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unable to install silverlight 1.0

    General discussion

  •  I have windows XP pro sp2. I installed the sliverlight beta version when it first came out, but was unable to

    uninstall it by going to add/remove programs.  I used search and RegSeeker to delete the files which

    then removed it from add/remove programs. Now when I try to install silverlight 1.0 the install wizard

    says unable to install silverlight on this computer. Thanks for any help.

    Thursday, December 27, 2007 7:48 AM

All replies

  • Are you on AMD Athlon? Silvelight can't work on AMD Athlon but works on AMD Turion. Can you give more info about your PC configuration?

    Thursday, December 27, 2007 9:11 AM
  •  I have a Dell Dimension desktop, Pentium(R) D CPU 3.20GHz

    Thursday, December 27, 2007 10:30 AM
  • Sorry I got your question mixed up with some other question, can you tell us if you were able to use Silverlight Plugin before (when you installed Beta)? What is the error you are getting?

    Thursday, December 27, 2007 10:47 AM
  •  I was unable to use the Silverlight (beta) Plugin. The error message I'm getting now is "Microsoft Sliverlight could not be installed on your computer"

    Thursday, December 27, 2007 10:59 AM
  • in the SilverlightMSI0B45.txt log I'm getting this message: 

     === Verbose logging started: 12/27/2007  7:17:29  Build type: SHIP UNICODE 3.01.4000.4039  Calling process: c:\temp\ext37558\install.exe ===
    MSI (c) (D0:0C) [07:17:29:243]: SOFTWARE RESTRICTION POLICY: Verifying package --> 'c:\temp\ext37558\Silverlight.msi' against software restriction policy
    MSI (c) (D0:0C) [07:17:29:243]: SOFTWARE RESTRICTION POLICY: c:\temp\ext37558\Silverlight.msi has a digital signature
    MSI (c) (D0:0C) [07:17:29:368]: SOFTWARE RESTRICTION POLICY: c:\temp\ext37558\Silverlight.msi is permitted to run at the 'unrestricted' authorization level.
    MSI (c) (D0:0C) [07:17:29:493]: Cloaking enabled.
    MSI (c) (D0:0C) [07:17:29:493]: Attempting to enable all disabled priveleges before calling Install on Server
    MSI (c) (D0:0C) [07:17:29:493]: End dialog not enabled
    MSI (c) (D0:0C) [07:17:29:493]: Original package ==> c:\temp\ext37558\Silverlight.msi
    MSI (c) (D0:0C) [07:17:29:493]: Package we're running from ==> c:\temp\ext37558\Silverlight.msi
    MSI (c) (D0:0C) [07:17:29:493]: APPCOMPAT: looking for appcompat database entry with ProductCode '{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}'.
    MSI (c) (D0:0C) [07:17:29:493]: APPCOMPAT: no matching ProductCode found in database.
    MSI (c) (D0:0C) [07:17:29:508]: MSCOREE not loaded loading copy from system32
    MSI (c) (D0:0C) [07:17:29:508]: Note: 1: 2262 2: File 3: -2147287038
    MSI (c) (D0:0C) [07:17:29:508]: Note: 1: 2205 2:  3: MsiFileHash
    MSI (c) (D0:0C) [07:17:29:508]: Opening existing patch 'C:\WINDOWS\Installer\5e0698e.msp'.
    MSI (c) (D0:0C) [07:17:29:508]: Note: 1: 2203 2: C:\WINDOWS\Installer\5e0698e.msp 3: -2147287038
    MSI (c) (D0:0C) [07:17:29:508]: Couldn't find local patch 'C:\WINDOWS\Installer\5e0698e.msp'. Looking for it at its source.
    MSI (c) (D0:0C) [07:17:29:508]: Resolving Patch source.
    MSI (c) (D0:0C) [07:17:29:508]: User policy value 'SearchOrder' is 'nmu'
    MSI (c) (D0:0C) [07:17:29:508]: User policy value 'DisableMedia' is 0
    MSI (c) (D0:0C) [07:17:29:508]: Machine policy value 'AllowLockdownMedia' is 0
    MSI (c) (D0:0C) [07:17:29:508]: SOURCEMGMT: Media enabled only if package is safe.
    MSI (c) (D0:0C) [07:17:29:508]: SOURCEMGMT: Looking for sourcelist for product {949C97E1-C970-4B37-881D-D91B0F064974}
    MSI (c) (D0:0C) [07:17:29:508]: SOURCEMGMT: Adding {949C97E1-C970-4B37-881D-D91B0F064974}; to potential sourcelist list (pcode;disk;relpath).
    MSI (c) (D0:0C) [07:17:29:508]: SOURCEMGMT: Now checking product {949C97E1-C970-4B37-881D-D91B0F064974}
    MSI (c) (D0:0C) [07:17:29:508]: SOURCEMGMT: Media is enabled for product.
    MSI (c) (D0:0C) [07:17:29:508]: SOURCEMGMT: Attempting to use LastUsedSource from source list.
    MSI (c) (D0:0C) [07:17:29:508]: SOURCEMGMT: Processing net source list.
    MSI (c) (D0:0C) [07:17:29:508]: Note: 1: 1706 2: -2147483647 3: wkd97wqp.msp
    MSI (c) (D0:0C) [07:17:29:508]: SOURCEMGMT: Processing media source list.
    MSI (c) (D0:0C) [07:17:29:555]: SOURCEMGMT: Resolved source to: 'wkd97wqp.msp'
    MSI (c) (D0:0C) [07:17:57:305]: Note: 1: 1314 2: wkd97wqp.msp
    MSI (c) (D0:0C) [07:17:57:305]: Unable to create a temp copy of patch 'wkd97wqp.msp'.
    This patch package could not be opened.  Verify that the patch package exists and that you can access it, or contact the application vendor to verify that this is a valid Windows Installer patch package.
    c:\temp\ext37558\Silverlight.msi
    MSI (c) (D0:0C) [07:17:57:305]: Note: 1: 1708
    MSI (c) (D0:0C) [07:17:57:305]: Note: 1: 2729
    MSI (c) (D0:0C) [07:17:57:321]: Note: 1: 2729
    MSI (c) (D0:0C) [07:17:57:321]: Product: Microsoft Silverlight -- Installation failed.

     in the SilverlightUI0B45.txt log I'm getting this message:

    [12/27/07,07:17:57] ***ERROR EVENT*** : MsiOpenPackage(c:\temp\ext37558\Silverlight.msi, 1243872) returned 1635
    [12/27/07,07:17:57] ***ERROR EVENT*** : Installation package c:\temp\ext37558\Silverlight.msi could not be opened. Verify that the package exists and that you can access it.

    thanks for any help, sdpaintings 

    Thursday, December 27, 2007 12:45 PM
  • Does this folder exist:
    c:\temp\ext37558\

    ?

    If it does, can you delete it and run the installer again?

    Wednesday, January 02, 2008 12:51 PM
  • Go to registry and delete all silverlight references under HKLM\SOFTWARE\Classes\Installer
    Friday, August 15, 2008 2:46 AM
  •  

    Thursday, October 09, 2008 8:08 PM
  • This tip is mentioned elsewhere on this forum... For me, the only way I could install Silverlight v2.0 successfully on my PC was to use the Cleanup utility to forcefully remove the existing install (v1.0) first: http://support.microsoft.com/kb/290301 It was confusing though: I was running the "Silverlight.2.0.exe" install file, clicked on the "Install Now" button and it was telling me that it couldn't find the "silverlight.msi" file. I extracted this .msi file from the "Silverlight.2.0.exe", but still had the same problem. The problem was, this v2.0 installer was demanding to run the "silverlight.msi" file from the v1.0 install, so it could uninstall v1.0 before installing v2.0. Confusing messages though, with the same .msi filename in both installs. Anyway, as I said, the Cleanup Tool removed v1.0, and after doing so, v2.0 installed without any problems.
    Thursday, December 11, 2008 9:05 AM