Yes, you are right, this isn't the place to get the help that you need. Not that we wouldn't help you if we could, it's just that in general these forums are for questions related to developing software.
http://www.microsoft.com/games/zootycoon/zoo1/support.asp Here is the official support site for the game.
I'd also suggest calling the (usually toll free) support line that should be listed somewhere in your manual near the back.
Hope this helps! And if you're ever interested in developing games, well, we'd be glad to help you with your questions then too :)
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