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Can't Install .NET Framework 4 error code: (0x00000424)

    Question

  • I have a HP Pavilion g6 Notebook PC, when ever I install games they just run. My nephew can't run one of his games cause it needs this program, whenever I try to install it it fails however.

    This is the Installation Log

    OS Version = 6.1.7601, Platform 2, Service Pack 1
    OS Description = Windows 7 - x64 Home Premium Edition Service Pack 1
    CommandLine = C:\575ee14ea03caa86c2c46b81518d5096\\Setup.exe /x86 /x64 /ia64 /web
    TimeZone = Eastern Standard Time
    Initial LCID = 1033
    Using Simultaneous Download and Install mechanism
    Operation: Installing
    Package Name = Microsoft .NET Framework 4 Setup
    Package Version = 4.0.30319
    User Experience Data Collection Policy: AlwaysUploaded
    Number of applicable items: 11
    Exe (C:\575ee14ea03caa86c2c46b81518d5096\SetupUtility.exe) succeeded.
    Exe Log File: dd_SetupUtility.txt
    ServiceControl operation succeeded!
    ServiceControl operation succeeded!
    ServiceControl operation succeeded!
    ServiceControl operation succeeded!
    Exe (C:\Users\Derek\AppData\Local\Temp\Microsoft .NET Framework 4 Setup_4.0.30319\Windows6.1-KB958488-v6001-x64.msu) failed with 0x424 - The specified service does not exist as an installed service. .
    Final Result: Installation failed with error code: (0x00000424), "The specified service does not exist as an installed service. " (Elapsed time: 0 00:00:14).

    Tuesday, November 06, 2012 6:30 AM

Answers

  • Looking at other posts here citing the error you have (search MSDN for "Installation failed with error code: (0x00000424), "The specified service does not exist as an installed service. ""), you could have a Windows Update issue.

    But before getting into WU. please follow this sequence to see if you can install .NET 4.0:

    Follow ALL these steps exactly:

    Before trying to install .NET Framework 4.0, execute this command from an ELEVATED Command Prompt provided by the .NET Framework Team:

    "This issue is likely caused by a bad ACL on assembly\tmp folder. After installing updates, the ACL propagates to installed assembly folders in both 4.0 & legacy GAC.  If those updates were installed by WU or another user, the propagated ACL will prevent install of the same assembly by the current user.

    A work around would be to reset the ACL on GAC dirs.

    for /F %D in ('dir %WINDIR%\assembly %WINDIR%\Microsoft.NET\assembly /s /b /a:d') do takeown /F %D && icacls %D /reset /T"

    Detailed steps to run the command:

    A. Open a Windows System Command Prompt window As Administrator.

    B.Copy this command to your clipboard (Ctrl-C)

    for /F %D in ('dir %WINDIR%\assembly %WINDIR%\Microsoft.NET\assembly /s /b /a:d') do takeown /F %D && icacls %D /reset /T

    C. Paste the command into your Command Prompt window by clicking on the icon of the title bar to open the menu, then select Edit->Paste

    D. With the command pasted into the Command Prompt window, hit your Enter key.

    After running that command, follow these steps:

    Please follow these instructions exactly:

    1. Download a fresh copy of the standalone installer for .NET Framework 4.0:

    http://www.microsoft.com/en-us/download/details.aspx?id=17718

    2. Also, clear your %temp% directory and disable your AV software.

    The %temp% directory is a reference to the Temp folder associated with the current user. To clear it, do the following:

    Sign on to your system with the Administrator user account you will use to run the installer. Click the Start Orb and type %temp% in the search box. The search results will show the Temp folder you want. Click on the Temp folder to open it in Windows Explorer, then delete the entire contents.

    3. Run the standalone installer from step 1 As Administrator.

    Note: Just using an administrator account is NOT enough. To activate full privileges, you must right-click the installer, then select Run as administrator.

    If the install fails, provide complete install logs as follows:

    Please collect your install logs with this:

    http://aka.ms/vscollect

    After you run Collect.exe, you'll find vslogs.cab in your %temp% directory. Please upload vslogs.cab to a public site, like SkyDrive, and post the link here.

    The complete log set is needed for analysis.

    Tuesday, November 06, 2012 1:59 PM

All replies

  • Looking at other posts here citing the error you have (search MSDN for "Installation failed with error code: (0x00000424), "The specified service does not exist as an installed service. ""), you could have a Windows Update issue.

    But before getting into WU. please follow this sequence to see if you can install .NET 4.0:

    Follow ALL these steps exactly:

    Before trying to install .NET Framework 4.0, execute this command from an ELEVATED Command Prompt provided by the .NET Framework Team:

    "This issue is likely caused by a bad ACL on assembly\tmp folder. After installing updates, the ACL propagates to installed assembly folders in both 4.0 & legacy GAC.  If those updates were installed by WU or another user, the propagated ACL will prevent install of the same assembly by the current user.

    A work around would be to reset the ACL on GAC dirs.

    for /F %D in ('dir %WINDIR%\assembly %WINDIR%\Microsoft.NET\assembly /s /b /a:d') do takeown /F %D && icacls %D /reset /T"

    Detailed steps to run the command:

    A. Open a Windows System Command Prompt window As Administrator.

    B.Copy this command to your clipboard (Ctrl-C)

    for /F %D in ('dir %WINDIR%\assembly %WINDIR%\Microsoft.NET\assembly /s /b /a:d') do takeown /F %D && icacls %D /reset /T

    C. Paste the command into your Command Prompt window by clicking on the icon of the title bar to open the menu, then select Edit->Paste

    D. With the command pasted into the Command Prompt window, hit your Enter key.

    After running that command, follow these steps:

    Please follow these instructions exactly:

    1. Download a fresh copy of the standalone installer for .NET Framework 4.0:

    http://www.microsoft.com/en-us/download/details.aspx?id=17718

    2. Also, clear your %temp% directory and disable your AV software.

    The %temp% directory is a reference to the Temp folder associated with the current user. To clear it, do the following:

    Sign on to your system with the Administrator user account you will use to run the installer. Click the Start Orb and type %temp% in the search box. The search results will show the Temp folder you want. Click on the Temp folder to open it in Windows Explorer, then delete the entire contents.

    3. Run the standalone installer from step 1 As Administrator.

    Note: Just using an administrator account is NOT enough. To activate full privileges, you must right-click the installer, then select Run as administrator.

    If the install fails, provide complete install logs as follows:

    Please collect your install logs with this:

    http://aka.ms/vscollect

    After you run Collect.exe, you'll find vslogs.cab in your %temp% directory. Please upload vslogs.cab to a public site, like SkyDrive, and post the link here.

    The complete log set is needed for analysis.

    Tuesday, November 06, 2012 1:59 PM
  • Hey !

    I tried the fix that you suggested, but i still got some errors unfortunately.

    I got the log files from the Collect.exe program you linked, and the log files were from vslogs.cab.

    https://skydrive.live.com/redir?resid=2F51EFDAAF5182CC!116

    Thanks !

    Monday, April 29, 2013 8:15 PM
  • If you are talking to me, Cryme, I will need to see the actual install logs for .NET 4.0.

    Provide complete logs as follows:

    Please collect your install logs with this:

    http://aka.ms/vscollect

    After you run Collect.exe, you'll find vslogs.cab in your %temp% directory. Please upload vslogs.cab to a public site, like SkyDrive, and post the link here.

    Monday, April 29, 2013 8:49 PM
  • Hello
    like u said i am posting link   https://onedrive.live.com/redir?resid=1F589BEF00CC5CDE!142&authkey=!ANdl6YGXJxl_Dnw&ithint=file%2c.cab
    Thanks.

    Monday, March 17, 2014 1:19 PM
  • Your problem is likely that your OS is not patched up to date.

    Please apply SP1 for Windows 7 and all subsequent patches, then retry the steps I provided to the OP:

    Follow ALL these steps exactly:

    Before trying to install .NET Framework 4.0, execute this command from an ELEVATED Command Prompt provided by the .NET Framework Team:

    "This issue is likely caused by a bad ACL on assembly\tmp folder. After installing updates, the ACL propagates to installed assembly folders in both 4.0 & legacy GAC.  If those updates were installed by WU or another user, the propagated ACL will prevent install of the same assembly by the current user.

    A work around would be to reset the ACL on GAC dirs.

    for /F %D in ('dir %WINDIR%\assembly %WINDIR%\Microsoft.NET\assembly /s /b /a:d') do takeown /F %D && icacls %D /reset /T"

    Detailed steps to run the command:

    A. Open a Windows System Command Prompt window As Administrator.

    B.Copy this command to your clipboard (Ctrl-C)

    for /F %D in ('dir %WINDIR%\assembly %WINDIR%\Microsoft.NET\assembly /s /b /a:d') do takeown /F %D && icacls %D /reset /T

    C. Paste the command into your Command Prompt window by clicking on the icon of the title bar to open the menu, then select Edit->Paste

    D. With the command pasted into the Command Prompt window, hit your Enter key.

    After running that command, follow these steps:

    Please follow these instructions exactly:

    1. Download a fresh copy of the standalone installer for .NET Framework 4.0:

    http://www.microsoft.com/en-us/download/details.aspx?id=17718

    2. Also, clear your %temp% directory and disable your AV software.

    The %temp% directory is a reference to the Temp folder associated with the current user. To clear it, do the following:

    Sign on to your system with the Administrator user account you will use to run the installer. Click the Start Orb and type %temp% in the search box. The search results will show the Temp folder you want. Click on the Temp folder to open it in Windows Explorer, then delete the entire contents.

    3. Run the standalone installer from step 1 As Administrator.

    Note: Just using an administrator account is NOT enough. To activate full privileges, you must right-click the installer, then select Run as administrator.

    If the install fails, provide complete install logs as follows:

    Please collect your install logs with this:

    http://aka.ms/vscollect

    After you run Collect.exe, you'll find vslogs.cab in your %temp% directory. Please upload vslogs.cab to a public site, like SkyDrive, and post the link here.

    Monday, March 17, 2014 9:39 PM
  • Hey pvdg42,

    I tried all the steps but the installation is still not succeed,

    this is the install logs link:

    https://onedrive.live.com/redir?resid=87AF3026578FD1B7%21107

    thanks,

    Friday, April 04, 2014 11:26 AM
  • Got a onedrive link here:    

    https://onedrive.live.com/redir?resid=AF6C23882CCE2F42!135&authkey=!AAd4JIG2qqhUBX0&ithint=file%2ccab

    Same error message as the previous guys, same problem. etc.etc.

    Please help.

    Wednesday, August 06, 2014 9:11 PM