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.NET 4.0 Framework Install Fail

Answers

  • Hi Robert,

    Thank you for your email and clarification.

    I've checked the log files that you attached in your email and found the following error message:

    Launching CreateProcess with command line = wusa.exe "C:\Users\Rob\AppData\Local\Temp\Microsoft .NET Framework 4 Setup_4.0.30319\Windows6.1-KB958488-v6001-x86.msu" /quiet /norestart
    Exe (C:\Users\Rob\AppData\Local\Temp\Microsoft .NET Framework 4 Setup_4.0.30319\Windows6.1-KB958488-v6001-x86.msu) failed with 0x5 - Access is denied.

    Then I checked WindowsUpdate.log file and found:

    2010-05-12 15:19:03:152 4396 2668 Misc ===========  Logging initialized (build: 7.3.7600.16385, tz: +0100)  ===========
    2010-05-12 15:19:03:152 4396 2668 Misc   = Process: C:\Windows\system32\wusa.exe
    2010-05-12 15:19:03:152 4396 2668 Misc   = Module: C:\Windows\system32\wuapi.dll
    2010-05-12 15:19:03:151 4396 2668 COMAPI -----------  COMAPI: IUpdateServiceManager::AddScanPackageService  -----------
    2010-05-12 15:19:03:152 4396 2668 COMAPI   - ServiceName = Windows Update Standalone Installer
    2010-05-12 15:19:03:152 4396 2668 COMAPI   - ScanFileLocation = C:\7d200b4cf869f65a170c84b1c936\wsusscan.cab
    2010-05-12 15:19:03:155 4396 2668 COMAPI WARNING: Unable to listen to self-update/shutdown event (hr=0X80070005)
    2010-05-12 15:19:03:155 4396 2668 COMAPI WARNING: Unable to establish connection to the service. (hr=80070005)
    2010-05-12 15:19:03:155 4396 2668 COMAPI   - Exit code = 0x80070005

    Generally speaking, "access denied" means that the rights is not enough to install the Windows6.1-KB958488-v6001-x86.msu updates.

    We might try the following steps to solve this kind of issue:

    Firstly, please check your user account with Administrator privileges since it is required for .NET Framework installation.

    Secondly, if you're running Vista or later OS, the installer must be run with administrator privileges (Right-click the installer >> "Run as Administrator").

    Thirdly, please try using the SubInACL tool to repair file and registry permissions http://blogs.msdn.com/astebner/archive/2006/09/04/739820.aspx
    SubInACL tool is most useful when a setup package fails with error code 5 or 0x5 or 0x80070005.  All of these error codes mean Access Denied, and this type of error code is often caused by missing ACLs for the Administrators group or the built-in System account.

    Fourthly, please try the workaround mentioned in this similar thread:
    Windows Update Error 0x80070005
    http://social.answers.microsoft.com/Forums/en-US/vistawu/thread/a9a2c92d-793b-4050-bdb1-720bb97bd78d

    Hope this helps! If you have any concern, please feel free to let me know.

    Best regards,
    Yichun Chen
    MSDN Subscriber Support in Forum
    If you have any feedback on our support, please contact msdnmg@microsoft.com
    Please remember to mark the replies as answers if they help and unmark them if they provide no help.
    Welcome to the All-In-One Code Framework! If you have any feedback, please tell us.
    • Marked as answer by YiChun Chen Wednesday, May 26, 2010 2:00 AM
    • Unmarked as answer by YiChun Chen Wednesday, May 26, 2010 2:00 AM
    • Marked as answer by YiChun Chen Wednesday, May 26, 2010 2:03 AM
    Tuesday, May 18, 2010 3:45 AM
  • Hi Robert,

    Thank you for your reply and feedback.

    Did you also try the steps mentioned in this link: http://social.answers.microsoft.com/Forums/en-US/vistawu/thread/a9a2c92d-793b-4050-bdb1-720bb97bd78d?

    Based on the log files that I posted in my last reply, we can narrow down the possible cause to Windows Updates with the error "0x80070005" on your Windows 7. This means that we need to assign the sufficient permission to install Windows6.1-KB958488-v6001-x86.msu updates.

    Could you please try the workarounds mentioned in the following similar issue (Windows Update and error "0x80070005")?
    http://support.microsoft.com/kb/910338

    Hope this helps! If you have any concern, please feel free to let me know.

    Best regards,
    Yichun Chen
    MSDN Subscriber Support in Forum
    If you have any feedback on our support, please contact msdnmg@microsoft.com
    Please remember to mark the replies as answers if they help and unmark them if they provide no help.
    Welcome to the All-In-One Code Framework! If you have any feedback, please tell us.
    • Marked as answer by YiChun Chen Monday, May 31, 2010 4:50 AM
    Wednesday, May 26, 2010 2:27 AM

All replies

  • Hi Robert,

    Thank you for your email and clarification.

    I've checked the log files that you attached in your email and found the following error message:

    Launching CreateProcess with command line = wusa.exe "C:\Users\Rob\AppData\Local\Temp\Microsoft .NET Framework 4 Setup_4.0.30319\Windows6.1-KB958488-v6001-x86.msu" /quiet /norestart
    Exe (C:\Users\Rob\AppData\Local\Temp\Microsoft .NET Framework 4 Setup_4.0.30319\Windows6.1-KB958488-v6001-x86.msu) failed with 0x5 - Access is denied.

    Then I checked WindowsUpdate.log file and found:

    2010-05-12 15:19:03:152 4396 2668 Misc ===========  Logging initialized (build: 7.3.7600.16385, tz: +0100)  ===========
    2010-05-12 15:19:03:152 4396 2668 Misc   = Process: C:\Windows\system32\wusa.exe
    2010-05-12 15:19:03:152 4396 2668 Misc   = Module: C:\Windows\system32\wuapi.dll
    2010-05-12 15:19:03:151 4396 2668 COMAPI -----------  COMAPI: IUpdateServiceManager::AddScanPackageService  -----------
    2010-05-12 15:19:03:152 4396 2668 COMAPI   - ServiceName = Windows Update Standalone Installer
    2010-05-12 15:19:03:152 4396 2668 COMAPI   - ScanFileLocation = C:\7d200b4cf869f65a170c84b1c936\wsusscan.cab
    2010-05-12 15:19:03:155 4396 2668 COMAPI WARNING: Unable to listen to self-update/shutdown event (hr=0X80070005)
    2010-05-12 15:19:03:155 4396 2668 COMAPI WARNING: Unable to establish connection to the service. (hr=80070005)
    2010-05-12 15:19:03:155 4396 2668 COMAPI   - Exit code = 0x80070005

    Generally speaking, "access denied" means that the rights is not enough to install the Windows6.1-KB958488-v6001-x86.msu updates.

    We might try the following steps to solve this kind of issue:

    Firstly, please check your user account with Administrator privileges since it is required for .NET Framework installation.

    Secondly, if you're running Vista or later OS, the installer must be run with administrator privileges (Right-click the installer >> "Run as Administrator").

    Thirdly, please try using the SubInACL tool to repair file and registry permissions http://blogs.msdn.com/astebner/archive/2006/09/04/739820.aspx
    SubInACL tool is most useful when a setup package fails with error code 5 or 0x5 or 0x80070005.  All of these error codes mean Access Denied, and this type of error code is often caused by missing ACLs for the Administrators group or the built-in System account.

    Fourthly, please try the workaround mentioned in this similar thread:
    Windows Update Error 0x80070005
    http://social.answers.microsoft.com/Forums/en-US/vistawu/thread/a9a2c92d-793b-4050-bdb1-720bb97bd78d

    Hope this helps! If you have any concern, please feel free to let me know.

    Best regards,
    Yichun Chen
    MSDN Subscriber Support in Forum
    If you have any feedback on our support, please contact msdnmg@microsoft.com
    Please remember to mark the replies as answers if they help and unmark them if they provide no help.
    Welcome to the All-In-One Code Framework! If you have any feedback, please tell us.
    • Marked as answer by YiChun Chen Wednesday, May 26, 2010 2:00 AM
    • Unmarked as answer by YiChun Chen Wednesday, May 26, 2010 2:00 AM
    • Marked as answer by YiChun Chen Wednesday, May 26, 2010 2:03 AM
    Tuesday, May 18, 2010 3:45 AM
  • Hi Robert,

    I'm writing to follow up the post. Does the above suggestion work?

    Please feel free to let me know if you need any help.

    Best regards,
    Yichun Chen
    MSDN Subscriber Support in Forum
    If you have any feedback on our support, please contact msdnmg@microsoft.com
    Please remember to mark the replies as answers if they help and unmark them if they provide no help.
    Welcome to the All-In-One Code Framework! If you have any feedback, please tell us.
    Thursday, May 20, 2010 4:45 AM
  • Hi Robert,

    I've marked my reply as answer. If you have any concern, please feel free to let me know.

    Have a nice week!

    Best regards,
    Yichun Chen
    MSDN Subscriber Support in Forum
    If you have any feedback on our support, please contact msdnmg@microsoft.com
    Please remember to mark the replies as answers if they help and unmark them if they provide no help.
    Welcome to the All-In-One Code Framework! If you have any feedback, please tell us.
    Monday, May 24, 2010 3:26 AM
  • Hello YiChun

    Sorry I just checked this today and followed all the advice and still no success.

    I'm getting the exact same error.

    Any other ideas?

    Thanks

    Robert

    Tuesday, May 25, 2010 12:53 PM
  • Hi Robert,

    Thank you for your reply and feedback.

    Did you also try the steps mentioned in this link: http://social.answers.microsoft.com/Forums/en-US/vistawu/thread/a9a2c92d-793b-4050-bdb1-720bb97bd78d?

    Based on the log files that I posted in my last reply, we can narrow down the possible cause to Windows Updates with the error "0x80070005" on your Windows 7. This means that we need to assign the sufficient permission to install Windows6.1-KB958488-v6001-x86.msu updates.

    Could you please try the workarounds mentioned in the following similar issue (Windows Update and error "0x80070005")?
    http://support.microsoft.com/kb/910338

    Hope this helps! If you have any concern, please feel free to let me know.

    Best regards,
    Yichun Chen
    MSDN Subscriber Support in Forum
    If you have any feedback on our support, please contact msdnmg@microsoft.com
    Please remember to mark the replies as answers if they help and unmark them if they provide no help.
    Welcome to the All-In-One Code Framework! If you have any feedback, please tell us.
    • Marked as answer by YiChun Chen Monday, May 31, 2010 4:50 AM
    Wednesday, May 26, 2010 2:27 AM
  • Hi Robert,

    I'm writing to follow up the post. Does the above suggestion work?

    Please feel free to let me know if you need any help.

    Best regards,
    Yichun Chen
    MSDN Subscriber Support in Forum
    If you have any feedback on our support, please contact msdnmg@microsoft.com
    Please remember to mark the replies as answers if they help and unmark them if they provide no help.
    Welcome to the All-In-One Code Framework! If you have any feedback, please tell us.
    Friday, May 28, 2010 8:06 AM
  • Hi Robert,

    I've marked my reply as answer. If you have any concern, please feel free to let me know.

    Have a nice week!

    Best regards,
    Yichun Chen
    MSDN Subscriber Support in Forum
    If you have any feedback on our support, please contact msdnmg@microsoft.com
    Please remember to mark the replies as answers if they help and unmark them if they provide no help.
    Welcome to the All-In-One Code Framework! If you have any feedback, please tell us.
    Monday, May 31, 2010 4:50 AM