none
WPF 3D applications broken by Mobility Radeon 3200 ATI drivers from Windows Update on HP TX2 laptop

    General discussion

  • Hello,

    A few days ago, I downloaded Windows 7 RTM from MSDN and installed it on my HP TX2 tablet pc.
    When testing one of my WPF based application that used to work on windows 7 RC on the same computer (http://www.julien-manici.com/windows_7_logon_background_changer/), it crashed with the following exception: OutOfMemoryException.
    Of course, with 30mb used by the program, and 2gb of available RAM, lack memory was not the real culprit.

    So, to be sure the problem did not come from my way to use WPF, I've executed the sample XAML code from this page : http://msdn.microsoft.com/en-us/library/ms752082.aspx
    When loadind the xaml file in IE8, the same error occured: OutOfMemoryException.

    In fact, the problem lies in every WPF application displaying 3D graphics on my computer. Obviously, the problem comes from the ATI graphic drivers for the integrated mobility Radeon HD 3200. I also have a desktop computer with a Radeon HD 3200 graphic card (not the same chip as the MOBILITY radeon hd 3200), and it has no problem with WPF 3D applications with the driver provided by windows update (version 8.612.0.0).


    With further testing, I observed that :

    -the problem does not happen with ATI drivers included in windows 7 rtm :
    date : 04/24/2009
    version : 8.56.1.15

    -but it happens with the driver provided by windows update (WHQL), that I've of course installed (as would anybody do, since windows update provided drivers are supposed to have been very well tested and stable) :
    date : 04/28/2009
    version : 8.612.0.0

    It also happens with the lastest drivers on the AMD website.


    I identified 2 workarounds to this bug:
    -running a WPF 3d application as administrator will make it work
    -logging out, and logging in again will make it work too

    To sum up, the problem happens at least on my hardware (but probably on other laptops too) with the lastest bios version (F.14) with every ati drivers (except the one provided in windows 7 rtm) when the user has logged only once since he started his computer.

    I'm afraid that OEMs are going to ship laptops with a faulty graphic driver on october 22, and users will suffer from crashes in every WPF 3D application. This is a serious issue for developpers like me who are interested in WPF, because users will use these faulty drivers for years and will think of WPF/3D application that they are crappy since they don't work...

    Please take the time to reproduce the issue, it's probably there on every laptop with a mobility radeon hd 3200 GPU.


    I don't know if it was the right forum to post about this problem, but I haven't found a forum about Windows 7 RTM and drivers issues.

    Tuesday, August 11, 2009 7:12 PM

All replies

  • I have the same problem on my TX2.

    I do think that the memory is pointing to video memory which video properties shows 3 of 4 items as n/a.

    Many applications run full screen mode in 16-bit colors or maybe less. But Windows Aero goes well.

    Hardware acceleration cannot enable. Direct3D is not availble.

    Confused.
    Wednesday, August 12, 2009 4:45 PM
  • Thanks for reporting this issue.

    Can you post a Dxdiag? Running dxdiag -> save all information and then copy paste the text file. We will need the information to followup with AMD.

    Tuesday, August 18, 2009 12:02 AM
  • I have this issue, on the HP TX2. Direct3D gets lost soon after Windows 7 starts and apps and games relying on it throw an error and exit. WEI score also disappears in system properties when this happens, and reported video memory in advanced graphics properties is messed up.

    Only the original rtm driver works correctly and flawlessly without any of the above symptoms. I am afraid to upgrade to 9.8 released today for fear it will mess up my sys again:
    http://support.amd.com/us/gpudownload/windows/Pages/radeonmob_win7-64.aspx?type=2.4.2&product=2.4.2.3.12&lang=English&rev=9.7&ostype=Windows%207%20Beta%20-%2064-Bit%20Edition

    Also USB sometimes hangs/locks the whole system upon inserting a usb flash drive. This happens unpredictably and randomly. Win7 feels half-cooked/buggy on AMD mobile platforms.
    Tuesday, August 18, 2009 12:36 AM
  •  Interesting part of the log:

    Device Identifier: Could not initialize Direct3D v9. This program was compiled with header files that do not match the installed DirectX DLLs

    (I think it's a generic error, since loging out from my user session and loging in again will solve the problem until the next reboot, something that would be impossible if this error was caused by dll mismatches)

    Full log:

    ------------------
    System Information
    ------------------
    Time of this report: 8/20/2009, 01:48:25
           Machine name: TX2
       Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7600) (7600.win7_rtm.090713-1255)
               Language: French (Regional Setting: French)
    System Manufacturer: Hewlett-Packard
           System Model: HP TouchSmart tx2 Notebook PC
                   BIOS: Default System BIOS
              Processor: AMD Turion(tm) X2 Dual-Core Mobile RM-74 (2 CPUs), ~2.2GHz
                 Memory: 3072MB RAM
    Available OS Memory: 2814MB RAM
              Page File: 1106MB used, 4517MB available
            Windows Dir: C:\Windows
        DirectX Version: DirectX 11
    DX Setup Parameters: Not found
       User DPI Setting: Using System DPI
     System DPI Setting: 96 DPI (100 percent)
        DWM DPI Scaling: Disabled
         DxDiag Version: 6.01.7600.16385 32bit Unicode

    ------------
    DxDiag Notes
    ------------
          Display Tab 1: No problems found.
            Sound Tab 1: No problems found.
            Sound Tab 2: No problems found.
              Input Tab: No problems found.

    --------------------
    DirectX Debug Levels
    --------------------
    Direct3D:    0/4 (retail)
    DirectDraw:  0/4 (retail)
    DirectInput: 0/5 (retail)
    DirectMusic: 0/5 (retail)
    DirectPlay:  0/9 (retail)
    DirectSound: 0/5 (retail)
    DirectShow:  0/6 (retail)

    ---------------
    Display Devices
    ---------------
              Card name: ATI Radeon HD 3200 Graphics
           Manufacturer: ATI Technologies Inc.
              Chip type: ATI Radeon HD 3200 Graphics (0x9612)
               DAC type: Internal DAC(400MHz)
             Device Key: Enum\PCI\VEN_1002&DEV_9612&SUBSYS_3045103C&REV_00
         Display Memory: 1458 MB
       Dedicated Memory: 308 MB
          Shared Memory: 1150 MB
           Current Mode: 1280 x 800 (32 bit) (60Hz)
           Monitor Name: Generic PnP Monitor
          Monitor Model: unknown
             Monitor Id: SEC4A41
            Native Mode: 1280 x 800(p) (59.976Hz)
            Output Type: Internal
            Driver Name: atiumdag,atidxx32,atidxx64.dll,atiumdva,atiumd64.dll,atiumd6a.cap,atitmm64.dll
    Driver File Version: 8.14.0010.0662 (English)
         Driver Version: 8.612.0.0
            DDI Version:
           Driver Model: WDDM 1.1
      Driver Attributes: Final Retail
       Driver Date/Size: 4/29/2009 01:52:04, 3082752 bytes
            WHQL Logo'd: Yes
        WHQL Date Stamp: n/a
      Device Identifier: Could not initialize Direct3D v9. This program was compiled with header files that do not match the installed DirectX DLLs
              Vendor ID: n/a
              Device ID: n/a
              SubSys ID: n/a
            Revision ID: n/a
     Driver Strong Name: oem6.inf:ATI.Mfg.NTamd64.6.1:ati2mtag_RS780M:8.612.0.0:pci\ven_1002&dev_9612
         Rank Of Driver: 00E62001
            Video Accel:
          Deinterlace Caps: n/a
           D3D9 Overlay: n/a
                DXVA-HD: n/a
           DDraw Status: Enabled
             D3D Status: Not Available
             AGP Status: Enabled

    -------------
    Sound Devices
    -------------
                Description: Speakers (High Definition Audio Device)
     Default Sound Playback: Yes
     Default Voice Playback: Yes
                Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0268&SUBSYS_103C3045&REV_1000
            Manufacturer ID: 1
                 Product ID: 65535
                       Type: WDM
                Driver Name: HdAudio.sys
             Driver Version: 6.01.7600.16385 (English)
          Driver Attributes: Final Retail
                WHQL Logo'd: Yes
              Date and Size: 7/14/2009 02:07:00, 350208 bytes
                Other Files:
            Driver Provider: Microsoft
             HW Accel Level: Basic
                  Cap Flags: 0xF1F
        Min/Max Sample Rate: 100, 200000
    Static/Strm HW Mix Bufs: 1, 0
     Static/Strm HW 3D Bufs: 0, 0
                  HW Memory: 0
           Voice Management: No
     EAX(tm) 2.0 Listen/Src: No, No
       I3DL2(tm) Listen/Src: No, No
    Sensaura(tm) ZoomFX(tm): No

                Description: Digital Audio (S/PDIF) (High Definition Audio Device)
     Default Sound Playback: No
     Default Voice Playback: No
                Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0268&SUBSYS_103C3045&REV_1000
            Manufacturer ID: 1
                 Product ID: 65535
                       Type: WDM
                Driver Name: HdAudio.sys
             Driver Version: 6.01.7600.16385 (English)
          Driver Attributes: Final Retail
                WHQL Logo'd: Yes
              Date and Size: 7/14/2009 02:07:00, 350208 bytes
                Other Files:
            Driver Provider: Microsoft
             HW Accel Level: Basic
                  Cap Flags: 0xF1F
        Min/Max Sample Rate: 100, 200000
    Static/Strm HW Mix Bufs: 1, 0
     Static/Strm HW 3D Bufs: 0, 0
                  HW Memory: 0
           Voice Management: No
     EAX(tm) 2.0 Listen/Src: No, No
       I3DL2(tm) Listen/Src: No, No
    Sensaura(tm) ZoomFX(tm): No

    ---------------------
    Sound Capture Devices
    ---------------------
                Description: Microphone (High Definition Audio Device)
      Default Sound Capture: Yes
      Default Voice Capture: Yes
                Driver Name: HdAudio.sys
             Driver Version: 6.01.7600.16385 (English)
          Driver Attributes: Final Retail
              Date and Size: 7/14/2009 02:07:00, 350208 bytes
                  Cap Flags: 0x1
               Format Flags: 0xFFFFF

    -------------------
    DirectInput Devices
    -------------------
          Device Name: Mouse
             Attached: 1
        Controller ID: n/a
    Vendor/Product ID: n/a
            FF Driver: n/a

          Device Name: Keyboard
             Attached: 1
        Controller ID: n/a
    Vendor/Product ID: n/a
            FF Driver: n/a

          Device Name: ?
             Attached: 1
        Controller ID: 0x0
    Vendor/Product ID: 0x1B96, 0x0001
            FF Driver: n/a

          Device Name: ?
             Attached: 1
        Controller ID: 0x0
    Vendor/Product ID: 0x1B96, 0x0001
            FF Driver: n/a

          Device Name: ?
             Attached: 1
        Controller ID: 0x0
    Vendor/Product ID: 0x1B96, 0x0001
            FF Driver: n/a

          Device Name: ?
             Attached: 1
        Controller ID: 0x0
    Vendor/Product ID: 0x1B96, 0x0001
            FF Driver: n/a

    Poll w/ Interrupt: No

    -----------
    USB Devices
    -----------
    + USB Root Hub
    | Vendor/Product ID: 0x1002, 0x4397
    | Matching Device ID: usb\root_hub
    | Service: usbhub

    ----------------
    Gameport Devices
    ----------------

    ------------
    PS/2 Devices
    ------------
    + Standard PS/2 Keyboard
    | Matching Device ID: *pnp0303
    | Service: i8042prt
    |
    + Terminal Server Keyboard Driver
    | Matching Device ID: root\rdp_kbd
    | Upper Filters: kbdclass
    | Service: TermDD
    |
    + Synaptics PS/2 Port TouchPad
    | Matching Device ID: *syn014c
    | Upper Filters: SynTP
    | Service: i8042prt
    |
    + Terminal Server Mouse Driver
    | Matching Device ID: root\rdp_mou
    | Upper Filters: mouclass
    | Service: TermDD

    ------------------------
    Disk & DVD/CD-ROM Drives
    ------------------------
          Drive: C:
     Free Space: 289.9 GB
    Total Space: 305.1 GB
    File System: NTFS
          Model: SAMSUNG HM320JI ATA Device

          Drive: D:
          Model: HL-DT-ST DVDRAM GSA-T50L ATA Device
         Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7600.16385 (French), , 0 bytes

    --------------
    System Devices
    --------------
         Name: PCI standard PCI-to-PCI bridge
    Device ID: PCI\VEN_1022&DEV_9605&SUBSYS_3045103C&REV_00\3&2411E6FE&1&28
       Driver: n/a

         Name: PCI standard host CPU bridge
    Device ID: PCI\VEN_1022&DEV_1300&SUBSYS_00000000&REV_40\3&2411E6FE&1&C0
       Driver: n/a

         Name: Standard OpenHCD USB Host Controller
    Device ID: PCI\VEN_1002&DEV_4397&SUBSYS_3045103C&REV_00\3&2411E6FE&1&90
       Driver: n/a

         Name: PCI standard PCI-to-PCI bridge
    Device ID: PCI\VEN_1022&DEV_9604&SUBSYS_3045103C&REV_00\3&2411E6FE&1&20
       Driver: n/a

         Name: ATI Radeon HD 3200 Graphics
    Device ID: PCI\VEN_1002&DEV_9612&SUBSYS_3045103C&REV_00\4&F4E2B40&0&2808
       Driver: n/a

         Name: Standard Enhanced PCI to USB Host Controller
    Device ID: PCI\VEN_1002&DEV_4396&SUBSYS_3045103C&REV_00\3&2411E6FE&1&9A
       Driver: n/a

         Name: PCI standard PCI-to-PCI bridge
    Device ID: PCI\VEN_1022&DEV_9602&SUBSYS_96021022&REV_00\3&2411E6FE&1&08
       Driver: n/a

         Name: PCI standard ISA bridge
    Device ID: PCI\VEN_1002&DEV_439D&SUBSYS_3045103C&REV_00\3&2411E6FE&1&A3
       Driver: n/a

         Name: Standard Enhanced PCI to USB Host Controller
    Device ID: PCI\VEN_1002&DEV_4396&SUBSYS_3045103C&REV_00\3&2411E6FE&1&92
       Driver: n/a

         Name: PCI standard host CPU bridge
    Device ID: PCI\VEN_1022&DEV_9600&SUBSYS_3045103C&REV_00\3&2411E6FE&1&00
       Driver: n/a

         Name: Standard Dual Channel PCI IDE Controller
    Device ID: PCI\VEN_1002&DEV_439C&SUBSYS_3045103C&REV_00\3&2411E6FE&1&A1
       Driver: n/a

         Name: Standard AHCI 1.0 Serial ATA Controller
    Device ID: PCI\VEN_1002&DEV_4391&SUBSYS_3045103C&REV_00\3&2411E6FE&1&88
       Driver: n/a

         Name: PCI standard host CPU bridge
    Device ID: PCI\VEN_1022&DEV_1304&SUBSYS_00000000&REV_00\3&2411E6FE&1&C4
       Driver: n/a

         Name: Standard OpenHCD USB Host Controller
    Device ID: PCI\VEN_1002&DEV_4399&SUBSYS_3045103C&REV_00\3&2411E6FE&1&A5
       Driver: n/a

         Name: ATI I/O Communications Processor SMBus Controller
    Device ID: PCI\VEN_1002&DEV_4385&SUBSYS_3045103C&REV_3A\3&2411E6FE&1&A0
       Driver: n/a

         Name: Broadcom 4322AG 802.11a/b/g/draft-n Wi-Fi Adapter
    Device ID: PCI\VEN_14E4&DEV_432B&SUBSYS_1380103C&REV_01\4&3661896B&0&0028
       Driver: n/a

         Name: PCI standard host CPU bridge
    Device ID: PCI\VEN_1022&DEV_1303&SUBSYS_00000000&REV_00\3&2411E6FE&1&C3
       Driver: n/a

         Name: Standard OpenHCD USB Host Controller
    Device ID: PCI\VEN_1002&DEV_4398&SUBSYS_3045103C&REV_00\3&2411E6FE&1&99
       Driver: n/a

         Name: ATI I/O Communications Processor PCI Bus Controller
    Device ID: PCI\VEN_1002&DEV_4384&SUBSYS_00000000&REV_00\3&2411E6FE&1&A4
       Driver: n/a

         Name: Realtek RTL8168C(P)/8111C(P) Family PCI-E Gigabit Ethernet NIC (NDIS 6.20)
    Device ID: PCI\VEN_10EC&DEV_8168&SUBSYS_3045103C&REV_02\4&DAE2219&0&0030
       Driver: n/a

         Name: PCI standard host CPU bridge
    Device ID: PCI\VEN_1022&DEV_1302&SUBSYS_00000000&REV_00\3&2411E6FE&1&C2
       Driver: n/a

         Name: Standard OpenHCD USB Host Controller
    Device ID: PCI\VEN_1002&DEV_4398&SUBSYS_3045103C&REV_00\3&2411E6FE&1&91
       Driver: n/a

         Name: High Definition Audio Controller
    Device ID: PCI\VEN_1002&DEV_4383&SUBSYS_3045103C&REV_00\3&2411E6FE&1&A2
       Driver: n/a

         Name: PCI standard PCI-to-PCI bridge
    Device ID: PCI\VEN_1022&DEV_9606&SUBSYS_3045103C&REV_00\3&2411E6FE&1&30
       Driver: n/a

         Name: PCI standard host CPU bridge
    Device ID: PCI\VEN_1022&DEV_1301&SUBSYS_00000000&REV_00\3&2411E6FE&1&C1
       Driver: n/a

         Name: Standard OpenHCD USB Host Controller
    Device ID: PCI\VEN_1002&DEV_4397&SUBSYS_3045103C&REV_00\3&2411E6FE&1&98
       Driver: n/a

    ------------------
    DirectShow Filters
    ------------------

    DirectShow Filters:
    WMAudio Decoder DMO,0x00800800,1,1,WMADMOD.DLL,6.01.7600.16385
    WMAPro over S/PDIF DMO,0x00600800,1,1,WMADMOD.DLL,6.01.7600.16385
    WMSpeech Decoder DMO,0x00600800,1,1,WMSPDMOD.DLL,6.01.7600.16385
    MP3 Decoder DMO,0x00600800,1,1,mp3dmod.dll,6.01.7600.16385
    Mpeg4s Decoder DMO,0x00800001,1,1,mp4sdecd.dll,6.01.7600.16385
    WMV Screen decoder DMO,0x00600800,1,1,wmvsdecd.dll,6.01.7600.16385
    WMVideo Decoder DMO,0x00800001,1,1,wmvdecod.dll,6.01.7600.16385
    Mpeg43 Decoder DMO,0x00800001,1,1,mp43decd.dll,6.01.7600.16385
    Mpeg4 Decoder DMO,0x00800001,1,1,mpg4decd.dll,6.01.7600.16385
    DV Muxer,0x00400000,0,0,qdv.dll,6.06.7600.16385
    Color Space Converter,0x00400001,1,1,quartz.dll,6.06.7600.16385
    WM ASF Reader,0x00400000,0,0,qasf.dll,12.00.7600.16385
    Screen Capture filter,0x00200000,0,1,wmpsrcwp.dll,12.00.7600.16385
    AVI Splitter,0x00600000,1,1,quartz.dll,6.06.7600.16385
    VGA 16 Color Ditherer,0x00400000,1,1,quartz.dll,6.06.7600.16385
    SBE2MediaTypeProfile,0x00200000,0,0,sbe.dll,6.06.7600.16385
    Microsoft DTV-DVD Video Decoder,0x005fffff,2,4,msmpeg2vdec.dll,6.01.7140.0000
    AC3 Parser Filter,0x00600000,1,1,mpg2splt.ax,6.06.7600.16385
    StreamBufferSink,0x00200000,0,0,sbe.dll,6.06.7600.16385
    MJPEG Decompressor,0x00600000,1,1,quartz.dll,6.06.7600.16385
    MPEG-I Stream Splitter,0x00600000,1,2,quartz.dll,6.06.7600.16385
    SAMI (CC) Parser,0x00400000,1,1,quartz.dll,6.06.7600.16385
    VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7600.16385
    MPEG-2 Splitter,0x005fffff,1,0,mpg2splt.ax,6.06.7600.16385
    Closed Captions Analysis Filter,0x00200000,2,5,cca.dll,6.06.7600.16385
    SBE2FileScan,0x00200000,0,0,sbe.dll,6.06.7600.16385
    Microsoft MPEG-2 Video Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7600.16385
    Internal Script Command Renderer,0x00800001,1,0,quartz.dll,6.06.7600.16385
    MPEG Audio Decoder,0x03680001,1,1,quartz.dll,6.06.7600.16385
    DV Splitter,0x00600000,1,2,qdv.dll,6.06.7600.16385
    Video Mixing Renderer 9,0x00200000,1,0,quartz.dll,6.06.7600.16385
    Microsoft MPEG-2 Encoder,0x00200000,2,1,msmpeg2enc.dll,6.01.7600.16385
    ACM Wrapper,0x00600000,1,1,quartz.dll,6.06.7600.16385
    Video Renderer,0x00800001,1,0,quartz.dll,6.06.7600.16385
    MPEG-2 Video Stream Analyzer,0x00200000,0,0,sbe.dll,6.06.7600.16385
    Line 21 Decoder,0x00600000,1,1,qdvd.dll,6.06.7600.16385
    Video Port Manager,0x00600000,2,1,quartz.dll,6.06.7600.16385
    Video Renderer,0x00400000,1,0,quartz.dll,6.06.7600.16385
    VPS Decoder,0x00200000,0,0,WSTPager.ax,6.06.7600.16385
    WM ASF Writer,0x00400000,0,0,qasf.dll,12.00.7600.16385
    VBI Surface Allocator,0x00600000,1,1,vbisurf.ax,6.01.7600.16385
    File writer,0x00200000,1,0,qcap.dll,6.06.7600.16385
    iTV Data Sink,0x00600000,1,0,itvdata.dll,6.06.7600.16385
    iTV Data Capture filter,0x00600000,1,1,itvdata.dll,6.06.7600.16385
    DVD Navigator,0x00200000,0,3,qdvd.dll,6.06.7600.16385
    Overlay Mixer2,0x00200000,1,1,qdvd.dll,6.06.7600.16385
    AVI Draw,0x00600064,9,1,quartz.dll,6.06.7600.16385
    RDP DShow Redirection Filter,0xffffffff,1,0,DShowRdpFilter.dll,
    Microsoft MPEG-2 Audio Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7600.16385
    WST Pager,0x00200000,1,1,WSTPager.ax,6.06.7600.16385
    MPEG-2 Demultiplexer,0x00600000,1,1,mpg2splt.ax,6.06.7600.16385
    DV Video Decoder,0x00800000,1,1,qdv.dll,6.06.7600.16385
    SampleGrabber,0x00200000,1,1,qedit.dll,6.06.7600.16385
    Null Renderer,0x00200000,1,0,qedit.dll,6.06.7600.16385
    MPEG-2 Sections and Tables,0x005fffff,1,0,Mpeg2Data.ax,6.06.7600.16385
    Microsoft AC3 Encoder,0x00200000,1,1,msac3enc.dll,6.01.7600.16385
    StreamBufferSource,0x00200000,0,0,sbe.dll,6.06.7600.16385
    Smart Tee,0x00200000,1,2,qcap.dll,6.06.7600.16385
    Overlay Mixer,0x00200000,0,0,qdvd.dll,6.06.7600.16385
    AVI Decompressor,0x00600000,1,1,quartz.dll,6.06.7600.16385
    AVI/WAV File Source,0x00400000,0,2,quartz.dll,6.06.7600.16385
    Wave Parser,0x00400000,1,1,quartz.dll,6.06.7600.16385
    MIDI Parser,0x00400000,1,1,quartz.dll,6.06.7600.16385
    Multi-file Parser,0x00400000,1,1,quartz.dll,6.06.7600.16385
    File stream renderer,0x00400000,1,1,quartz.dll,6.06.7600.16385
    Microsoft DTV-DVD Audio Decoder,0x005fffff,1,1,msmpeg2adec.dll,6.01.7140.0000
    StreamBufferSink2,0x00200000,0,0,sbe.dll,6.06.7600.16385
    AVI Mux,0x00200000,1,0,qcap.dll,6.06.7600.16385
    Line 21 Decoder 2,0x00600002,1,1,quartz.dll,6.06.7600.16385
    File Source (Async.),0x00400000,0,1,quartz.dll,6.06.7600.16385
    File Source (URL),0x00400000,0,1,quartz.dll,6.06.7600.16385
    Infinite Pin Tee Filter,0x00200000,1,1,qcap.dll,6.06.7600.16385
    Enhanced Video Renderer,0x00200000,1,0,evr.dll,6.01.7600.16385
    BDA MPEG2 Transport Information Filter,0x00200000,2,0,psisrndr.ax,6.06.7600.16385
    MPEG Video Decoder,0x40000001,1,1,quartz.dll,6.06.7600.16385

    WDM Streaming Tee/Splitter Devices:
    Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7600.16385

    Video Compressors:
    WMVideo8 Encoder DMO,0x00600800,1,1,wmvxencd.dll,6.01.7600.16385
    WMVideo9 Encoder DMO,0x00600800,1,1,wmvencod.dll,6.01.7600.16385
    MSScreen 9 encoder DMO,0x00600800,1,1,wmvsencd.dll,6.01.7600.16385
    DV Video Encoder,0x00200000,0,0,qdv.dll,6.06.7600.16385
    MJPEG Compressor,0x00200000,0,0,quartz.dll,6.06.7600.16385
    Cinepak Codec by Radius,0x00200000,1,1,qcap.dll,6.06.7600.16385
    Intel IYUV codec,0x00200000,1,1,qcap.dll,6.06.7600.16385
    Intel IYUV codec,0x00200000,1,1,qcap.dll,6.06.7600.16385
    Microsoft RLE,0x00200000,1,1,qcap.dll,6.06.7600.16385
    Microsoft Video 1,0x00200000,1,1,qcap.dll,6.06.7600.16385

    Audio Compressors:
    WM Speech Encoder DMO,0x00600800,1,1,WMSPDMOE.DLL,6.01.7600.16385
    WMAudio Encoder DMO,0x00600800,1,1,WMADMOE.DLL,6.01.7600.16385
    IMA ADPCM,0x00200000,1,1,quartz.dll,6.06.7600.16385
    PCM,0x00200000,1,1,quartz.dll,6.06.7600.16385
    Microsoft ADPCM,0x00200000,1,1,quartz.dll,6.06.7600.16385
    GSM 6.10,0x00200000,1,1,quartz.dll,6.06.7600.16385
    CCITT A-Law,0x00200000,1,1,quartz.dll,6.06.7600.16385
    CCITT u-Law,0x00200000,1,1,quartz.dll,6.06.7600.16385
    MPEG Layer-3,0x00200000,1,1,quartz.dll,6.06.7600.16385

    Audio Capture Sources:
    Microphone (High Definition Aud,0x00200000,0,0,qcap.dll,6.06.7600.16385

    PBDA CP Filters:
    PBDA DTFilter,0x00600000,1,1,CPFilters.dll,6.06.7600.16385
    PBDA ETFilter,0x00200000,0,0,CPFilters.dll,6.06.7600.16385
    PBDA PTFilter,0x00200000,0,0,CPFilters.dll,6.06.7600.16385

    Midi Renderers:
    Default MidiOut Device,0x00800000,1,0,quartz.dll,6.06.7600.16385
    Microsoft GS Wavetable Synth,0x00200000,1,0,quartz.dll,6.06.7600.16385

    WDM Streaming Capture Devices:
    HD Audio Microphone 2,0x00200000,1,1,ksproxy.ax,6.01.7600.16385
    HP Webcam,0x00200000,1,2,ksproxy.ax,6.01.7600.16385

    WDM Streaming Rendering Devices:
    HD Audio Headphone/Speakers,0x00200000,1,1,ksproxy.ax,6.01.7600.16385
    HD Audio SPDIF out,0x00200000,1,1,ksproxy.ax,6.01.7600.16385

    BDA Network Providers:
    Microsoft ATSC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7600.16385
    Microsoft DVBC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7600.16385
    Microsoft DVBS Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7600.16385
    Microsoft DVBT Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7600.16385
    Microsoft Network Provider,0x00200000,0,1,MSNP.ax,6.06.7600.16385

    Video Capture Sources:
    HP Webcam,0x00200000,1,2,ksproxy.ax,6.01.7600.16385

    Multi-Instance Capable VBI Codecs:
    VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7600.16385

    BDA Transport Information Renderers:
    BDA MPEG2 Transport Information Filter,0x00600000,2,0,psisrndr.ax,6.06.7600.16385
    MPEG-2 Sections and Tables,0x00600000,1,0,Mpeg2Data.ax,6.06.7600.16385

    BDA CP/CA Filters:
    Decrypt/Tag,0x00600000,1,1,EncDec.dll,6.06.7600.16385
    Encrypt/Tag,0x00200000,0,0,EncDec.dll,6.06.7600.16385
    PTFilter,0x00200000,0,0,EncDec.dll,6.06.7600.16385
    XDS Codec,0x00200000,0,0,EncDec.dll,6.06.7600.16385

    WDM Streaming Communication Transforms:
    Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7600.16385

    Audio Renderers:
    Speakers (High Definition Audio,0x00200000,1,0,quartz.dll,6.06.7600.16385
    Default DirectSound Device,0x00800000,1,0,quartz.dll,6.06.7600.16385
    Default WaveOut Device,0x00200000,1,0,quartz.dll,6.06.7600.16385
    Digital Audio (S/PDIF) (High De,0x00200000,1,0,quartz.dll,6.06.7600.16385
    DirectSound: Digital Audio (S/PDIF) (High Definition Audio Device),0x00200000,1,0,quartz.dll,6.06.7600.16385
    DirectSound: Speakers (High Definition Audio Device),0x00200000,1,0,quartz.dll,6.06.7600.16385

    ---------------
    EVR Power Information
    ---------------
    Current Setting: {5C67A112-A4C9-483F-B4A7-1D473BECAFDC} (Quality)
      Quality Flags: 2576
        Enabled:
        Force throttling
        Allow half deinterlace
        Allow scaling
        Decode Power Usage: 100
      Balanced Flags: 1424
        Enabled:
        Force throttling
        Allow batching
        Force half deinterlace
        Force scaling
        Decode Power Usage: 50
      PowerFlags: 1424
        Enabled:
        Force throttling
        Allow batching
        Force half deinterlace
        Force scaling
        Decode Power Usage: 0

    Thursday, August 20, 2009 1:02 AM
  • I have the same problem on my TX2.

    I do think that the memory is pointing to video memory which video properties shows 3 of 4 items as n/a.

    Many applications run full screen mode in 16-bit colors or maybe less. But Windows Aero goes well.

    Hardware acceleration cannot enable. Direct3D is not availble.

    Confused.


    you're right, even windows photo viewer doesn't work since it uses direct 3d to display pictures (it just says loading picture, and then does nothing else)
    There's no direct3d acceleration available (confirmed by dxdiag) until I log out and log in again. Then at next restart the problem is here again.
    It's not WPF specific as I first thought
    Thursday, August 20, 2009 1:06 AM
  • I have this issue, on the HP TX2. Direct3D gets lost soon after Windows 7 starts and apps and games relying on it throw an error and exit. WEI score also disappears in system properties when this happens, and reported video memory in advanced graphics properties is messed up.

    Only the original rtm driver works correctly and flawlessly without any of the above symptoms. I am afraid to upgrade to 9.8 released today for fear it will mess up my sys again:
    http://support.amd.com/us/gpudownload/windows/Pages/radeonmob_win7-64.aspx?type=2.4.2&product=2.4.2.3.12&lang=English&rev=9.7&ostype=Windows%207%20Beta%20-%2064-Bit%20Edition

    Also USB sometimes hangs/locks the whole system upon inserting a usb flash drive. This happens unpredictably and randomly. Win7 feels half-cooked/buggy on AMD mobile platforms.

    "Only the original rtm driver works correctly and flawlessly without any of the above symptoms. I am afraid to upgrade to 9.8 released today for fear it will mess up my sys again"

    just did the upgrade to catalyst 9.8 beta, but the same problem is still here :(
    ati doesn't seem aware about it...


    "Also USB sometimes hangs/locks the whole system upon inserting a usb flash drive. This happens unpredictably and randomly. Win7 feels half-cooked/buggy on AMD mobile platforms."

    I have the same feeling, but it's not microsoft's fault... Let's hope AMD will produce better drivers before october...
    Unfortunately, I'm pretty sure that many computer manufacturers have already built custom disk images with these faulty drivers that are going to be installed with new windows 7 powered computers shipping in october...
    Thursday, August 20, 2009 1:14 AM
  • There are further HP tx2 issues with the newer ATI drivers:
    http://www.touchsmartcommunity.com/forum/thread/1514/Windows-7-recovering-from-Sleep-suspend/


    MS rtm driver doesn't have this issue.
    • Edited by MNK Boulos Friday, August 21, 2009 10:35 PM
    Friday, August 21, 2009 10:33 PM
  • Does updating to latest driver help?

    I have a HP TX2 now, both xaml and your application works fine. I have driver version 8.56.1.15, which is latest. The recovering from sleep issue doesn't repro for me either. I have 8G ram though.

    WPF Graphics Team.

    Tuesday, August 25, 2009 6:38 PM
  •  8.56.1.15 are not the latest drivers (these are the Win7 RTM drivers - Microsoft WDDM 1.1). You can get the latest August 09 ATI Mobility Catalyst 9.8 drivers for the TX2 HD3200 here:
    http://support.amd.com/us/gpudownload/windows/Pages/radeonmob_win7-64.aspx
    That's when all problems start...
    Tuesday, August 25, 2009 7:40 PM
  • I tried the new driver V9.8 but nothing was better.

    I don't think it's as well as on RC.

    I'm not a specialist. All I know is that stay at the original version which Microsoft gave us.
    Thursday, August 27, 2009 8:08 PM
  • Does updating to latest driver help?

    I have a HP TX2 now, both xaml and your application works fine. I have driver version 8.56.1.15, which is latest. The recovering from sleep issue doesn't repro for me either. I have 8G ram though.

    WPF Graphics Team.


    Hi,

    as I said in my original post:
    the problem does not happen with ATI drivers included in windows 7 rtm :
    date : 04/24/2009
    version : 8.56.1.15

    This is not the latest driver!

    Even windows update provides a newer driver (4 days younger than the one included in windows 7), but this one has the problem we are discussing about
    Every AMD/ATI driver since then has this problem.

    This is not a problem for me to keep using the driver included in windows 7 rtm, but I know OEMs and end users will upgrade to the driver provided by windows update or the one on the ATI website! And that's a problem for developpers whose WPF/XBAP 3D applications will crash on end users machines with no explanation...

    Microsoft should stop distributing this driver on windows update, at least for HP TX2 users (as other computers running with radeon hd3200 may not be affected by this issue).
    Saturday, August 29, 2009 5:44 PM
  • I have the 9.8 beta driver installed on my HP Tx2 Tablet running windows 7 and have been having the same issue with direct3d being disabled after start up and then logging out and back on enables it.

    I found that it has something to do with UAC. I disabled UAC through the command prompt and have not had any issues since. I googled 'disable uac on Windows 7' for instructions.

    Hopes this helps!
    Tuesday, September 01, 2009 4:09 PM
  • Windows Update is now offering a new ATI HD3200 driver for Windows 7 dated 28 August 2009, but I am not sure if this still has the same problem or if it has been fixed. Messing up with UAC is not an option for me. Could you please confirm if the new driver works as the original Win7 RTM one on the HP TX2? Many thanks.
    Thursday, September 03, 2009 10:39 AM
  • Windows Update is now offering a new ATI HD3200 driver for Windows 7 dated 28 August 2009 , but I am not sure if this still has the same problem or if it has been fixed. Messing up with UAC is not an option for me. Could you please confirm if the new driver works as the original Win7 RTM one on the HP TX2? Many thanks.

    Also it is not clear if Windows 7 rtm/Windows Update are properly detecting, offering and installing the driver for the HD3200 in the HP TX2 as MOBILITY Catalyst rather than as the Desktop Catalyst flavour (the latter has very poor battery life on notebooks). MS and AMD should more closely work together on this critical issue, perhaps also with OEMs and IHVs like HP if the latter are using any special/unique configurations of their own.
    Friday, September 04, 2009 8:24 AM
  • Windows Update is now offering a new ATI HD3200 driver for Windows 7 dated 28 August 2009, but I am not sure if this still has the same problem or if it has been fixed. Messing up with UAC is not an option for me. Could you please confirm if the new driver works as the original Win7 RTM one on the HP TX2? Many thanks.

    This new driver still has the same problem :(

    Looks like Microsoft is still ignoring the problem, and in the meantime users who install Windows 7 and all windows updates on their HP TX2 are getting buggy drivers (and blaming windows7, as windows photo viewer doesn't even work because it uses D3D9 acceleration to display pictures!)
    Sunday, September 06, 2009 7:18 PM
  • The latest driver v 9.9 still doesn't fix the problem... if you use twitter let @CatalystMaker know how you're feeling!
    Saturday, September 12, 2009 10:38 AM
  • The latest driver v 9.9 still doesn't fix the problem... if you use twitter let @CatalystMaker know how you're feeling!

    indeed, problem still not fixed :(
    will ati ever fix the problem? are they aware about it? has someone contacted them about that?

    when will microsoft stop distributing a buggy driver on windows update?
    Saturday, September 12, 2009 4:38 PM
  • I have the same problem on my HP TX2-1020us (Windows 7 RTM Build 7600) with the new AMD Catalyst 9.9 Driver (8.650.0.0 dated 8/13/09).  Windows Photo Viewer and Windows DVD Maker do not work and the Windows Experience Index does not show or compute in the System Page.

    These problems happen after a reboot.  If I simply put my computer into the sleep mode then immediately reawaken it, the problem goes away.  However, the problem recurs after a reboot.  So the work around is to cycle through the sleep mode.

    Hopefully Microsoft and AMD will fix this soon.
    Sunday, September 13, 2009 12:36 AM

  • I am not experiencing this issue using the 9.9 drivers that were released. Dxdiag confirms that all dx acceleration is active, Windows Experience Index goes through and finishes with correct scores, and photoviewer is functioning perfectly.

    Update: Just confirmed using a co-workers tx2z as well that they are up and running fine using the new 9.9 drivers. We are running RC 7100, not the newer RTM canidates. Perhaps this has an effect?

    Wednesday, September 16, 2009 4:56 PM
  • We're talking about the issue on Windows 7 RTM. It runs well on RC.
    Wednesday, September 16, 2009 6:43 PM
  • Ahh, I see.  Thanks for the clarification regarding it. 
    Wednesday, September 16, 2009 6:56 PM
  • So you gotta think for a while when moving to RTM at present.
    Wednesday, September 16, 2009 6:57 PM
  • I have had the same issue in my TX2-1020US, in fact I was just looking for the solution a few minutes ago, but I had never noticed if you log out and then login the direct3d works until you restart. I was just about to try it, but checked (again, I did it today earlier) the dxdiag, and found the problem is fixed. Yeap, Direct3D acceleration is ON.

    What do I mean?

    Today in the afternoon I updated the BIOS from version F.14 to F21 and pretty much without knowing it fixed it.

    When I updated the BIOS I wasn't expecting it to solve a problem with the video drivers, I did because I am some kind of maniatic that wants to have the latest version of everything, xD LOL


    Hope it works for all of you, please let me know the results.
    Sunday, September 20, 2009 5:08 AM
  • I updated my BIOS to F.21 and tested V9.9 driver.

    Nice work!

    Thank you all.

    Sunday, September 20, 2009 6:57 PM
  • Perfect!
    http://support.amd.com/us/gpudownload/windows/Pages/radeonmob_win7-64.aspx
    and WEI scores even increased by 0.1 in the graphics departments! Temps are also lower with this driver.
    Super! (Remember to untick CCC (tray) in Autoruns and to disable the AMD Ext Ev Service.)
    Sunday, September 20, 2009 7:51 PM
  • Perfect!
    http://support.amd.com/us/gpudownload/windows/Pages/radeonmob_win7-64.aspx
    and WEI scores even increased by 0.1 in the graphics departments! Temps are also lower with this driver.
    Super! (Remember to untick CCC (tray) in Autoruns and to disable the AMD Ext Ev Service.)
    Sorry, newbie here, what is the  AMD Ext Ev Service for? What is the advantage of disabling it?



    Sunday, September 20, 2009 11:38 PM
  • This service (found under Local Services) is for the USB filter driver, and is superfluous, along with pre-loading CCC at Windows startup. Disabling them results in no loss of function, while reducing your background processes by at least 3 processes = faster startup and better Windows experience overall. (CCC can always be accessed, if needed, by right-clicking on your Desktop; you don't need a tray icon and CCC pre-load for this.) Having too many processes running in the background is not a good thing. I also disable all smartmedia autorun components, e.g., DVD agent, TV agent, etc., except the Cyberlink service and smartmenu.exe, with no loss of function. All SmartMedia departments still work exactly as before.
    Monday, September 21, 2009 8:20 AM
  • I had this problem since i installed windows 7 x64 rtm on my tx2 with the windows update drivers and the latest amd ones too,  and it was caused by the AMD EXTERNAL EVENTS UTILITY Service i disabled it and every thing worked fine, i did this before the F21 bios update.
    Monday, September 21, 2009 4:14 PM
  • I have had the same issue in my TX2-1020US, in fact I was just looking for the solution a few minutes ago, but I had never noticed if you log out and then login the direct3d works until you restart. I was just about to try it, but checked (again, I did it today earlier) the dxdiag, and found the problem is fixed. Yeap, Direct3D acceleration is ON.

    What do I mean?

    Today in the afternoon I updated the BIOS from version F.14 to F21 and pretty much without knowing it fixed it.

    When I updated the BIOS I wasn't expecting it to solve a problem with the video drivers, I did because I am some kind of maniatic that wants to have the latest version of everything, xD LOL


    Hope it works for all of you, please let me know the results.
    Thank you, this will solve the problem for us, as end users, although sticking with RTM provided drivers was a good enough solution for me.
    But I'm still disapointed because people who bought an HP TX2 with BIOS f.14 preinstalled certainly won't update their BIOS, and if they use a newer driver (than the one provided in windows 7 rtm), they will see our WPF based applications crash. That's why I initially posted about this issue...

    The problem is somehow triggered by a bug with the F.14 bios version, but it would have been better if ATI fixed its drivers to get around the bug (it's possible since windows 7 rtm ati driver works perfectly, that must not be a big issue...).


    Meanwhile I realised that many drivers (especially on some old geforce6/7 graphic cards) are messing with the rendering of WPF applications (text that is not drawn, or big visual bugs), thus I'm afraid that GDI based applications will still be much more reliable than WPF for a long time :(
    Monday, September 21, 2009 4:19 PM
  • I had this problem since i installed windows 7 x64 rtm on my tx2 with the windows update drivers and the latest amd ones too,  and it was caused by the AMD EXTERNAL EVENTS UTILITY Service i disabled it and every thing worked fine, i did this before the F21 bios update.

    nice to have a solution that does not involve a bios update :)
    thank you for posting about this! it will be less risky than telling our customers to flash their bios!
    Monday, September 21, 2009 4:21 PM
  • I had this same issue (was trying to work with XNA on my tx2z-1000 with the Windows 7 64-bit RTM).  The supplied workaround of logging out and logging in was successful for me to get DirectX working properly before I explicitly tried to address the problem.  dxdiag gave me an error about failing to retrieve extended (or something along those lines) information about my video before the log out/log in cycle.

    I was able to resolve this particular issue by applying the BIOS update provided on HP's website for my tablet.  The update was released for my tablet on August 28, 2009.  It upgraded my BIOS from version F.14 (I believe) to F.21.

    I'm running the most recent catalysts off of ATI's website, 9.9's I believe.

    I have not verified that this also fixed the hibernation failures yet, but it did provide me with a BIOS-level (pre-windows boot) diagnostic message explaining some of the prior failures (stating that the error code I received was due to overheating), so I'm hoping that both major pain points I experienced with this particular hardwares' upgrade to Windows 7 have been addressed by the BIOS update.

    Windows 7 is now even more of a joy to use.  :)
    • Edited by Greg D Tuesday, September 22, 2009 8:47 PM Forgot to mention vid driver.
    Tuesday, September 22, 2009 8:46 PM
  • I have not verified that this also fixed the hibernation failures yet, but it did provide me with a BIOS-level (pre-windows boot) diagnostic message explaining some of the prior failures (stating that the error code I received was due to overheating), so I'm hoping that both major pain points I experienced with this particular hardwares' upgrade to Windows 7 have been addressed by the BIOS update.

    I did receive also the overheating message, but I think this is just a bug they left in that BIOS (talking about fixing bugs.... :P)

    Anyways it was just a message, I have not noticed any strange behavior on my computer yet.


    Now, what kind of hibernation failures were you having? I didn't have any...


    Wednesday, September 23, 2009 2:07 AM
  • I originally thought it was due to a driver issue because I've only ever very rarely encountered bugs that I need a BIOS update to fix.

    If I left my tablet unplugged with the hybrid sleep/hibernate enabled (in my opinion, the most sensible power saving option), I could use it fine normally.  If I then set the tablet down to go do something else, I expected it to simply fall asleep, then some time later hibernate.

    What actually happened is that the tablet would fall asleep OK, but when the sleep timeout had expired and it was time to hibernate, the tablet would instead wake itself up and go back to the windows login screen.  It would then sleep again, then wake itself up again, then sleep again until badness happened.  I'm not sure what, specifically, would trigger the badness.  My best guess is that it was an emergency hibernate due to low battery.  That would then trigger a blue screen (if the event log is to be believed) with the code that the bios now blames on overheating.  It might have been 9D, I don't remember off the top of my head.  (I don't have my tablet with me, or I'd find and paste the messages)

    That also caused problems the next time I tried to boot the tablet.  Every time it failed in this manner, it would try to trigger a chkdsk.  I assume b/c the blue screen came at an inopportune time.  It was a crapshoot as to whether the chkdsk would complete, it would hang for hours about 2 out of 3 times.  Never came up with the reason.  Even when the chkdsk did complete, it failed to flip the bit that said another chkdsk wasn't needed.  Eventually I had to just boot it into the Win7 recovery console (I think?) and run chkdsk from there.  That completed on the first try and flipped the flag so I haven't had to do a chkdsk since. 

    One time the display just failed to initialize when I plugged it back in and tried to fire it up after the badness.  Nothing at all.  That really freaked me out.  I was glad when it did work after a reboot via the power switch.
    Wednesday, September 23, 2009 1:39 PM
  • Yes, after many hours playing around I had it working with the original Windows 7 driver and turned off auto update. Now I have just updated the BIOS as suggested and it works with the ATI driver 9.9 no problems...  Tested it over and over no problems, all the pictures now load.

    Friday, November 20, 2009 3:39 AM
  • I had no joy with HP, ATI or Microsoft... Boy they take your money quick

    enough but when it comes to a helping hand they have a way of making it your fault, and make you feel like a right lamer... Thanks to all for the help.

    Friday, November 20, 2009 3:42 AM