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.NET 4.0 Install Fails on Windows 7 SP1 Ultimate 64-bit

    Question

  • I have been at this for two days! I have no idea what's wrong. Here are the log files: http://www.jimandgia.com/images/auctions/logs.zip
    Friday, April 22, 2011 3:36 AM

Answers

  • Hello Jim,

    Just The error is due to update KB958488. 

    Here are a couple of solutions :

    1.  Goto Backup and restore :  Find when the update was installed and click on restore to prior update scenario.  Turn off all antivirus and firewalls and get a fresh .NET Framework 4.0 or VS 2010 installer and try again after restarting.

    2.  Perform regular updates daily and go to control panel and remove all .NET frameworks installations.  Restart the PC.  Turn off Firewalls, User Account controls and Antivirus.  Restart the PC.  Use Standalone Installer for Framework 4.0 or Visual Studio 2010.

    These solutions will surely help try first one out first.... say cheeeseee...  Revert if you have any trouble....

    Thanks

     


    Roozan Parvez Bharucha MCT, MCITP (SQL Server 2008, Windows 7 Admin), MCTS (SQL Server 2008, Windows 7 Config, .NET Frmwk 3.5, .NET Frmwk 4.0 (Windows)), MCPD Enterprize App (Frmwk 3.5), MCPD Windows (Frmwk 4.0) CEO, RajAryanTech
    • Proposed as answer by Rex Honour Tuesday, April 26, 2011 9:09 AM
    • Unproposed as answer by Jim Nuzzi Tuesday, April 26, 2011 4:48 PM
    • Proposed as answer by Saddubaba Tuesday, April 26, 2011 5:07 PM
    • Marked as answer by Andrew.WuModerator Tuesday, May 03, 2011 10:50 AM
    Tuesday, April 26, 2011 9:09 AM
  • Hi Jim,

    I want you to try out

    Go to control panel --> Uninstall your update numbered KB

    Restart PC

    Download Standalone Framework 4.0 Installer

    Install Framework

    It should work...

    Regards,


    Roozan Parvez Bharucha MCT, MCITP (SQL Server 2008, Windows 7 Admin), MCTS (SQL Server 2008, Windows 7 Config, .NET Frmwk 3.5, .NET Frmwk 4.0 (Windows)), MCPD Enterprize App (Frmwk 3.5), MCPD Windows (Frmwk 4.0) CEO, RajAryanTech
    Tuesday, April 26, 2011 5:42 PM
  • Hi Jim,

    Thanks for posting back.

    I've checked the installation logs, and find the error messages below:

    [4/25/2011, 19:57:31]Exe (C:\684b3f1bbbc0f637ef\Windows6.1-KB958488-v6001-x64.msu) failed with 0x240006 - (null).
    [4/25/2011, 19:57:31]PerformOperation on exe returned exit code 2359302 (translates to HRESULT = 0x240006)

    And in the WindowsUpdate.log file, I find the error messages:
    WARNING: WU client fails CClientCallRecorder::RemoveService with error 0x80248014

    According to the error messages above the installation fails to install the Windows update Windows6.1-KB958488-v6001-x64.msu.

    Would you please try to download and install the Windows6.1-KB958488-v6001-x64.msu from the link below:
    http://www.microsoft.com/downloads/en/details.aspx?FamilyID=67cdf390-c6ec-49be-8977-4eea228a3b91

    The error code 0x80248014 means WU_E_DS_UNKNOWNSERVICE, which translate to "An operation did not complete because the service is not in the data store". You can refer to the link below for a similar issue: http://answers.microsoft.com/en-us/windows/forum/windows_other-windows_update/update-80248014/1243d88e-0955-4b93-b7b9-ee80e8d217f4

    If the Windows6.1-KB958488-v6001-x64.msu still could not install correctly, I would suggest you open a new question in the Windows 7 Update forum: http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_update to get the Windows update issue resolved first.

    If there are any updates, please feel free to let me know.

    Best Regards,


    Andrew Wu [MSFT]
    MSDN Community Support | Feedback to us
    Get or Request Code Sample from Microsoft
    Please remember to mark the replies as answers if they help and unmark them if they provide no help.

    Tuesday, April 26, 2011 7:31 AM
    Moderator
  • OK, so I finally got the .NET Framework 4.0 to install.  I had to remove the KB958488 update, then rename my C:\Winodws\SoftwareDistribution folder.

    After I got that installed there were a few updates that I installed.

    Now I have one update KB2446708 that simply won't install successfully.  I have tried installing it with Windows Update and I have tried installing it with the downloaded installer.  I always get a window that pops up saying that Windows Installer has stopped working and the installation fails.

    Any thoughts?

     

    Jim

     

    Wednesday, April 27, 2011 12:47 PM
  • Sorry it's taken me so long to respond.  I've been out of town.

     

    Anyway, I finally figured out what was causing all of my issues.  I was getting corrupt downloads because of my Carbonite software.  Basically, almost everything I downloaded, including Windows updates and the .NET Framework, was resulting in a corrupt file that would not pass signature validation.

    I have no idea why the Carbonite software would cause this.  I have contacted them and I'm working with them to resolve the issue.

    Thank you all for your help.

     

    Jim

    Wednesday, May 04, 2011 11:53 PM

All replies

  • Does anyone have any suggestions?  Do I need to provide any other information?  This is driving me crazy!

     

    Thanks!

    Sunday, April 24, 2011 2:34 PM
  • Hi Jim,

    Thanks for you post.

    According to the installation log files, you are using the web installer to install .NET Framework. I would suggest you to download and use the standalone installer to install .NET Framework: http://www.microsoft.com/downloads/en/details.aspx?displaylang=en&FamilyID=0a391abd-25c1-4fc0-919f-b21f31ab88b7

    Before install Visual Studio, please turn off your anti-virus/antispyware software; clean your %temp% folder (Start Menu >> Run >> Type "%temp%). Then run the setup with Administrator privilege: right-click the installer -> Run as administrator.

    If the installation still failed, would you please help to collect the entire installation log with the Log Collection Utility: http://blogs.msdn.com/b/heaths/archive/2008/05/09/visual-studio-and-net-log-collection-utility.aspx?

    Waiting to hear from you.

    Best Regards,


    Andrew Wu [MSFT]
    MSDN Community Support | Feedback to us
    Get or Request Code Sample from Microsoft
    Please remember to mark the replies as answers if they help and unmark them if they provide no help.


    Monday, April 25, 2011 10:38 AM
    Moderator
  • Thanks for your reply.

     

    I followed your instructions and the installation still failed.  I then ran the log collector and that failed to create the cab file.  Here is the output from the log collector:

     

    0 VSSetup events found.
    914 MsiInstaller events found.
    Scanning for special Windows logs...
    Skipping SQL log collection: not found.
    Scanning for NGEN logs...
    Adding XNA Log
    Scanning for log files in
     "C:\Users\Jim\AppData\Local\"
    Scanning for log files in
     "C:\Users\Jim\AppData\Local\Temp\"
    Scanning for log files in
     "C:\Windows\temp\"
    
    Collecting Windows Installer inventory.
    
      ************* please wait, this can take some time *************
    
    Collecting installed products...
    Building component map...
    Generating Component inventory...
    Components: 13009 100%
    Elapsed Time: [0:00:00:03.0251]
    Msi Inventory: "C:\Users\Jim\AppData\Local\Temp\MsiInv.txt"
    Recording collection information...
    
    Creating cabinet "C:\Users\Jim\AppData\Local\Temp\vslogs.cab"...
    
    Cab Mapping:
          C:\Users\Jim\AppData\Local\Temp = Temp
            C:\Users\Jim\AppData\Local = AppData
                    C:\Windows = Windows
    
    
    Adding C:\Users\Jim\AppData\Local\Temp\VSSetupEvents.txt
      as Temp\VSSetupEvents.txt
    Adding C:\Users\Jim\AppData\Local\Temp\cbs.log
      as Temp\cbs.log
    Adding C:\Users\Jim\AppData\Local\Temp\WindowsUpdate.log
      as Temp\WindowsUpdate.log
    Adding C:\Users\Jim\AppData\Local\Temp\ReportingEvents.log
      as Temp\ReportingEvents.log
    Adding C:\Windows\Microsoft.NET\Framework\v2.0.50727\ngen.log
      as Windows\Microsoft.NET\Framework\v2.0.50727\ngen.log
    Adding C:\Windows\Microsoft.NET\Framework\v2.0.50727\ngen_service.log
      as Windows\Microsoft.NET\Framework\v2.0.50727\ngen_service.log
    Adding C:\Windows\Microsoft.NET\Framework64\v2.0.50727\ngen.log
      as Windows\Microsoft.NET\Framework64\v2.0.50727\ngen.log
    Adding C:\Windows\Microsoft.NET\Framework64\v2.0.50727\ngen_service.log
      as Windows\Microsoft.NET\Framework64\v2.0.50727\ngen_service.log
    Adding C:\Users\Jim\AppData\Local\Temp\dd_dotNetFx40_Full_x86_x64_decompression_
    log.txt
      as Temp\dd_dotNetFx40_Full_x86_x64_decompression_log.txt
    Adding C:\Users\Jim\AppData\Local\Temp\dd_SetupUtility.txt
      as Temp\dd_SetupUtility.txt
    Adding C:\Users\Jim\AppData\Local\Temp\Microsoft .NET Framework 4 Setup_20110425
    _192342596.html
      as Temp\Microsoft .NET Framework 4 Setup_20110425_192342596.html
    Adding C:\Users\Jim\AppData\Local\Temp\Microsoft .NET Framework 4 Setup_20110425
    _192342596-MSI_netfx_Core_x64.msi.txt
      as Temp\Microsoft .NET Framework 4 Setup_20110425_192342596-MSI_netfx_Core_x
    64.msi.txt
    Adding C:\Windows\temp\dd_clwireg.txt
      as Windows\temp\dd_clwireg.txt
    Adding C:\Windows\temp\dd_dotNetFx40_Client_x86_x64_decompression_log.txt
      as Windows\temp\dd_dotNetFx40_Client_x86_x64_decompression_log.txt
    Adding C:\Windows\temp\dd_SetupUtility.txt
      as Windows\temp\dd_SetupUtility.txt
    Adding C:\Windows\temp\Microsoft .NET Framework 4 Client Profile Setup_20110420_
    134921877.html
      as Windows\temp\Microsoft .NET Framework 4 Client Profile Setup_20110420_134
    921877.html
    Adding C:\Windows\temp\Microsoft .NET Framework 4 Client Profile Setup_20110420_
    134921877-MSI_netfx_Core_x64.msi.txt
      as Windows\temp\Microsoft .NET Framework 4 Client Profile Setup_20110420_134
    921877-MSI_netfx_Core_x64.msi.txt
    Adding C:\Windows\temp\KB2446708_20110416_080407190.html
      as Windows\temp\KB2446708_20110416_080407190.html
    Adding C:\Windows\temp\KB2446708_20110420_071809622.html
      as Windows\temp\KB2446708_20110420_071809622.html
    Adding C:\Windows\temp\KB2446708_20110420_090649932.html
      as Windows\temp\KB2446708_20110420_090649932.html
    Adding C:\Windows\temp\KB2446708_20110420_091358864.html
      as Windows\temp\KB2446708_20110420_091358864.html
    Adding C:\Windows\temp\KB2446708_20110420_130244053.html
      as Windows\temp\KB2446708_20110420_130244053.html
    Adding C:\Windows\temp\KB2446708_20110420_131637045.html
      as Windows\temp\KB2446708_20110420_131637045.html
    Adding C:\Windows\temp\KB2446708_20110416_080407190-Microsoft .NET Framework 4 C
    lient Profile-MSP0.txt
      as Windows\temp\KB2446708_20110416_080407190-Microsoft .NET Framework 4 Clie
    nt Profile-MSP0.txt
    Adding C:\Windows\temp\KB2446708_20110420_071809622-Microsoft .NET Framework 4 C
    lient Profile-MSP0.txt
      as Windows\temp\KB2446708_20110420_071809622-Microsoft .NET Framework 4 Clie
    nt Profile-MSP0.txt
    Adding C:\Windows\temp\KB2446708_20110420_090649932-Microsoft .NET Framework 4 C
    lient Profile-MSP0.txt
      as Windows\temp\KB2446708_20110420_090649932-Microsoft .NET Framework 4 Clie
    nt Profile-MSP0.txt
    Adding C:\Windows\temp\KB2446708_20110420_091358864-Microsoft .NET Framework 4 C
    lient Profile-MSP0.txt
      as Windows\temp\KB2446708_20110420_091358864-Microsoft .NET Framework 4 Clie
    nt Profile-MSP0.txt
    Adding C:\Windows\temp\KB2446708_20110420_130244053-Microsoft .NET Framework 4 C
    lient Profile-MSP0.txt
      as Windows\temp\KB2446708_20110420_130244053-Microsoft .NET Framework 4 Clie
    nt Profile-MSP0.txt
    Adding C:\Windows\temp\KB2446708_20110420_131637045-Microsoft .NET Framework 4 C
    lient Profile-MSP0.txt
      as Windows\temp\KB2446708_20110420_131637045-Microsoft .NET Framework 4 Clie
    nt Profile-MSP0.txt
    Adding C:\Users\Jim\AppData\Local\Temp\MsiInv.txt
      as Temp\MsiInv.txt
    Adding C:\Users\Jim\AppData\Local\Temp\CollectInfo.txt
      as Temp\CollectInfo.txt
    FCIFlushCabinet:FCI Error {4,0,1}: Could not create a temporary file.
    
    Results in C:\Users\Jim\AppData\Local\Temp\vslogs.cab
    

    I have collected all of the listed log files manually and put them into the following zip file:

    http://www.jimandgia.com/images/auctions/logs_2.zip

    Monday, April 25, 2011 11:53 PM
  • OK, I ran it again with a different user account and it failed again.

    This time I was able to run the log collector and I have uploaded the cab file here:

     

    http://www.jimandgia.com/images/auctions/vslogs.cab

    Tuesday, April 26, 2011 12:01 AM
  • Hi Jim,

    Thanks for posting back.

    I've checked the installation logs, and find the error messages below:

    [4/25/2011, 19:57:31]Exe (C:\684b3f1bbbc0f637ef\Windows6.1-KB958488-v6001-x64.msu) failed with 0x240006 - (null).
    [4/25/2011, 19:57:31]PerformOperation on exe returned exit code 2359302 (translates to HRESULT = 0x240006)

    And in the WindowsUpdate.log file, I find the error messages:
    WARNING: WU client fails CClientCallRecorder::RemoveService with error 0x80248014

    According to the error messages above the installation fails to install the Windows update Windows6.1-KB958488-v6001-x64.msu.

    Would you please try to download and install the Windows6.1-KB958488-v6001-x64.msu from the link below:
    http://www.microsoft.com/downloads/en/details.aspx?FamilyID=67cdf390-c6ec-49be-8977-4eea228a3b91

    The error code 0x80248014 means WU_E_DS_UNKNOWNSERVICE, which translate to "An operation did not complete because the service is not in the data store". You can refer to the link below for a similar issue: http://answers.microsoft.com/en-us/windows/forum/windows_other-windows_update/update-80248014/1243d88e-0955-4b93-b7b9-ee80e8d217f4

    If the Windows6.1-KB958488-v6001-x64.msu still could not install correctly, I would suggest you open a new question in the Windows 7 Update forum: http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_update to get the Windows update issue resolved first.

    If there are any updates, please feel free to let me know.

    Best Regards,


    Andrew Wu [MSFT]
    MSDN Community Support | Feedback to us
    Get or Request Code Sample from Microsoft
    Please remember to mark the replies as answers if they help and unmark them if they provide no help.

    Tuesday, April 26, 2011 7:31 AM
    Moderator
  • Hello Jim,

    Just The error is due to update KB958488. 

    Here are a couple of solutions :

    1.  Goto Backup and restore :  Find when the update was installed and click on restore to prior update scenario.  Turn off all antivirus and firewalls and get a fresh .NET Framework 4.0 or VS 2010 installer and try again after restarting.

    2.  Perform regular updates daily and go to control panel and remove all .NET frameworks installations.  Restart the PC.  Turn off Firewalls, User Account controls and Antivirus.  Restart the PC.  Use Standalone Installer for Framework 4.0 or Visual Studio 2010.

    These solutions will surely help try first one out first.... say cheeeseee...  Revert if you have any trouble....

    Thanks

     


    Roozan Parvez Bharucha MCT, MCITP (SQL Server 2008, Windows 7 Admin), MCTS (SQL Server 2008, Windows 7 Config, .NET Frmwk 3.5, .NET Frmwk 4.0 (Windows)), MCPD Enterprize App (Frmwk 3.5), MCPD Windows (Frmwk 4.0) CEO, RajAryanTech
    • Proposed as answer by Rex Honour Tuesday, April 26, 2011 9:09 AM
    • Unproposed as answer by Jim Nuzzi Tuesday, April 26, 2011 4:48 PM
    • Proposed as answer by Saddubaba Tuesday, April 26, 2011 5:07 PM
    • Marked as answer by Andrew.WuModerator Tuesday, May 03, 2011 10:50 AM
    Tuesday, April 26, 2011 9:09 AM
  • Andrew,


    Thank you for your response.  I will try these suggestions as soon as possible.

    Tuesday, April 26, 2011 4:46 PM
  • Roozan,


    Thank you for your response.

    I'm not sure I fully understand what you're saying/suggesting.  Please explain what you would like me to try.


    Tuesday, April 26, 2011 4:47 PM
  • Hi Jim,

    Whenever you install an update a restorepoint is created.  Go to Administrative Tools --> Backup and Restore and select where your KB update was installed  --> Select Rollback to previous state...

    Thanks,

    However still if you fail to understand, reply me and post the same issue in Windows 7 Forum...

     

    Tuesday, April 26, 2011 5:00 PM
  • Hi Jim,

    I agree to Roozan's answer just try to uninstall the update from your PC from Control Panel

    Restart your PC

    Use the downloaded Fresh 4.0 Framework Standalone Installer

    Install It

    Thats it... simple...

    Tuesday, April 26, 2011 5:23 PM
  • Hi Jim,

    I want you to try out

    Go to control panel --> Uninstall your update numbered KB

    Restart PC

    Download Standalone Framework 4.0 Installer

    Install Framework

    It should work...

    Regards,


    Roozan Parvez Bharucha MCT, MCITP (SQL Server 2008, Windows 7 Admin), MCTS (SQL Server 2008, Windows 7 Config, .NET Frmwk 3.5, .NET Frmwk 4.0 (Windows)), MCPD Enterprize App (Frmwk 3.5), MCPD Windows (Frmwk 4.0) CEO, RajAryanTech
    Tuesday, April 26, 2011 5:42 PM
  • Hi Jim,

    I want you to try out

    Go to control panel --> Uninstall your update numbered KB

    Restart PC

    Download Standalone Framework 4.0 Installer

    Install Framework

    It should work...

    Regards,


    Roozan Parvez Bharucha MCT, MCITP (SQL Server 2008, Windows 7 Admin), MCTS (SQL Server 2008, Windows 7 Config, .NET Frmwk 3.5, .NET Frmwk 4.0 (Windows)), MCPD Enterprize App (Frmwk 3.5), MCPD Windows (Frmwk 4.0) CEO, RajAryanTech

    Thank you

    --------------------

    www.raduong.com

    Wednesday, April 27, 2011 12:10 PM
  • OK, so I finally got the .NET Framework 4.0 to install.  I had to remove the KB958488 update, then rename my C:\Winodws\SoftwareDistribution folder.

    After I got that installed there were a few updates that I installed.

    Now I have one update KB2446708 that simply won't install successfully.  I have tried installing it with Windows Update and I have tried installing it with the downloaded installer.  I always get a window that pops up saying that Windows Installer has stopped working and the installation fails.

    Any thoughts?

     

    Jim

     

    Wednesday, April 27, 2011 12:47 PM
  • Hi Jim,

    I'm glad to hear that you got .NET Framework installed.

    For the Windows Update issue, frankly speaking, I’m not quite familiar with Windows Update. You might try some command steps to repair Windows Update.

    Please see:

    If above methods don't help then follow below:

    1. Run cmd.exe with admin rights (right click on cmd.exe as admin) and type:
      sfc /scannow
    2. Run Readiness Tool: Description of the System Update Readiness Tool for Windows Vista, for Windows Server 2008, for Windows 7, and for Windows Server 2008 R2

    If still no avail, I would suggest you to try Windows Update forum. I believe that Windows Update experts might be helpful on your concern.

    Best Regards,


    Andrew Wu [MSFT]
    MSDN Community Support | Feedback to us
    Get or Request Code Sample from Microsoft
    Please remember to mark the replies as answers if they help and unmark them if they provide no help.

    Thursday, April 28, 2011 11:31 AM
    Moderator
  • Hi Jim,

    Please mark my proposed answer through which you got your update framework 4 installed.  For your easy recognition I have marked the update as proposed answer.  Please mark it as answer to close this .NET framework thread and propose your new question in new thread.

    Thanks for your vote,

    Regards


    Roozan Parvez Bharucha MCT, MCITP (SQL Server 2008, Windows 7 Admin), MCTS (SQL Server 2008, Windows 7 Config, .NET Frmwk 3.5, .NET Frmwk 4.0 (Windows)), MCPD Enterprize App (Frmwk 3.5), MCPD Windows (Frmwk 4.0) CEO, RajAryanTech
    Thursday, April 28, 2011 1:25 PM
  • Sorry it's taken me so long to respond.  I've been out of town.

     

    Anyway, I finally figured out what was causing all of my issues.  I was getting corrupt downloads because of my Carbonite software.  Basically, almost everything I downloaded, including Windows updates and the .NET Framework, was resulting in a corrupt file that would not pass signature validation.

    I have no idea why the Carbonite software would cause this.  I have contacted them and I'm working with them to resolve the issue.

    Thank you all for your help.

     

    Jim

    Wednesday, May 04, 2011 11:53 PM
  • OK, so I finally got the .NET Framework 4.0 to install.  I had to remove the KB958488 update, then rename my C:\Winodws\SoftwareDistribution folder.

    After I got that installed there were a few updates that I installed.

    Now I have one update KB2446708 that simply won't install successfully.  I have tried installing it with Windows Update and I have tried installing it with the downloaded installer.  I always get a window that pops up saying that Windows Installer has stopped working and the installation fails.

    Any thoughts?

     

    Jim

     

    I realize this I am bumping an old thread, but I have the same issue and this is the only place where anyone has reported a working fix that I can find.

    My question is how do I rename the software distribution folder? no matter what I do I keep getting a "file is in use by another program" message when I try to modify it.
    Friday, August 24, 2012 4:57 PM
  • OK, I finally got the correct process shut down and changed the folder name...but it did not work.

    Instead of the KB error, I get the following errors:

    Returning IDOK. INSTALLMESSAGE_ERROR [There is a problem with this Windows Installer package. Please refer to the setup log for more information. ]
    MSI (C:\Users\DAVIDG~1\AppData\Local\Temp\Microsoft .NET Framework 4 Setup_4.0.30319\netfx_Core_x64.msi) Installation failed. Msi Log: Microsoft .NET Framework 4 Setup_20120824_123041590-MSI_netfx_Core_x64.msi.txt
    PerformOperation returned 1603 (translates to HRESULT = 0x80070643)
    Action complete
    OnFailureBehavior for this item is to Rollback.
    Action complete
    Action complete
    Final Result: Installation failed with error code: (0x80070643), "Fatal error during installation. " (Elapsed time: 0 00:02:53).

    I don't know how to include the log file (it is huge, is there a way to attach things?)

    Friday, August 24, 2012 5:39 PM