Error "The specified owner is not a valid Active Directory Domain Services account" when deploying environment from library

Question

We have an environment stored in lab, containing one template created by an employee who has now left the company. We have assigned a new owner in SCVMM for his machines, but when deploying from MTLM, we get the following error (in SCVMM log):

"Error (813)
The specified owner is not a valid Active Directory Domain Services account.  

Recommended Action
Specify a valid Active Directory Domain Services account, and then try the operation again."

I cannot find any logs that says which machine/template/user is causing this error.

Any special guidelines for handling library environments created by employee who have left company.

Best regards,

Rasmus Møller Selsmark, ScanJour A/S Denmark

Answer 1

Hello rms_dk,

Could you please make sure the onwer you specified to the template in the SCVMM is a valid domain user? And I did a test on my side, after I changed the owner of the template, I can create virtual environment with that template in the MTLM successfully.

Thanks.

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Vicky Song [MSFT]
MSDN Community Support | Feedback to us

Answer 2

Hi Vicky,

Thanks for reply. I think I've changed changed owner of all involved templates in SCVMM (but apparently I must have missed something).

Have looked in event logs on both TFS and VMM servers, but cannot find any detailed information. Do you know if I can somewhere see what user/template gives this problem?

Best regards, Rasmus

Answer 3

Hello Rasmus,

I am trying to involve someone familiar with this topic to further look at this issue.

Thanks,

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Vicky Song [MSFT]
MSDN Community Support | Feedback to us

Answer 4

If below info doesn’t help then this will require deep troubleshooting with SCVMM traces and the like, and would require a support case with us (we can't really work that sort of this in a forum thread).

1: As mentioned the user has left the company, so I'd suggest making the new user as part of SCVMM administrator role and try it...or....

2:
 2.7. Importing a virtual machine into lab management library fails.
Symptoms and impact  

1. You prepare a virtual machine or template in SCVMM library. When you try to import that using Microsoft Test Manager, you get the following error: “Import failed, the specified owner is not a valid Active Directory Domain Services account. Specify a valid Active Directory Domain Services account and try again.”
2. When you check SCVMM job history, you notice that the Create Hardware job fails with Error 813.

Possible cause(s)

1. The user account with which you are logged into Microsoft Test Manager is not a valid domain account. When you import a virtual machine or template from SCVMM into lab management, a new hardware profile object is created in SCVMM by lab management. The owner of this hardware profile is set to be the user currently logged into Microsoft Test Manager.
2. SCVMM cannot communicate with or lost trust with the domain controller.

Resolution

1. Verify whether the account with which you logged into Microsoft Test Manager is a valid domain user account. It could happen that you are logged into your client machine using a local account (instead of a domain account). If this is the case, log out and login as a domain user.
2. The user logged into Microsoft Test Manager belongs to a domain that is not trusted by SCVMM. Or, SCVMM cannot communicate with that domain controller. Verify if you can run the VMM Administration console on the SCVMM machine using the same domain user account.
3. You may have changed the domain of the machine that SCVMM is installed on. Even un-joining and rejoining the SCVMM machine to the same domain causes problems. You may have to uninstall (complete un-installation without data recovery option) and reinstall SCVMM.  

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Trevor Hancock (Microsoft)
Please remember to "Mark As Answer" the replies that help.

Answer 5

The issue turned out to be hardware profiles in SCVMM. In SCVMM, navigate to Library->Profiles, find the profile in question and change owner.

Best regards, Rasmus