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Failed to install .Net Framework 3.5 SP1 on windows server 2008 SP1(x64)

    Question

  • I followed instruction http://social.msdn.microsoft.com/Forums/en/netfxsetup/thread/6c8d4d98-b6cd-4702-bc90-d048ca31a7b2 to install the collect the log files. I checked other posts for similar problem, but seems none of them are exactly the same.

    I uploaded the log files and winver to http://cid-a74010283a9fb544.skydrive.live.com/browse.aspx/.Public?uc=2

    dd_dotnetfx35error has the following content.

    [03/07/10,14:57:53] Microsoft .NET Framework 3.0SP1 (x64) (CBS): [2] Error: Installation failed for component Microsoft .NET Framework 3.0SP1 (x64) (CBS). MSI returned error code 1603
    [03/07/10,14:58:23] WapUI: [2] DepCheck indicates Microsoft .NET Framework 3.0SP1 (x64) (CBS) is not installed.
    [03/07/10,21:35:26] Microsoft .NET Framework 3.0SP1 (x64) (CBS): [2] Error: Installation failed for component Microsoft .NET Framework 3.0SP1 (x64) (CBS). MSI returned error code 1603
    [03/07/10,21:35:55] WapUI: [2] DepCheck indicates Microsoft .NET Framework 3.0SP1 (x64) (CBS) is not installed.
    [03/10/10,22:50:26] Microsoft .NET Framework 3.0SP1 (x64) (CBS): [2] Error: Installation failed for component Microsoft .NET Framework 3.0SP1 (x64) (CBS). MSI returned error code 3017
    [03/10/10,22:50:45] Microsoft .NET Framework 3.0SP1 (x64) (CBS): [2] CBS Component is marked to be uninstalled but CBSPackageName is not authored - CCBSComponent::SetManager()
    [03/10/10,22:50:45] Microsoft .NET Framework 3.0SP1 (x64) (CBS): [2] CBS Component can't be uninstalled as CBSPackageName is not authored - CCBSComponent::SetManager()
    [03/10/10,22:50:59] WapUI: [2] DepCheck indicates Microsoft .NET Framework 3.0SP1 (x64) (CBS) is not installed.
    [03/10/10,23:39:09] Microsoft .NET Framework 3.0SP1 (x64) (CBS): [2] Error: Installation failed for component Microsoft .NET Framework 3.0SP1 (x64) (CBS). MSI returned error code 3017
    [03/10/10,23:39:24] Microsoft .NET Framework 3.0SP1 (x64) (CBS): [2] CBS Component is marked to be uninstalled but CBSPackageName is not authored - CCBSComponent::SetManager()
    [03/10/10,23:39:24] Microsoft .NET Framework 3.0SP1 (x64) (CBS): [2] CBS Component can't be uninstalled as CBSPackageName is not authored - CCBSComponent::SetManager()
    [03/10/10,23:39:37] WapUI: [2] DepCheck indicates Microsoft .NET Framework 3.0SP1 (x64) (CBS) is not installed.
    [03/13/10,11:28:15] Microsoft .NET Framework 3.5 (x64) 'package': [2] Error: Installation failed for component Microsoft .NET Framework 3.5 (x64) 'package'. MSI returned error code 1603
    [03/13/10,11:29:15] WapUI: [2] DepCheck indicates Microsoft .NET Framework 3.5 (x64) 'package' is not installed.


    Thank you for any help.
    Saturday, March 13, 2010 10:18 PM

Answers

  • Hi all,

    Yalei and I have discussed this issue via email.

    Firstly, thank you for Yalei's kindly help.

    Here is the summary of this issue:

    Yairx sent me the log files. 

    From the log files, I found the same error message:

    [03/16/10,21:56:20] Microsoft .NET Framework 3.0SP1 (x64) (CBS): CBSComponent Action: CreateProcess launched with cmd line : C:\Windows\system32\WUSA.exe "C:\Windows\system32\WUSA.exe" "c:\1ab5cb46ecf61ed456276e\wcu\dotNetFramework\dotnetmsp\x64\NetFX3.0-KB948610-v6001-x64.msu" /quiet /norestart
    [03/16/10,21:56:20] BWaitForMSI(): Verifying we're the only installation currently in progress.
    [03/16/10,21:56:20] BWaitForMSI(): Ready to proceed with installation.  Continuing...
    [03/16/10,22:11:54] Microsoft .NET Framework 3.0SP1 (x64) (CBS): C:\Windows\system32\WUSA.exe exited with return value 1603 

    Since it is related to Windows Update, I also checked WindowsUpdate.log.
    I noticed the following error message:
    2010-03-17          20:57:49:363       2164       c40         Misc         = Process: C:\Windows\system32\wuauclt.exe
    2010-03-17          20:57:49:363       2164       c40         Misc         = Module: C:\Windows\system32\wuaueng.dll
    2010-03-17          20:57:49:363       2164       c40         Handler                :::::::::::::
    2010-03-17          20:57:49:363       2164       c40         Handler                :: START ::  Handler: CBS Install
    2010-03-17          20:57:49:363       2164       c40         Handler                :::::::::
    2010-03-17          20:57:49:363       2164       c40         Handler                Starting install of CBS update 1623032A-9BB9-46C3-871C-3C4B57DC89DF
    2010-03-17          20:57:49:441       2164       c40         Handler                CBS package identity: Package_for_KB948610~31bf3856ad364e35~amd64~~6.0.6001.2123
    2010-03-17          20:57:49:441       2164       c40         Handler                Installing self-contained with source=C:\Windows\SoftwareDistribution\Download\27851ba84ed7d5f0a5d8df0db343b7da\Windows6.0-KB948610-v6001-x64.cab, workingdir=C:\Windows\SoftwareDistribution\Download\27851ba84ed7d5f0a5d8df0db343b7da\inst
    2010-03-17          21:12:23:592       360        a70         PT           WARNING: Cached cookie has expired or new PID is available
    2010-03-17          21:12:23:592       360        a70         PT           Initializing simple targeting cookie, clientId = 3c3f9b6d-229f-45a7-a9e8-1279bc0a1a2f, target group = , DNS name = yaleiw-ws.redmond.corp.microsoft.com
    2010-03-17          21:12:23:592       360        a70         PT             Server URL = http://sup-pug-nlb.redmond.corp.microsoft.com:80/SimpleAuthWebService/SimpleAuth.asmx
    2010-03-17          21:12:24:559       360        a70         Misc       WARNING: Send failed with hr = 80072ee7.
    2010-03-17          21:12:24:622       360        a70         Misc       WARNING: SendRequest failed with hr = 80072ee7. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes used : <>
    2010-03-17          21:12:24:622       360        a70         PT             + Last proxy send request failed with hr = 0x80072EE7, HTTP status code = 0
    2010-03-17          21:12:24:622       360        a70         PT             + Caller provided credentials = No
    2010-03-17          21:12:24:622       360        a70         PT             + Impersonate flags = 0
    2010-03-17          21:12:24:622       360        a70         PT             + Possible authorization schemes used =
    2010-03-17          21:12:24:622       360        a70         PT           WARNING: GetAuthorizationCookie failure, error = 0x8024402C, soap client error = 5, soap error code = 0, HTTP status code = 200
    2010-03-17          21:12:24:622       360        a70         PT           WARNING: Failed to initialize Simple Targeting Cookie: 0x8024402c
    2010-03-17          21:12:24:622       360        a70         PT           WARNING: PopulateAuthCookies failed: 0x8024402c
    2010-03-17          21:12:24:622       360        a70         PT           WARNING: RefreshCookie failed: 0x8024402c
    2010-03-17          21:12:24:622       360        a70         PT           WARNING: RefreshPTState failed: 0x8024402c
    2010-03-17          21:12:24:622       360        a70         PT           WARNING: PTError: 0x8024402c
    2010-03-17          21:12:24:622       360        a70         Report  WARNING: Reporter failed to upload events with hr = 8024402c.
    2010-03-17          21:14:18:503       2164       1fc          Handler                FATAL: CBS called Error with 0x80070643,
    2010-03-17          21:14:21:763       2164       c40         Handler                FATAL: Completed install of CBS update with type=0, requiresReboot=0, installerError=1, hr=0x80070643
    2010-03-17          21:14:21:763       2164       c40         Handler                :::::::::
    2010-03-17          21:14:21:763       2164       c40         Handler                ::  END  ::  Handler: CBS Install
    2010-03-17          21:14:21:763       2164       c40         Handler                :::::::::::::
    2010-03-17          21:14:22:527       360        e48         Agent    *********
    2010-03-17          21:14:22:527       360        e48         Agent    **  END  **  Agent: Installing updates [CallerId = wusa]
    2010-03-17          21:14:22:527       360        e48         Agent    *************
    2010-03-17          21:14:22:527       3800       e00         COMAPI               >>--  RESUMED  -- COMAPI: Install [ClientId = wusa]
    2010-03-17          21:14:22:527       3800       e00         COMAPI                 - Install call complete (succeeded = 0, succeeded with errors = 0, failed = 1, unaccounted = 0)
    2010-03-17          21:14:22:527       3800       e00         COMAPI                 - Reboot required = No
    2010-03-17          21:14:22:527       3800       e00         COMAPI                 - WARNING: Exit code = 0x00000000; Call error code = 0x80240022
    2010-03-17          21:14:22:527       3800       e00         COMAPI               ---------
    2010-03-17          21:14:22:527       3800       e00         COMAPI               --  END  --  COMAPI: Install [ClientId = wusa]
    2010-03-17          21:14:22:527       3800       e00         COMAPI               -------------
    2010-03-17          21:14:22:543       3800       a60         COMAPI               -----------  COMAPI: IUpdateServiceManager::RemoveService  -----------
    2010-03-17          21:14:22:543       3800       a60         COMAPI                 - ServiceId = {3192f233-dc1a-4659-ab5d-c3618f3162af}
    2010-03-17          21:14:22:527       360        b78         AU          Triggering Offline detection (non-interactive)
    2010-03-17          21:14:27:941       360        b78         AU          #############
    2010-03-17          21:14:27:941       360        b78         AU          ## START ##  AU: Search for updates
    2010-03-17          21:14:27:941       360        b78         AU          #########
    2010-03-17          21:14:27:941       3800       a60         COMAPI               IUpdateService removing volatile scan package service, serviceID = {3192F233-DC1A-4659-AB5D-C3618F3162AF}
    2010-03-17          21:14:27:987       360        b78         AU          <<## SUBMITTED ## AU: Search for updates [CallId = {074961F2-7E5B-4C5C-AE0B-B21AA0D01D3C}]
    2010-03-17          21:14:27:987       360        a70         Agent    *************
    2010-03-17          21:14:27:987       360        a70         Agent    ** START **  Agent: Finding updates [CallerId = AutomaticUpdates]
    2010-03-17          21:14:27:987       360        a70         Agent    *********
    2010-03-17          21:14:27:987       360        a70         Agent      * Online = No; Ignore download priority = No
    2010-03-17          21:14:27:987       360        a70         Agent      * Criteria = "IsInstalled=0 and DeploymentAction='Installation' or IsPresent=1 and DeploymentAction='Uninstallation' or IsInstalled=1 and DeploymentAction='Installation' and RebootRequired=1 or IsInstalled=0 and DeploymentAction='Uninstallation' and RebootRequired=1"
    2010-03-17          21:14:27:987       360        a70         Agent      * ServiceID = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7} Managed
    2010-03-17          21:14:27:987       360        a70         Agent      * Search Scope = {Machine}
    2010-03-17          21:14:27:956       360        de0        Agent    WARNING: WU client fails CClientCallRecorder::RemoveService with error 0x80248014
    2010-03-17          21:14:28:003       3800       a60         COMAPI               WARNING: ISusInternal::RemoveService failed, hr=80248014

    For the error code “80072ee7” and “0x8024402C”, both of them mean “ERROR_WINHTTP_NAME_NOT_RESOLVED - the proxy server or target server name cannot be resolved”.

    It looks like one network issue about proxy server. To be honest, I’m not quite familiar with network and windows update. Moreover, Yalei's server was installed through virtual server image. Then I suggest Yalei to try Windows Server forums (http://social.technet.microsoft.com/Forums/en/category/windowsserver/) to get more useful help.

    Hope this will help others who have similar issue.

    Best regards,
    Yichun Chen


    Please remember to mark the replies as answers if they help and unmark them if they provide no help.
    Welcome to the All-In-One Code Framework! If you have any feedback, please tell us.
    • Marked as answer by YiChun Chen Friday, March 19, 2010 2:59 AM
    Friday, March 19, 2010 2:59 AM

All replies

  • Hi Yalei,

    Thank you for your post.

    From the log files that you attached, I can find the follow error snippet:

    MSI (s) (D8:F8) [11:25:12:351]: Executing op: End(Checksum=0,ProgressTotalHDWord=0,ProgressTotalLDWord=86883481)
    MSI (s) (D8:F8) [11:26:20:071]: Assembly Error:The requested operation failed. A system reboot is required to roll back changes made.
    ........
    MSI (s) (D8:F8) [11:26:20:071]: Assembly Error (sxs): To get more diagnostic information, enable the Component Based Servicing Log.
    03/13/10 11:25:12 DDSet_Exit: RunProcess ended
    MSI (s) (D8:F8) [11:26:20:071]: Product: Microsoft .NET Framework 3.5 SP1 -- Error 1935.An error occurred during the installation of assembly 'Microsoft.VC90.CRT,version="9.0.21022.8",publicKeyToken="1fc8b3b9a1e18e3b",processorArchitecture="amd64",type="win32"'. Please refer to Help and Support for more information. HRESULT: 0x80070BC9. assembly interface: IAssemblyCacheItem, function: Commit, component: {6435B7C0-E0C8-3EA2-91AE-7640034EAFCE}

    The error code "0x80070BC9" means "The requested operation failed. A system reboot is required to roll back changes made."
    For this error, could you please try the steps mentioned this the following blog?
    Please check: http://blogs.msdn.com/varungupta/archive/2007/11/27/visual-studio-2008-setup-fails-with-error-1935-an-error-occurred-during-the-installation-of-the-assembly.aspx
    Although the blog is written for Visual Studio, you can try it for .NET Framework installation.

    If it doesn't work, could you please help me to try the following steps to collect the log files again?

    - Try to clean your "%temp%" folder (Start Menu >> Run >> Type "%temp%")
    - Download .NET Framework 3.5 Service Pack 1 (Full Package)
    - Install .NET Framework 3.5 SP1 full package
      (The installer must be run with administrator privileges - Right-click the installer >> "Run as Administrator")
    - Collect the logs from "%temp%" folder
       Collect tool: http://blogs.msdn.com/heaths/archive/2008/05/09/visual-studio-and-net-log-collection-utility.aspx
    - Send vslogs.cab file to me (v-yicche@microsoft.com)
      Note: Please attach the link of this post in the mail.

    Hope this helps! If you have any concern, please feel free to let me know.

    Best regards,
    Yichun Chen


    Please remember to mark the replies as answers if they help and unmark them if they provide no help.
    Welcome to the All-In-One Code Framework! If you have any feedback, please tell us.
    • Edited by YiChun Chen Wednesday, March 17, 2010 5:50 AM typo
    Monday, March 15, 2010 10:47 AM
  • Hi all,

    Yalei and I have discussed this issue via email.

    Firstly, thank you for Yalei's kindly help.

    Here is the summary of this issue:

    Yairx sent me the log files. 

    From the log files, I found the same error message:

    [03/16/10,21:56:20] Microsoft .NET Framework 3.0SP1 (x64) (CBS): CBSComponent Action: CreateProcess launched with cmd line : C:\Windows\system32\WUSA.exe "C:\Windows\system32\WUSA.exe" "c:\1ab5cb46ecf61ed456276e\wcu\dotNetFramework\dotnetmsp\x64\NetFX3.0-KB948610-v6001-x64.msu" /quiet /norestart
    [03/16/10,21:56:20] BWaitForMSI(): Verifying we're the only installation currently in progress.
    [03/16/10,21:56:20] BWaitForMSI(): Ready to proceed with installation.  Continuing...
    [03/16/10,22:11:54] Microsoft .NET Framework 3.0SP1 (x64) (CBS): C:\Windows\system32\WUSA.exe exited with return value 1603 

    Since it is related to Windows Update, I also checked WindowsUpdate.log.
    I noticed the following error message:
    2010-03-17          20:57:49:363       2164       c40         Misc         = Process: C:\Windows\system32\wuauclt.exe
    2010-03-17          20:57:49:363       2164       c40         Misc         = Module: C:\Windows\system32\wuaueng.dll
    2010-03-17          20:57:49:363       2164       c40         Handler                :::::::::::::
    2010-03-17          20:57:49:363       2164       c40         Handler                :: START ::  Handler: CBS Install
    2010-03-17          20:57:49:363       2164       c40         Handler                :::::::::
    2010-03-17          20:57:49:363       2164       c40         Handler                Starting install of CBS update 1623032A-9BB9-46C3-871C-3C4B57DC89DF
    2010-03-17          20:57:49:441       2164       c40         Handler                CBS package identity: Package_for_KB948610~31bf3856ad364e35~amd64~~6.0.6001.2123
    2010-03-17          20:57:49:441       2164       c40         Handler                Installing self-contained with source=C:\Windows\SoftwareDistribution\Download\27851ba84ed7d5f0a5d8df0db343b7da\Windows6.0-KB948610-v6001-x64.cab, workingdir=C:\Windows\SoftwareDistribution\Download\27851ba84ed7d5f0a5d8df0db343b7da\inst
    2010-03-17          21:12:23:592       360        a70         PT           WARNING: Cached cookie has expired or new PID is available
    2010-03-17          21:12:23:592       360        a70         PT           Initializing simple targeting cookie, clientId = 3c3f9b6d-229f-45a7-a9e8-1279bc0a1a2f, target group = , DNS name = yaleiw-ws.redmond.corp.microsoft.com
    2010-03-17          21:12:23:592       360        a70         PT             Server URL = http://sup-pug-nlb.redmond.corp.microsoft.com:80/SimpleAuthWebService/SimpleAuth.asmx
    2010-03-17          21:12:24:559       360        a70         Misc       WARNING: Send failed with hr = 80072ee7.
    2010-03-17          21:12:24:622       360        a70         Misc       WARNING: SendRequest failed with hr = 80072ee7. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes used : <>
    2010-03-17          21:12:24:622       360        a70         PT             + Last proxy send request failed with hr = 0x80072EE7, HTTP status code = 0
    2010-03-17          21:12:24:622       360        a70         PT             + Caller provided credentials = No
    2010-03-17          21:12:24:622       360        a70         PT             + Impersonate flags = 0
    2010-03-17          21:12:24:622       360        a70         PT             + Possible authorization schemes used =
    2010-03-17          21:12:24:622       360        a70         PT           WARNING: GetAuthorizationCookie failure, error = 0x8024402C, soap client error = 5, soap error code = 0, HTTP status code = 200
    2010-03-17          21:12:24:622       360        a70         PT           WARNING: Failed to initialize Simple Targeting Cookie: 0x8024402c
    2010-03-17          21:12:24:622       360        a70         PT           WARNING: PopulateAuthCookies failed: 0x8024402c
    2010-03-17          21:12:24:622       360        a70         PT           WARNING: RefreshCookie failed: 0x8024402c
    2010-03-17          21:12:24:622       360        a70         PT           WARNING: RefreshPTState failed: 0x8024402c
    2010-03-17          21:12:24:622       360        a70         PT           WARNING: PTError: 0x8024402c
    2010-03-17          21:12:24:622       360        a70         Report  WARNING: Reporter failed to upload events with hr = 8024402c.
    2010-03-17          21:14:18:503       2164       1fc          Handler                FATAL: CBS called Error with 0x80070643,
    2010-03-17          21:14:21:763       2164       c40         Handler                FATAL: Completed install of CBS update with type=0, requiresReboot=0, installerError=1, hr=0x80070643
    2010-03-17          21:14:21:763       2164       c40         Handler                :::::::::
    2010-03-17          21:14:21:763       2164       c40         Handler                ::  END  ::  Handler: CBS Install
    2010-03-17          21:14:21:763       2164       c40         Handler                :::::::::::::
    2010-03-17          21:14:22:527       360        e48         Agent    *********
    2010-03-17          21:14:22:527       360        e48         Agent    **  END  **  Agent: Installing updates [CallerId = wusa]
    2010-03-17          21:14:22:527       360        e48         Agent    *************
    2010-03-17          21:14:22:527       3800       e00         COMAPI               >>--  RESUMED  -- COMAPI: Install [ClientId = wusa]
    2010-03-17          21:14:22:527       3800       e00         COMAPI                 - Install call complete (succeeded = 0, succeeded with errors = 0, failed = 1, unaccounted = 0)
    2010-03-17          21:14:22:527       3800       e00         COMAPI                 - Reboot required = No
    2010-03-17          21:14:22:527       3800       e00         COMAPI                 - WARNING: Exit code = 0x00000000; Call error code = 0x80240022
    2010-03-17          21:14:22:527       3800       e00         COMAPI               ---------
    2010-03-17          21:14:22:527       3800       e00         COMAPI               --  END  --  COMAPI: Install [ClientId = wusa]
    2010-03-17          21:14:22:527       3800       e00         COMAPI               -------------
    2010-03-17          21:14:22:543       3800       a60         COMAPI               -----------  COMAPI: IUpdateServiceManager::RemoveService  -----------
    2010-03-17          21:14:22:543       3800       a60         COMAPI                 - ServiceId = {3192f233-dc1a-4659-ab5d-c3618f3162af}
    2010-03-17          21:14:22:527       360        b78         AU          Triggering Offline detection (non-interactive)
    2010-03-17          21:14:27:941       360        b78         AU          #############
    2010-03-17          21:14:27:941       360        b78         AU          ## START ##  AU: Search for updates
    2010-03-17          21:14:27:941       360        b78         AU          #########
    2010-03-17          21:14:27:941       3800       a60         COMAPI               IUpdateService removing volatile scan package service, serviceID = {3192F233-DC1A-4659-AB5D-C3618F3162AF}
    2010-03-17          21:14:27:987       360        b78         AU          <<## SUBMITTED ## AU: Search for updates [CallId = {074961F2-7E5B-4C5C-AE0B-B21AA0D01D3C}]
    2010-03-17          21:14:27:987       360        a70         Agent    *************
    2010-03-17          21:14:27:987       360        a70         Agent    ** START **  Agent: Finding updates [CallerId = AutomaticUpdates]
    2010-03-17          21:14:27:987       360        a70         Agent    *********
    2010-03-17          21:14:27:987       360        a70         Agent      * Online = No; Ignore download priority = No
    2010-03-17          21:14:27:987       360        a70         Agent      * Criteria = "IsInstalled=0 and DeploymentAction='Installation' or IsPresent=1 and DeploymentAction='Uninstallation' or IsInstalled=1 and DeploymentAction='Installation' and RebootRequired=1 or IsInstalled=0 and DeploymentAction='Uninstallation' and RebootRequired=1"
    2010-03-17          21:14:27:987       360        a70         Agent      * ServiceID = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7} Managed
    2010-03-17          21:14:27:987       360        a70         Agent      * Search Scope = {Machine}
    2010-03-17          21:14:27:956       360        de0        Agent    WARNING: WU client fails CClientCallRecorder::RemoveService with error 0x80248014
    2010-03-17          21:14:28:003       3800       a60         COMAPI               WARNING: ISusInternal::RemoveService failed, hr=80248014

    For the error code “80072ee7” and “0x8024402C”, both of them mean “ERROR_WINHTTP_NAME_NOT_RESOLVED - the proxy server or target server name cannot be resolved”.

    It looks like one network issue about proxy server. To be honest, I’m not quite familiar with network and windows update. Moreover, Yalei's server was installed through virtual server image. Then I suggest Yalei to try Windows Server forums (http://social.technet.microsoft.com/Forums/en/category/windowsserver/) to get more useful help.

    Hope this will help others who have similar issue.

    Best regards,
    Yichun Chen


    Please remember to mark the replies as answers if they help and unmark them if they provide no help.
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    • Marked as answer by YiChun Chen Friday, March 19, 2010 2:59 AM
    Friday, March 19, 2010 2:59 AM
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