For difference between Mainstream and Extended Support is that you need to purchase an Extended Hotfix Support Agreement for the non-security hotfix who is not the Premier customer.
>> Little confused with extended support, do we need to buy for 5 years of extended support from Microsoft ? or we just need to pay for each case only ?
It’s up to which support service pack you have chosen. Please pay attention to the Support Policy on this site:
Moreover, you can directly call 1-800-426-9400, Monday through Friday, 6:00 A.M. to 6:00 P.M. (Pacific Time) to speak to a Microsoft licensing specialist. For international customers, please use the Guide to Worldwide Microsoft Licensing Sites to find contact
information in your locations.
Please remember to mark the replies as answers if they help and unmark them if they provide no help.
Marked as answer byStephanie LvThursday, December 01, 2011 6:55 AM