: DC3BF90CC0D3D2F398A9A6D1762F70F3
    MSI (s) (98:90) [17:16:36:328]: Using cached product context: machine assigned for product: DC3BF90CC0D3D2F398A9A6D1762F70F3
    MSI (s) (98:90) [17:16:36:328]: Setting cached product context: machine assigned for product: DDA39468D428E8B4DB27C8D5DC5CA217
    MSI (s) (98:90) [17:16:36:328]: Using cached product context: machine assigned for product: DDA39468D428E8B4DB27C8D5DC5CA217
    MSI (s) (98:90) [17:16:36:328]: Setting cached product context: machine assigned for product: F60730A4A66673047777F5728467D401
    MSI (s) (98:90) [17:16:36:328]: Using cached product context: machine assigned for product: F60730A4A66673047777F5728467D401
    MSI (s) (98:90) [17:16:36:328]: Setting cached product context: machine assigned for product: F942F94A19C0F79468FD2B85E5E8677B
    MSI (s) (98:90) [17:16:36:328]: Using cached product context: machine assigned for product: F942F94A19C0F79468FD2B85E5E8677B
    MSI (s) (98:90) [17:16:36:328]: Setting cached product context: machine assigned for product: FCDAC0A0AD874C333A05DC1548B97920
    MSI (s) (98:90) [17:16:36:328]: Using cached product context: machine assigned for product: FCDAC0A0AD874C333A05DC1548B97920
    MSI (s) (98:90) [17:16:36:328]: Setting cached product context: machine assigned for product: FE6B3A34EB41E2732AB93D8ADA2EEF55
    MSI (s) (98:90) [17:16:36:328]: Using cached product context: machine assigned for product: FE6B3A34EB41E2732AB93D8ADA2EEF55
    MSI (s) (98:90) [17:16:36:515]: Enabling baseline caching for this transaction since all active patches are MSI 3.0 style MSPs or at least one MSI 3.0 minor update patch is active
    === Logging started: 12-01-17  17:16:36 ===
    Action start 17:16:36: INSTALL.
    Action start 17:16:36: WindowsFolder.98CB24AD_52FB_DB5F_FF1F_C8B3B9A1E18E.
    Action ended 17:16:36: WindowsFolder.98CB24AD_52FB_DB5F_FF1F_C8B3B9A1E18E. Return value 1.
    Action start 17:16:36: SystemFolder.98CB24AD_52FB_DB5F_FF1F_C8B3B9A1E18E.
    Action ended 17:16:36: SystemFolder.98CB24AD_52FB_DB5F_FF1F_C8B3B9A1E18E. Return value 1.
    Action start 17:16:36: SystemFolder.63E949F6_03BC_5C40_FF1F_C8B3B9A1E18E.
    Action ended 17:16:36: SystemFolder.63E949F6_03BC_5C40_FF1F_C8B3B9A1E18E. Return value 1.
    Action start 17:16:36: WindowsFolder.63E949F6_03BC_5C40_FF1F_C8B3B9A1E18E.
    Action ended 17:16:36: WindowsFolder.63E949F6_03BC_5C40_FF1F_C8B3B9A1E18E. Return value 1.
    Action start 17:16:36: VerifyUnicodeInstallPathNameOk.
    MSI (s) (98:90) [17:16:36:578]: Creating MSIHANDLE (1) of type 790542 for thread 400
    MSI (s) (98!5C) [17:16:36:656]: Creating MSIHANDLE (2) of type 790541 for thread 2908
    MSI (s) (98!5C) [17:16:36:656]: Closing MSIHANDLE (2) of type 790541 for thread 2908
    MSI (s) (98:04) [17:16:36:656]: Closing MSIHANDLE (1) of type 790542 for thread 400
    Action ended 17:16:36: VerifyUnicodeInstallPathNameOk. Return value 1.
    Action start 17:16:36: LaunchConditions.
    Action ended 17:16:36: LaunchConditions. Return value 1.
    Action start 17:16:36: AppSearch.
    Action ended 17:16:36: AppSearch. Return value 0.
    Action start 17:16:36: ValidateProductID.
    Action ended 17:16:36: ValidateProductID. Return value 1.
    Action start 17:16:36: CostInitialize.
    MSI (s) (98:90) [17:16:36:656]: Baseline: Sorting baselines for {95120000-00B9-0409-0000-0000000FF1CE}.
    MSI (s) (98:90) [17:16:36:656]: Baseline: New baseline 12.0.6012 from transaction.
    MSI (s) (98:90) [17:16:36:656]: Baseline: Sorted order Native: Order 0.
    MSI (s) (98:90) [17:16:36:656]: Baseline Data Table:
    MSI (s) (98:90) [17:16:36:656]: ProductCode: {95120000-00B9-0409-0000-0000000FF1CE} Version: 12.0.6012 Attributes: 0 PatchId: Native BaselineId: -2147483648 Order: 0
    MSI (s) (98:90) [17:16:36:656]: Baseline File Table:
    MSI (s) (98:90) [17:16:36:671]: Delta compression fallback method for this product transaction is 'MSI 2.0 legacy obsolescence'
    Action ended 17:16:36: CostInitialize. Return value 1.
    Action start 17:16:36: ResolveSource.
    Action ended 17:16:36: ResolveSource. Return value 1.
    Action start 17:16:36: FileCost.
    Action ended 17:16:36: FileCost. Return value 1.
    Action start 17:16:36: CostFinalize.
    Action ended 17:16:36: CostFinalize. Return value 1.
    Action start 17:16:36: SetODBCFolders.
    Action ended 17:16:36: SetODBCFolders. Return value 0.
    Action start 17:16:36: CADwAddLocalWatsonShared.
    MSI (s) (98:90) [17:16:36:718]: Creating MSIHANDLE (3) of type 790542 for thread 400
    MSI (s) (98!48) [17:16:36:718]: Creating MSIHANDLE (4) of type 790541 for thread 3400
    MSI (s) (98!48) [17:16:36:750]: Closing MSIHANDLE (4) of type 790541 for thread 3400
    MSI (s) (98:88) [17:16:36:750]: Closing MSIHANDLE (3) of type 790542 for thread 400
    Action ended 17:16:36: CADwAddLocalWatsonShared. Return value 1.
    Action start 17:16:36: InstallValidate.
    Action ended 17:16:36: InstallValidate. Return value 1.
    Action start 17:16:36: InstallInitialize.
    Action ended 17:16:37: InstallInitialize. Return value 1.
    Action start 17:16:37: CADwDoSharedRefCountAdd.
    MSI (s) (98:90) [17:16:37:250]: Creating MSIHANDLE (5) of type 790542 for thread 400
    MSI (s) (98!08) [17:16:37:250]: Creating MSIHANDLE (6) of type 790541 for thread 3592
    MSI (s) (98!08) [17:16:37:250]: Closing MSIHANDLE (6) of type 790541 for thread 3592
    MSI (s) (98:F8) [17:16:37:250]: Closing MSIHANDLE (5) of type 790542 for thread 400
    Action ended 17:16:37: CADwDoSharedRefCountAdd. Return value 3.
    Action ended 17:16:37: INSTALL. Return value 3.
    Action ended 17:16:37: INSTALL. Return value 3.
    === Logging stopped: 12-01-17  17:16:37 ===
    MSI (c) (28:FC) [17:16:37:531]: Product: Microsoft Application Error Reporting -- Installation failed.
    
    MSI (c) (28:FC) [17:16:37:531]: Windows Installer installed the product. Product Name: Microsoft Application Error Reporting. Product Version: 12.0.6012.5000. Product Language: 1033. Installation success or error status: 1603.
    
    



    • Edited by Sevk Tuesday, January 17, 2012 9:20 AM
    Tuesday, January 17, 2012 9:19 AM

Answers

  • Hi Serv,

     

    I checked your logs and find some error like this:

    MSI (s) (A4:70) [12:38:33:671]: Product: Microsoft Application Error Reporting -- Error 1310. Error writing to file: C:\Program Files\Common Files\Microsoft Shared\DW\DWDCW20.DLL.  System error 0.  Verify that you have access to that directory.

    Error 1310. Error writing to file: C:\Program Files\Common Files\Microsoft Shared\DW\DWDCW20.DLL.  System error 0.  Verify that you have access to that directory.

    Windows Error Code 1310: 'ERROR_CANT_DISABLE_MANDATORY'

    Description of Error: The group may not be disabled.

    Errors on your system may be caused by invalid registry entries and outdated or corrupt drivers.

    So please be sure you have full permission to that directory first. (Please use your admin account or run your installation with administrator privilege)

    Then try these steps to register your windows installer:

    Unregister and reregister Windows Installer. To do this, follow these steps:

    1. Click Start, and then click Run.

    2. In the Open box, type msiexec /unreg, and then press ENTER.

    3. Click Start, and then click Run.

    4. In the Open box, type msiexec /regserver, and then press ENTER.

    You can take this page as your reference:

     http://support.microsoft.com/kb/296175

    Hope this can help.

     

    Best regards,


    Barry Wang [MSFT]
    MSDN Community Support | Feedback to us
    Friday, January 20, 2012 3:05 AM
  • Hi Sevk,

     

    Seems that you have the error code -2147467259 which means "80004005"

    http://www.pc-library.com/errors/error-code/4005-0xFA5/

    Error 4005 - Error Code 0xFA5

    Windows Error Code 4005: 'ERROR_REC_NON_EXISTENT'

    Description of Error: The name does not exist in the WINS database.

    Errors on your system may be caused by invalid registry entries and outdated or corrupt drivers.

    Frankly speaking, this may not be the error. Could you please states in detail? In my mind, you need to re-download the standalone installation package from this page:

    http://www.microsoft.com/visualstudio/en-us/products/2010-editions

    Or you may need to repair your OS.

     

    Best regards,


    Barry Wang [MSFT]
    MSDN Community Support | Feedback to us
    Monday, January 30, 2012 9:18 AM

All replies

  • Hi Sevk,

     

    Welcome to MSDN forum.

    In order to help you with your issue , we need some more information.  May I ask some questions?

    1.     What is your OS version?

    2.     Did you install “dw20shared.msi” alone?

    Since all of your errors on your log are very common for us. We need your complete logs. So please collect logs with this:

    http://www.microsoft.com/downloads/details.aspx?FamilyID=E0DA314F-6216-4A18-BC6B-7D29CF83AF20&displaylang=e&displaylang=en

    After you run Collect.exe, you'll find vslogs.cab in your %temp% directory. Please upload vslogs.cab to a public site, like SkyDrive, and post the link here.

     

    Best regards,


    Barry Wang [MSFT]
    MSDN Community Support | Feedback to us
    Thursday, January 19, 2012 3:40 AM
  • 主机名:           KK
    OS 名称:          Microsoft Windows XP Professional
    OS 版本:          5.1.2600 Service Pack 3 Build 2600
    OS 制造商:        Microsoft Corporation
    OS 配置:          独立工作站
    OS 构件类型:      Multiprocessor Free
    


     

     https://skydrive.live.com/redir.aspx?cid=5b594534532f6342&resid=5B594534532F6342!243&parid=root

    thank you

    Friday, January 20, 2012 2:17 AM
  • Hi Serv,

     

    I checked your logs and find some error like this:

    MSI (s) (A4:70) [12:38:33:671]: Product: Microsoft Application Error Reporting -- Error 1310. Error writing to file: C:\Program Files\Common Files\Microsoft Shared\DW\DWDCW20.DLL.  System error 0.  Verify that you have access to that directory.

    Error 1310. Error writing to file: C:\Program Files\Common Files\Microsoft Shared\DW\DWDCW20.DLL.  System error 0.  Verify that you have access to that directory.

    Windows Error Code 1310: 'ERROR_CANT_DISABLE_MANDATORY'

    Description of Error: The group may not be disabled.

    Errors on your system may be caused by invalid registry entries and outdated or corrupt drivers.

    So please be sure you have full permission to that directory first. (Please use your admin account or run your installation with administrator privilege)

    Then try these steps to register your windows installer:

    Unregister and reregister Windows Installer. To do this, follow these steps:

    1. Click Start, and then click Run.

    2. In the Open box, type msiexec /unreg, and then press ENTER.

    3. Click Start, and then click Run.

    4. In the Open box, type msiexec /regserver, and then press ENTER.

    You can take this page as your reference:

     http://support.microsoft.com/kb/296175

    Hope this can help.

     

    Best regards,


    Barry Wang [MSFT]
    MSDN Community Support | Feedback to us
    Friday, January 20, 2012 3:05 AM
  • Yes , I fix the   Error Code 1310 .

    then , it is a new Error here in  vslogs.cab :

     https://skydrive.live.com/redir.aspx?cid=5b594534532f6342&resid=5B594534532F6342!244&parid=5B594534532F6342!139


    thank you .
    • Edited by Sevk Sunday, January 29, 2012 7:34 AM
    Sunday, January 29, 2012 7:33 AM
  • Hi Sevk,

     

    Seems that you have the error code -2147467259 which means "80004005"

    http://www.pc-library.com/errors/error-code/4005-0xFA5/

    Error 4005 - Error Code 0xFA5

    Windows Error Code 4005: 'ERROR_REC_NON_EXISTENT'

    Description of Error: The name does not exist in the WINS database.

    Errors on your system may be caused by invalid registry entries and outdated or corrupt drivers.

    Frankly speaking, this may not be the error. Could you please states in detail? In my mind, you need to re-download the standalone installation package from this page:

    http://www.microsoft.com/visualstudio/en-us/products/2010-editions

    Or you may need to repair your OS.

     

    Best regards,


    Barry Wang [MSFT]
    MSDN Community Support | Feedback to us
    Monday, January 30, 2012 9:18 AM
  • yes, fixed it . thank you .

    • Edited by Sevk Tuesday, July 31, 2012 1:36 AM
    Monday, February 20, 2012 6:30 AM