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Problem with Visual Studio installation

    Question

  • Hello everyone,

    I have problems installing and using Visual C++.

    Short:
    1) Cannot install Visual C++ 2010 Express on 64bit Win7 at all.
    2) Could run Visual C++ 2012 Trial until Windows update on 6th of July, then combability error.

    Details:

    Originally I tried to install Visual C++ 2010 Express on my 64bit Windows 7, but the installer fails to install anything after downloading the files. 

    Instead I downloaded the trial version of Visual Studio 2012 which worked without problems at first. However after the Windows update I recieved on the 6th of July, I get a compability error warning upon starting the program and after starting the program it cannot open projects or create new ones.

    I have run the Windows Installer Cache Verifier Package, but it said it could not find any errors.

    Any help or guidance appreciated.

    Wednesday, July 31, 2013 9:31 AM

Answers

All replies

  • Perhaps a full install log set will yield some clues. Please provide as follows:

    Please collect your install logs with this:

    http://aka.ms/vscollect

    After you run Collect.exe, you'll find vslogs.cab in your %temp% directory. Please upload vslogs.cab to a public site, like SkyDrive, and post the link here.

    Wednesday, July 31, 2013 2:17 PM
  • Thank you for your prompt reply.

    I hope I have done it correctly:
    https://skydrive.live.com/redir?resid=7261EA4042551BBE!155&authkey=!AFrdVNVxiq9ajo8
    Saturday, August 03, 2013 5:09 AM
  • Hi OppaiLoli,

    First I’ve checked your logs. And I find some information about installing VS.

    [0C2C:10FC][2013-07-31T07:24:04]: Exit code: 0x0, restarting: No

    This means VS installed well without problem.

    So, I recommend you update Visual studio 2012 with update 3.

    Visual Studio 2012 Update 3 download from:

    http://support.microsoft.com/kb/2835600/en-us

    Best Regards.


    Samson sun
    MSDN Community Support | Feedback to us
    Develop and promote your apps in Windows Store
    Please remember to mark the replies as answers if they help and unmark them if they provide no help.

    Wednesday, August 07, 2013 9:55 AM
  • Hi again and thanks for the help.

    When I started the installation for update 3 I was prompted with the following warning:

    "Microsoft Root Certificate Authority 2010 or 2011 is missing and can cause installation failures for some signed packages. For more info, see http://support.microsoft.com/kb/931125."

    The installation went fine anyway, but when I tried to start VS2012 again I was prompted with:

    "Cannot find one or more components. Please reinstall the application."

    So I went ahead looked up that KB931125. There were very much text, and the only download link I was "intended for XP only". I tried downloading it anyway, but the it doesn't seem to install, no surprise. So I found an 2011 version of same said download not having the XP-restriction but it doesn't seem to install either.

    Does anyone have any suggestion what do try now?

    *Edit: Now when I try to repair VS it gives me error during the installation about Microsoft .NET framework 4.5 but does not give any details.


    • Edited by OppaiLoli Thursday, August 08, 2013 6:28 AM New information
    Thursday, August 08, 2013 4:43 AM
  • Hi OppaiLoli,

    First I recommend you update your OS to the latest.

    Then you could download the .Net Framework setup verification tool from the below website.

    http://cid-27e6a35d1a492af7.skydrive.live.com/self.aspx/Blog%7C_Tools/netfx%7C_setupverifier%7C_new.zip

    More information: http://blogs.msdn.com/b/astebner/archive/2008/10/13/8999004.aspx

    If the verification tool finds any issues, there is a .NET Framework Repair Tool that can be found at the following locations:

    http://support.microsoft.com/kb/2698555

    Try these methods and check about KB931125:

    Method 1:

    Check if the update is installed in Windows update history on this computer:

    http://windows.microsoft.com/en-us/windows7/See-which-Windows-updates-are-installed

    Method 2:

    If the updates are not installed or showed in Windows update history, try these steps.

    Any Windows 7 machines that are behind a firewall/proxy, this problem may come up.

    So try to disable the firewall on the computer and try to install the update.

    http://windows.microsoft.com/en-us/windows7/Turn-Windows-Firewall-on-or-off

    Note: You should not turn off Windows Firewall unless you have another firewall enabled. Turning off Windows Firewall might make your computer (and your network, if you have one) more vulnerable to damage from worms or hackers.

    Note: In addition to a firewall, you also need an antivirus and anti-malware program to help protect your computer. Install Microsoft Security Essentials or another antivirus and anti-malware program, and keep it up to date. Many of these programs update automatically.

    Or as a Work around you may download http://download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/rootsupd.exe

    And install the updated root certificates.

    Best Regards.


    Samson sun
    MSDN Community Support | Feedback to us
    Develop and promote your apps in Windows Store
    Please remember to mark the replies as answers if they help and unmark them if they provide no help.

    Friday, August 09, 2013 9:26 AM