none
netflix wont stream because of silverlight

    Question

  • whenever i try streaming a movie on my mac it says i need to install silverlight. when i do it says there is a newer version installed and doesnt let me. I tried to uninstall it but i cant find it in my library. please help i cant find any solutions online

    Wednesday, January 02, 2013 4:08 AM

Answers

  • Hi,

    Since you are using mac, did you use mackeeper?

    If you did, then this can help

    http://support.mozilla.org/en-US/questions/924679

    If you didn't, please navigate to this page to examine it.

    if you can watch those video from that page, then your silverlight has already installed

    And below information, please refer:

    To uninstall
    Silverlight on an
    Apple Mac
    :

      • Close all browser screens
      • Navigate to the hard drive where Silverlight is
        installed   [open Finder > open
        Devices> select MacintoshHD]
      • Navigate to your Internet Plug-Ins
        directory  [open Library > open Internet
        Plug-ins
        ]
      • Click on "Silverlight.plugin" and drag/move to
        Trash
      • If displayed, also click on "WPFe.plugin" and drag/move to Trash
      • Empty Trash. (You may need to
        restart your computer to ensure all file components are removed.)

      And

      Fix Silverlight in
      Safari or Firefox on a Mac

      According to Microsoft, theminimum requirements for a Mac to run Silverlight 4+ are Intel-based 1.83 GHz (or
      higher) processor, running Apple's OS X Tiger (version 10.4.11 or
      later
      ) operating system with at least 512-MB of RAM, and a current version
      of the Safari or Firefox browser (click "Download Microsoft
      Silverlight
      " or in the Related Articles
      at the end of this web page). 

      To fix Silverlight problems in Safari, progressively try
      each of the following steps until the problem is resolved. (For Firefox, see step 1 and step 7.)


      1. Close all your browser screens (Safari and any other browsers).
        • Re-open your browser and use it to verify which version of
          Silverlight is installed
          either by clicking on the "Verify
          Installed Version of Silverlight" link
          , or

          • in Safari, verify that Silverlight is recognized as
            installed by selecting Help > "Installed Plug-ins"
          • in Firefox, verify the version and status of Silverlight by selecting
            Tools > Add-ons >Plugins
        • Uninstall any version of Silverlight earlier than version 4
          (i.e., uninstall version 1, 2 or 3 if listed). 
          • Note. While version 5 is the current version, if it is not working
            correctly in your browser, you may want to replace it with version 4. (See "Uninstall Silverlight on Apple
            Mac
            " above, or step 4 below)
        • Re-open your browser and try to log into CTI Navigator Web again. 
      2. Open Safari's Menu (gear icon if Menu is hidden) and selectPreferences
        > Security > Web Content:
        • verify "Enable
          plug-ins
          " is checked
        • verify "Enable Java" is checked
        • verify "Enable JavaScript" is checked
        • If one of these preferences was not already enabled, try to log into CTI
          Navigator Web again. 
      3. Under Safari's Edit menu
        (the gear icon if Menu is hidden), un-check "Block Pop-Up
        Windows
        " and disable any other pop-up blockers or add-on filters. Try to
        log into CTI Navigator Web again. If the initial installation was corrupted, you
        may need to uninstall and
        re-install Silverlight with these filters disabled. 

      4. If the Silverlight error persists, uninstall
        Silverlight:

        • Close all browser screens
        • Browse to the hard drive where Silverlight is installed
        • Select/Open Library > select/open Internet
          Plug-ins
        • Click on Silverlight plug-in and drag to Trash

        • If displayed, also click on "WPFe.plugin" and drag to Trash
        • Empty Trash! (You may need to
          restart your computer to ensure all file components are removed.)
      5. Re-install Silverlight (see "Install
        Silverlight in Mac
        " above). Then

      1. try to log into CTI Navigator Web again.
      2. If Safari on your computer still will not support the Silverlight plug-in,
        download and install a current version of Mozilla Firefox.
      3. If Firefox or its extensions do
        not function properly, follow the steps described in the MozillaZine article "Standard
        Diagnositic - Firefox
        ".  

    More information please refer:http://www.ctimls.com/Support/KB/Error%20Fixes/Fix_Silverlight_issues.htm

    Best Regards

     

    Mark Yu - MSFT
    MSDN Community Support | Feedback to us
    Develop and promote your apps in Windows Store
    Please remember to mark the replies as answers if they help and unmark them if they provide no help.

    • Marked as answer by iwpfModerator Tuesday, January 08, 2013 7:08 AM
    Thursday, January 03, 2013 10:19 AM
    Moderator

All replies

  • Hi,

    Since you are using mac, did you use mackeeper?

    If you did, then this can help

    http://support.mozilla.org/en-US/questions/924679

    If you didn't, please navigate to this page to examine it.

    if you can watch those video from that page, then your silverlight has already installed

    And below information, please refer:

    To uninstall
    Silverlight on an
    Apple Mac
    :

      • Close all browser screens
      • Navigate to the hard drive where Silverlight is
        installed   [open Finder > open
        Devices> select MacintoshHD]
      • Navigate to your Internet Plug-Ins
        directory  [open Library > open Internet
        Plug-ins
        ]
      • Click on "Silverlight.plugin" and drag/move to
        Trash
      • If displayed, also click on "WPFe.plugin" and drag/move to Trash
      • Empty Trash. (You may need to
        restart your computer to ensure all file components are removed.)

      And

      Fix Silverlight in
      Safari or Firefox on a Mac

      According to Microsoft, theminimum requirements for a Mac to run Silverlight 4+ are Intel-based 1.83 GHz (or
      higher) processor, running Apple's OS X Tiger (version 10.4.11 or
      later
      ) operating system with at least 512-MB of RAM, and a current version
      of the Safari or Firefox browser (click "Download Microsoft
      Silverlight
      " or in the Related Articles
      at the end of this web page). 

      To fix Silverlight problems in Safari, progressively try
      each of the following steps until the problem is resolved. (For Firefox, see step 1 and step 7.)


      1. Close all your browser screens (Safari and any other browsers).
        • Re-open your browser and use it to verify which version of
          Silverlight is installed
          either by clicking on the "Verify
          Installed Version of Silverlight" link
          , or

          • in Safari, verify that Silverlight is recognized as
            installed by selecting Help > "Installed Plug-ins"
          • in Firefox, verify the version and status of Silverlight by selecting
            Tools > Add-ons >Plugins
        • Uninstall any version of Silverlight earlier than version 4
          (i.e., uninstall version 1, 2 or 3 if listed). 
          • Note. While version 5 is the current version, if it is not working
            correctly in your browser, you may want to replace it with version 4. (See "Uninstall Silverlight on Apple
            Mac
            " above, or step 4 below)
        • Re-open your browser and try to log into CTI Navigator Web again. 
      2. Open Safari's Menu (gear icon if Menu is hidden) and selectPreferences
        > Security > Web Content:
        • verify "Enable
          plug-ins
          " is checked
        • verify "Enable Java" is checked
        • verify "Enable JavaScript" is checked
        • If one of these preferences was not already enabled, try to log into CTI
          Navigator Web again. 
      3. Under Safari's Edit menu
        (the gear icon if Menu is hidden), un-check "Block Pop-Up
        Windows
        " and disable any other pop-up blockers or add-on filters. Try to
        log into CTI Navigator Web again. If the initial installation was corrupted, you
        may need to uninstall and
        re-install Silverlight with these filters disabled. 

      4. If the Silverlight error persists, uninstall
        Silverlight:

        • Close all browser screens
        • Browse to the hard drive where Silverlight is installed
        • Select/Open Library > select/open Internet
          Plug-ins
        • Click on Silverlight plug-in and drag to Trash

        • If displayed, also click on "WPFe.plugin" and drag to Trash
        • Empty Trash! (You may need to
          restart your computer to ensure all file components are removed.)
      5. Re-install Silverlight (see "Install
        Silverlight in Mac
        " above). Then

      1. try to log into CTI Navigator Web again.
      2. If Safari on your computer still will not support the Silverlight plug-in,
        download and install a current version of Mozilla Firefox.
      3. If Firefox or its extensions do
        not function properly, follow the steps described in the MozillaZine article "Standard
        Diagnositic - Firefox
        ".  

    More information please refer:http://www.ctimls.com/Support/KB/Error%20Fixes/Fix_Silverlight_issues.htm

    Best Regards

     

    Mark Yu - MSFT
    MSDN Community Support | Feedback to us
    Develop and promote your apps in Windows Store
    Please remember to mark the replies as answers if they help and unmark them if they provide no help.

    • Marked as answer by iwpfModerator Tuesday, January 08, 2013 7:08 AM
    Thursday, January 03, 2013 10:19 AM
    Moderator
  • Sometimes the issue can be with the antivirus software.  In my case when I upgraded to Mountain Lion, Netflix (SilverLight 5.1) stopped streaming.  I researched around, and I found a suggestion that the antivirus could be the problem.  I disabled it temporarily, and I Netflix started to stream just fine.  I re-enabled Kaspersky while Netflix was streaming and everything continues to work.
    Monday, September 02, 2013 12:52 AM